Embed Size (px)
DESCRIPTION
End To End Managed Services With Kaseya And Autotask. How to increase the value you provide to your customers while decreasing your workload. This presentation is great for IT Service organizations looking to boost their productivity.
Citation preview
P R E S E N T E D B Y
WO R LDWIDE C USTO ME R CO N F E R E N C E ▪ GAY LO R D O P RY LAN D R ES O RT ▪ MARC H 2 9 - 3 1 , 2 0 0 9
End to End Managed ServicesKaseya and Autotask
Chad GniffkeSr. Product Marketing Manager - KaseyaTwitter.com/chadgniffke
W O R L D W I D E C U S T O M E R C O N F E R E N C E ▪ G A Y L O R D O P R Y L A N D R E S O R T ▪ M A R C H 2 9 - 3 1 , 2 0 0 9
I Love Chocolate
My momma always said, "Life was like a box of chocolates. You never
know what you're gonna get."
W O R L D W I D E C U S T O M E R C O N F E R E N C E ▪ G A Y L O R D O P R Y L A N D R E S O R T ▪ M A R C H 2 9 - 3 1 , 2 0 0 9
My momma always said, “working on the help desk was like a box of chocolates. You never know what you're gonna get."
W O R L D W I D E C U S T O M E R C O N F E R E N C E ▪ G A Y L O R D O P R Y L A N D R E S O R T ▪ M A R C H 2 9 - 3 1 , 2 0 0 9
A Show Of Hands?
WO R LDWIDE C USTO ME R CO N F E R E N C E ▪ GAY LO R D O P RY LAN D R ES O RT ▪ MARC H 2 9 - 3 1 , 2 0 0 9
What is Kaseya?
End to End Managed Services with Kaseya & Autotask
W O R L D W I D E C U S T O M E R C O N F E R E N C E ▪ G A Y L O R D O P R Y L A N D R E S O R T ▪ M A R C H 2 9 - 3 1 , 2 0 0 9
Kaseya IT Automation Platform
PC Remote Control/Remote Support Patch Management Computer Audit and Discovery Remote Desktop Management LAN and Windows Monitoring Help Desk and Trouble Ticketing Software Deployment & Systems
Management Network Policy Management Backup and Disaster Recovery Anti-Virus, Anti-Spyware and Rootkit
Protection Cross Platform Support (PC and MAC) Machine "Personality" Management Power Management (User State)
W O R L D W I D E C U S T O M E R C O N F E R E N C E ▪ G A Y L O R D O P R Y L A N D R E S O R T ▪ M A R C H 2 9 - 3 1 , 2 0 0 9
Kaseya Network
MacsManaged Location #1
Mixed LAN
PCs
Managed Location #2Remote
Your Location
Remote Admin
ManagedLocation #3
Active DirectoryLAN
Task
Task
WO R LDWIDE C USTO ME R CO N F E R E N C E ▪ GAY LO R D O P RY LAN D R ES O RT ▪ MARC H 2 9 - 3 1 , 2 0 0 9
Is Kaseya Truly the Industry Leader?
End to End Managed Services with Kaseya & Autotask
W O R L D W I D E C U S T O M E R C O N F E R E N C E ▪ G A Y L O R D O P R Y L A N D R E S O R T ▪ M A R C H 2 9 - 3 1 , 2 0 0 9
Started in 2000
Global Market Leader in Managed Services Software
W O R L D W I D E C U S T O M E R C O N F E R E N C E ▪ G A Y L O R D O P R Y L A N D R E S O R T ▪ M A R C H 2 9 - 3 1 , 2 0 0 9
Global Market Leader in Managed Services Software
Global Footprint
W O R L D W I D E C U S T O M E R C O N F E R E N C E ▪ G A Y L O R D O P R Y L A N D R E S O R T ▪ M A R C H 2 9 - 3 1 , 2 0 0 9
Global Market Leader in Managed Services Software
Over 3,500 Customers
W O R L D W I D E C U S T O M E R C O N F E R E N C E ▪ G A Y L O R D O P R Y L A N D R E S O R T ▪ M A R C H 2 9 - 3 1 , 2 0 0 9
Global Market Leader in Managed Services Software
Over Half of the Top 100
W O R L D W I D E C U S T O M E R C O N F E R E N C E ▪ G A Y L O R D O P R Y L A N D R E S O R T ▪ M A R C H 2 9 - 3 1 , 2 0 0 9
Global Market Leader in Managed Services Software
50% - Top 25 in Revenue
W O R L D W I D E C U S T O M E R C O N F E R E N C E ▪ G A Y L O R D O P R Y L A N D R E S O R T ▪ M A R C H 2 9 - 3 1 , 2 0 0 9
Global Market Leader in Managed Services Software
