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121101_1 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Ingram Micro Services Division Overview
Jason Bystrak
Sales Director
Ingram Micro Services Division
April 8, 2013
121101_2 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Agenda
■ Ingram Micro Cloud Strategy
■ Who’s Who in the Ingram Micro Zoo
■ Cloud Solution Portfolio
■ Cloud Market Opportunity
■ The Role of the Channel in the Cloud
■ The Partner Ecosystem
■ Planning the Move to Cloud
121101_3 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Vision
Ingram Micro Services Division enables businesses to make technology solution decisions based solely on what it does, not on how it is built,
secured, delivered or even where it is located.
Purpose
We enable customers and vendors to easily and profitably grow their businesses with technologically relevant solutions.
By doing this, Ingram Micro will remain an indispensable technology partner by expanding its core business with leading edge solutions
resulting in greater margin and growth rates.
Ingram Micro is the leading aggregator of services for the channel.
121101_4 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Establish a cloud
community
Offer a comprehensive portfolio
of cloud services
Provide cloud
business services
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
training, enablement, best practices, sales support
solutions for every business need
vendor due diligence & contracting , procurement,
provisioning, service management, invoicing
www.IngramMicroCloud.com
Ingram Micro is the leading aggregator of services for the channel.
121101_5 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Renee Bergeron
VP Services NA
Scott Howell
Sr. Group Marketing Manager
Paul Hoffmann
Sr. Director Solution Development
Pat Howard
Sr. Manager Vendor Business
Gina Thompson
Sr. Manager Operations
Jason Bystrak
Sales Director
Michael Giambanco
Sr. Sales Manager
Field Team
Gabriel Balo
Sales Manager
Market Development
Paul Fanara
Sales Manager
Category Specialists
Leadership Team Cloud Services ♦ Managed Services ♦ Professional Services ♦ Training Services
121101_6 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Channel Account Executives Cloud Services ♦ Managed Services ♦ Professional Services ♦ Training Services
Drew Ekes
Canada
Greg Trapp
Northeast
Mark Gary
Southeast
Bob Caponi
Great Lakes
Stephanie Bruton
Central
David Stephens
West
Jeff Palazzo
California
Erik Walczak
Advanced East
Gary Sicherman
Advanced Central
Michael Moon
Advanced West
Renee Bradford
Public Sector Specialist
Brian Weaver
Cloud Management Services Specialist
121101_7 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Cloud Management Services
Security
Applications Infrastructure
Communication & Collaboration
Option 1 Option 2
Option 3 Option 4
Cloud Solution Categories Dial 1 (800) 705-7057
Option 5
121101_8 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Category Specialists Channel Account Specialists
Cloud Management Services
Security Applications Infrastructure Communication &
Collaboration
Services Dev. Specialists
Renee Mason
Michael Zurn
Kimberly Smith
Nicole Maile
Kaitlyn Mang
Alison Costello
Market Development
Eric Hembree
(Help Desk)
Tom Czora
(Autotask)
Services Dev. Specialists
Tim Hack
Eric Courtwright
Jackie Rebhan
Open
Market Development
Robert Froese
(Trend Micro)
Services Dev. Specialists
Claire Brady
Michael Gemmati
Open
Market Development
Open
(Salesforce.com)
Services Dev. Specialists
Michael O’Donnell
Corey Miller
Conor Whalen
John Muscato
Eric Duquette
Open
Market Development
Curtis M. (VMware)
Robert Froese (VMware)
Dan McEntire (CA)
Jeff Karl (Vault Logix)
Tim Murphy (Intermedia)
Open (IBM)
Services Dev. Specialists
Kevin Lawless
Andrew Wood
Nick Moses
Open
Market Development
Patrick D’Orazio (Cisco)
Alex Fenner (Intermedia)
Sam Gerace (Intermedia)
Open (SherWeb)
Generalists
Mustafa Jaffer (Canada)
Laura Jankowski (SMB)
000000_9
Managed
Print Services Cloud
Management
Services
Security
Applications
Infrastructure
Communication
&
Collaboration
Service
Service
Service
Service
Service
Tool
Tool
Tool
Tool
Tool
121101_10 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Professional & Training Services
Professional Services Training Services
Professional Services Team
Open – Sr. Manager
John Redman – Operations Mgr.
Talia Love – Sales
Brad Banas – Sales
Sean Herrington – Dispatch
Christine Schweickert - Marketing
Ingram Micro Training Academy
Jeff Borovitz – Sr. Manager
Michael Beach – Sales
Jamie Kline – Sales
Cathy Roy – Sales Coordinator
Amit Kaushal – Sr. Engineer
Jim Rehill – Sr. Engineer
Tim Ross - Engineer
David Metzgar – Engineer
Joseph Monahan – Engineer
Barbara Andrews – Engineer
Christine Schweickert - Marketing
121101_11 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
The Magnitude Of the Opportunity for Cloud Computing
$68.3 Billion 2010 Worldwide market for
cloud services
North America represents 58% of this figure – The largest market
SMB represents 20-25% of the Worldwide market for cloud services
Source: Gartner – Forecast: Public Cloud Services, Worldwide and Regions, Industry Sectors, 2009-2014
$148.8 Billion 2014 Market for cloud services
North America will continue to be the largest market (50%)
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
121101_12 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
What is the Role for the Channel?
Cloud Service Brokers
Vendors Brokers End User
SMB
BPaaS Clo
ud
Co
mp
uti
ng
SaaS
PaaS
IaaS
Aggregation
IaaS
BPaaS
Source: Gartner The role of CSB in the Cloud Services Value Chain
Consultants
Customization
Integration
121101_13 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
VAR
End Client
Telco Agent
System
Integrator
Hosting Provider
The Partner Ecosystem Who Will Win the Battle for Cloud?
121101_14 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
Planning the Move to Cloud Conduct Analysis: Financial Viability, Growth Metrics, Skill Sets
Practices Infrastructure Communication &
Collaboration Security Applications Cloud Management Services
App/File Server
Storage
Backup/BC
Hosted Desktop
Solutions
UC
Video
PBX
Endpoint
Server
Compliance
Archiving
CRM
ERP
EHR
Service Desk
Desktop / Server
Mobile Devices
Printers
Build in the Cloud Move to the Cloud Stay the Course Profitable
Growing
Low Risk
Unprofitable
Customer Attrition / Risk
Low Win Rate
Able to Develop Skills
Incremental Opportunity
Able to Develop Skills
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 121101_15
