How it works:

OPENING THE DOOR TO SELL & SERVICE CLIENTS WITH INTERNAL IT RESOURCES.

TASKFIRE BY AUTOTASK / CO-MANAGED CLIENT SERVICE DESK

Taskfire is a powerful add-on to the Autotask Client Access Portal that provides a fully-hosted service desk solution that you provision, manage and bill to your clients with internal IT resources.

What makes Taskfire truly unique is the direct integration with your own Autotask service desk, giving you unparalleled opportunities to share tickets and workflows with your clients. That’s why we call it the world’s first hosted “Co-Managed Service Desk.”

~ Deliver a new breed of “co-managed” services

~ Generate new recurring-revenue

~ Win new customers

~ Identify new selling opportunities with existing clients

~ Increase your stickiness with existing clients

The Taskfire Co-Managed Service Desk platform provides a secure, private, interactive service desk for your clients’ IT staff that is tethered to your own Autotask system. They can create, manage and resolve tickets internally, and/or route or escalate the tickets to you – manually or though automated workflow rules.

Taskfire is built on the same platform as Autotask’s Client Access Portal, works on the same principal and has a very similar user interface. Best of all, since Taskfire is based on the Autotask service engine, once you become proficient with Autotask to run your own services, you’ll be in the perfect position to set-up, train, and service your clients to use Taskfire.

Contact Your Autotask Representative Today

www.autotask.com +1 518 720 3500 Ext. 1

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©2012 Autotask Corporation DS AT LTR 071912 All trademarks used are the property of their respective owners. All rights reserved.

NEW OPPORTUNITIES TO COMPETE — AND THRIVE — IN TODAY’S MARKET.

~ A broad new market of clients with larger or more complex technology needs

~ New recurring revenue and a range of differentiated services to build your business

~ Greater visibility into client needs and service issues ~ Ability to retain clients as they grow and make

existing relationships more ‘sticky’ ~ Streamlined workflow, coordination and communication

What’s in it for you? What’s in it for your clients? ~ A world-class service-desk solution they can use to

streamline their internal IT departments ~ Unlimited flexibility to create, manage and resolve

service tickets – and escalate requests to you ~ Supplemental IT support from a trusted partner ~ Better internal IT service delivery and accountability

~ Comprehensive client service activity reports

Setting Your Clients Up With Taskfire Is Simple:

Until now, independent IT solution providers and MSPs could easily be considered the competition by many internal IT departments. You represent a potential threat to their job security. Is it any wonder why it can be so difficult to get in the door with prospects who have existing IT resources?

That changes with the Taskfire co-managed service desk. Now you have the perfect tool to supplement your client’s internal IT service organization with Autotask service delivery intelligence, building a synergistic relationship to enhance and improve their service operations.

~ You pay a flat, monthly fee for the Client Access Portal technology, no matter how many client accounts or end users you have.

Set up your client inside the Autotask Client Access Portal

Automate Billing ~ The cost for a Taskfire license for internal IT resources is

considerably less than the cost of a full Autotask license. You decide whether or not to absorb the cost, pass it through to your client, or mark it up.

~ Taskfire includes flexible, built-in billing features that can automatically adjust your client contracts to match the number of Taskfire licenses you provision for them.

~ You also have the option to post the license fee as a separate line item in monthly invoices or to bundle them as part of your client’s recurring services contract.

Provision their internal IT department with Taskfire co-managed service desk license(s)

~ Each internal IT resource you provision can work and manage tickets just like you.

~ Their Taskfire license(s) give them full service desk capabilities to work tickets, manage users, create and manage queues, create and control ticket workflow rules (including escalation rules), configure key business settings, and more.

~ There is a flat monthly fee for each Taskfire license.

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Corporate HeadquartersEast Greenbush, USAT + 1 518 720 3500www.autotask.com

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GermanyFrankfurt am Main, GermanyT +49 162 2703 601

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