75% - Top 25 in Growth
W O R L D W I D E C U S T O M E R C O N F E R E N C E ▪ G A Y L O R D O P R Y L A N D R E S O R T ▪ M A R C H 2 9 - 3 1 , 2 0 0 9
Global Market Leader in Managed Services Software
50% - Top 25 in Endpoints
W O R L D W I D E C U S T O M E R C O N F E R E N C E ▪ G A Y L O R D O P R Y L A N D R E S O R T ▪ M A R C H 2 9 - 3 1 , 2 0 0 9
Global Market Leader in Managed Services Software
No Debt
W O R L D W I D E C U S T O M E R C O N F E R E N C E ▪ G A Y L O R D O P R Y L A N D R E S O R T ▪ M A R C H 2 9 - 3 1 , 2 0 0 9
Global Market Leader in Managed Services Software
Profitable
W O R L D W I D E C U S T O M E R C O N F E R E N C E ▪ G A Y L O R D O P R Y L A N D R E S O R T ▪ M A R C H 2 9 - 3 1 , 2 0 0 9
Global Market Leader in Managed Services Software
No Masters But Our Customers
W O R L D W I D E C U S T O M E R C O N F E R E N C E ▪ G A Y L O R D O P R Y L A N D R E S O R T ▪ M A R C H 2 9 - 3 1 , 2 0 0 9
What We Offer
Reduce The Hassle of IT Monthly Recurring Revenue You Host or We Host Earning to grow rather than growing to earn No debt, no outside investor Ask other vendors what their vision is. Do they have outside
investors who are dictating their vision?
W O R L D W I D E C U S T O M E R C O N F E R E N C E ▪ G A Y L O R D O P R Y L A N D R E S O R T ▪ M A R C H 2 9 - 3 1 , 2 0 0 9
Executive Summary
“You can only improve something if you can
measure it”. - Somebody Important
WO R LDWIDE C USTO ME R CO N F E R E N C E ▪ GAY LO R D O P RY LAN D R ES O RT ▪ MARC H 2 9 - 3 1 , 2 0 0 9
Why Are Companies Not Integrating Kaseya & Autotask?
End to End Managed Services with Kaseya & Autotask
W O R L D W I D E C U S T O M E R C O N F E R E N C E ▪ G A Y L O R D O P R Y L A N D R E S O R T ▪ M A R C H 2 9 - 3 1 , 2 0 0 9
Integration – Why Not?
W O R L D W I D E C U S T O M E R C O N F E R E N C E ▪ G A Y L O R D O P R Y L A N D R E S O R T ▪ M A R C H 2 9 - 3 1 , 2 0 0 9
What can you gain
by integrating both products?
W O R L D W I D E C U S T O M E R C O N F E R E N C E ▪ G A Y L O R D O P R Y L A N D R E S O R T ▪ M A R C H 2 9 - 3 1 , 2 0 0 9
Integration Benefits
W O R L D W I D E C U S T O M E R C O N F E R E N C E ▪ G A Y L O R D O P R Y L A N D R E S O R T ▪ M A R C H 2 9 - 3 1 , 2 0 0 9
Integration Benefits
W O R L D W I D E C U S T O M E R C O N F E R E N C E ▪ G A Y L O R D O P R Y L A N D R E S O R T ▪ M A R C H 2 9 - 3 1 , 2 0 0 9
Integration Benefits
W O R L D W I D E C U S T O M E R C O N F E R E N C E ▪ G A Y L O R D O P R Y L A N D R E S O R T ▪ M A R C H 2 9 - 3 1 , 2 0 0 9
Integration Benefits
Save Time
Increase Data Integrity
Gain Financial Reward
WO R LDWIDE C USTO ME R CO N F E R E N C E ▪ GAY LO R D O P RY LAN D R ES O RT ▪ MARC H 2 9 - 3 1 , 2 0 0 9
Success is a Process and Requires Insane Attention to the Details
End to End Managed Services with Kaseya & Autotask
W O R L D W I D E C U S T O M E R C O N F E R E N C E ▪ G A Y L O R D O P R Y L A N D R E S O R T ▪ M A R C H 2 9 - 3 1 , 2 0 0 9
Be “The Toyota Way”
The 14 Principles of TPS (Toyota Product System) #2. Create a continuous process flow to bring problems to the
surface. #5. Build a culture of stopping to fix problems, to get
quality right the first time. #6. Standardized tasks and processes are the foundation for
continuous improvement and employee empowerment. #8. Use only reliable, thoroughly tested technology that serves
your people and processes. #14. Become a learning organization through relentless reflection
(hansei) and continuous improvement (kaizen).
