Growing an ITAM Team, Colin Simmons, Kingfisher IT ITAM Review UK Conference 2016

The ITAM Review UK Conference 2016 The ITAM Review US Conference 2016

The ITAM Review UK Conference 2016

Growing An ITAM Team Colin Simmons

Group IT Asset Manager Kingfisher IT Services


Reference

Module 7 of 12:

TEAM “How to build a world class team”

h"p://www.itassetmanagement.net/event/12-‐box-‐assessment-‐model-‐webinar-‐module-‐7-‐team/

h"p://www.itassetmanagement.net/training/


Building a world class team

•  Avoid cost •  Re-architect •  Re-negotiate

•  Security, Helpdesk •  Migrations, Projects •  Finance etc.

•  Audit mitigation •  Less audits •  Less surprises •  Less cost audit

defence

•  Progress •  Experience •  Growth


ITAM Team Requirements

•  Vision –  Remove audit overhead –  Mitigate risk of audit –  Reduce audit spend –  M&A Due Diligence –  Empower the new service desk –  Historical spend and audit fines

•  High Level Requirements –  Trustworthy Inventory –  ELP for top vendors –  CSI / Refinement

“The ITAM department will provides inventory of all IT assets with 95% accuracy. An audit ready status is maintained for the top 10 strategic software publishers with 97% accuracy”


What Skills Are Required In An ITAM Team?

Agent of Change

Project Manager

Analyst / Investigator Negotiator

Communicator Mediator Fire-fighter Translator

Gatekeeper Librarian Tool Wizard Excel Guru

Team Player


Which Areas Integrate With ITAM?

Config. Management

Group IT Security

Client / Datacentre

Infrastructure

HR / Finance

Architecture

IT Asset Management

Procurement / Vendor Mgmt

Kingfisher ConfidenEal


What Processes Are Involved in ITAM?

Processes AD updates

Build / Installation

Change management

CMDB updates

Commercial / Purchasing

Data Centres / Servers

Desktops / laptops

Hardware demise

Product Approval Group (PAG)

Project processes

Release management

Software demise

Software selection/ordering

Vendor management

Kingfisher ConfidenEal


Questions?



Thank You

Technology

Growing an ITAM Team, Colin Simmons, Kingfisher IT ITAM Review UK Conference 2016