W O R L D W I D E C U S T O M E R C O N F E R E N C E ▪ G A Y L O R D O P R Y L A N D R E S O R T ▪ M A R C H 2 9 - 3 1 , 2 0 0 9
Success Driven Alerts to Ticketing
Start with the Purple Cow
W O R L D W I D E C U S T O M E R C O N F E R E N C E ▪ G A Y L O R D O P R Y L A N D R E S O R T ▪ M A R C H 2 9 - 3 1 , 2 0 0 9
Success Driven Alerts to Ticketing
Use Kaseya to self-heal first!
W O R L D W I D E C U S T O M E R C O N F E R E N C E ▪ G A Y L O R D O P R Y L A N D R E S O R T ▪ M A R C H 2 9 - 3 1 , 2 0 0 9
Alert Should Be Obvious
Success Driven Alerts to Ticketing
W O R L D W I D E C U S T O M E R C O N F E R E N C E ▪ G A Y L O R D O P R Y L A N D R E S O R T ▪ M A R C H 2 9 - 3 1 , 2 0 0 9
Eliminate false alarms Should demand an
action
Success Driven Alerts to Ticketing
W O R L D W I D E C U S T O M E R C O N F E R E N C E ▪ G A Y L O R D O P R Y L A N D R E S O R T ▪ M A R C H 2 9 - 3 1 , 2 0 0 9
Establish Protocol Run book & SLA
Success Driven Alerts to Ticketing
W O R L D W I D E C U S T O M E R C O N F E R E N C E ▪ G A Y L O R D O P R Y L A N D R E S O R T ▪ M A R C H 2 9 - 3 1 , 2 0 0 9
Success Driven Alerts to Ticketing
Never stop digging Never be satisfied Continuous
improvement (kaizen)
W O R L D W I D E C U S T O M E R C O N F E R E N C E ▪ G A Y L O R D O P R Y L A N D R E S O R T ▪ M A R C H 2 9 - 3 1 , 2 0 0 9
Vince Plaza – Team Logic IT
TeamLogicIT, Vice President of IT TeamLogicIT is headquartered in Mission Viejo, CA Offering Managed Services since 2004 Managing 4,000+ Kaseya devices Company website: www.teamlogicit.com
W O R L D W I D E C U S T O M E R C O N F E R E N C E ▪ G A Y L O R D O P R Y L A N D R E S O R T ▪ M A R C H 2 9 - 3 1 , 2 0 0 9
Bret Jones – Polar Systems
PolarStar Network Services, Practice Manager Polar Systems is located in Portland Oregon, 1981 Offering Managed Services since 2000 Managing 1000+ devices on Kaseya Company Website: www.polarsystems.com Managed Services Website: www.polarstarservices.com
W O R L D W I D E C U S T O M E R C O N F E R E N C E ▪ G A Y L O R D O P R Y L A N D R E S O R T ▪ M A R C H 2 9 - 3 1 , 2 0 0 9
Curt Frierson – Safe Systems
Safe Systems, EVP, Technology & Education Safe Systems is headquartered in Alpharetta, GA Ongoing Managed Services since Managing 12,000+ devices on Kaseya Company Website: www.safesystems.com
W O R L D W I D E C U S T O M E R C O N F E R E N C E ▪ G A Y L O R D O P R Y L A N D R E S O R T ▪ M A R C H 2 9 - 3 1 , 2 0 0 9
Kaseya to Autotask
Maximizing Efficiency with ServiceDesk Presidential Ball Room A – 11:45 Lincoln D – 1:40PM
Add Ticket Email Service from Kaseya to Autotask
WO R LDWIDE C USTO ME R CO N F E R E N C E ▪ GAY LO R D O P RY LAN D R ES O RT ▪ MARC H 2 9 - 3 1 , 2 0 0 9
Question and AnswerEnd to End Managed Services with Kaseya & Autotask
