2014 10 08 expertum - sapience tech day 2014 - combining new technologies - sap cloud for sales and hana cloud integration at cavalier

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Combining new technologies: SAP Cloud

for Sales and HANA Cloud Integration at

Cavalier

Arnaud Sergent - SAP

1

Joeri Seghers - Expertum

SAPience.be TECHday ‘14

Agenda

1- Introduction

2- SAP Cloud for Customer Solution

3- HANA Cloud Integration: Process and Data Integration on one Platform

4- Data Integration

5- Process Integration

6- Conclusion

1. Introduction

Cavalier

Cavalier has focused on producing the most delicious Belgian

chocolate since 1996.

Cavalier’s objective is to have customers that enjoy the most

delicious chocolate in a healthy way

They accomplish this mission with 30 employees in Belgium

Cavalier is innovator in a range of Belgian chocolates with

sweeteners from Stevia

Cavalier has sales in +/- 50 countries worldwide

Part of the Verdegem Group

SAPience.be TECHday ‘14 4

History

• Founded in April 2006 by 2 ex-SAP BeLux employees

Today

• Team of 55+ SAP Experts and Project Managers

Mission

• Exceed client expectations by providing top-quality expertise

• Provide our people a safe environment for personal and professional growth

Strenght

• Highly skilled & experienced SAP consultants in all SAP areas, combined with a

wide industry knowledge in several domains

Expertum


Expertum

8 areas of SAP Expertise

Innovation in Solutions &

Technologies

• HANA

• CRM- C4C

• HCI


Knowledge Management

- Product &

Service Development

Expertum


2. SAP Cloud for Customer solution

The Cloud for Customer Solution:

Innovate in Cloud

Innovate In Cloud

SAP CLOUD FOR CUSTOMER ENGAGEMENT

The Cloud for Customer Solution :

easy logon

The Cloud for Customer Solution :

overview of the suite

SAP Cloud for Social

Engagement

SAP Cloud for Sales

SAP Cloud for Service

SAP Cloud for Marketing

The Integrated Cloud for Sales

Solution: functionalities

Real-Time Analytics • Dashboards & forecasting

• Configurable custom reports

• Account 360

• Mash-ups with SAP BW & Business Objects

Opportunity Management & Insight • Easy Lead, Opportunity & Activity

Tracking

• Competitor Insight

• Guided Selling

Groupware Integration • Full-Featured with 2-way

Sync

• Support for Microsoft

Outlook and Lotus Notes

Account Management & Intelligence • Fast Account & Contact Updates

• 360 Customer Intelligence

Integration • Pre-built integration to SAP ERP, SAP CRM,

SAP JAM, InsideView, Xactly and more

• Mashups with most other apps

Productivity & Personalization • Flags

• Tags

• Shelf

Collaboration & Social

• Feeds, Followers and @mentions

• Internal, Customers, Partners

• Deal Sites

• Social Selling

• Quick Creates

• User-Defined Fields

• Workflow

Mobile

• Complete mobile apps, no extra cost

• Support for iPad, iPhone, Blackberry & Android

Cloud for Sales functionalities

The Integrated Cloud for Sales

Solution: user interface


Turn insight into action

Across Marketing, Sales, Service,

Commerce, Social & Mobile

Innovate In Cloud

To win in key industries

Verticalize

With predictive analytics powered by

HANA

Turn Insight Into Action



powered by HANA

SAP HANA AS A

PLATFORM

HANA AS A

PLATFORM

SAP Cloud for Customer on HANA Cloud Platform


Engagement

SAP Cloud for Sales




Leverage on-premise

Across Marketing, Sales, Service,

Commerce, Social & Mobile

Innovate In Cloud

With hybrid solutions, private cloud,

and end-to-end integration

Leverage On-Premise

To win in key industries

Verticalize

With predictive analytics powered by

HANA

Turn Insight Into Action



integrated solution via HCI

SAP HANA AS A

PLATFORM

HANA AS A

PLATFORM

SAP Cloud for Customer on HANA Cloud Platform


Engagement

SAP Cloud for Sales


HANA Cloud Integration

SAP ERP SAP CRM SAP BI


Non SAP

3. SAP HANA Cloud Integration

Real-time business process integration

End-to-end monitoring and support

Single source of truth and master data synchronization

Data security and compliance

Integrated user experience

Rapid deployment

Support for complex landscapes

Choice of integration technology

Line Of Business IT

Integration requirements for cloud

deployments

HANA Cloud Integration

Key Benefits:

• Strategic platform for OD-OD and OP-OD

integration for all SAP customers

• Cloud enabled by design with characteristics

such as Multi-tenancy, Automated failover,

rolling software updates, Scalability and

subscription-based usage

• Pre-packaged integration content and

connectivity options offered by SAP and

partners

• Strong focus on security including database

isolation and support for key security

protocols.

SAP HANA Cloud

Integration

Real-Time Process

Integration

Prepackaged

Integration flows

Community and

Marketplace

Data

Integration

SAP

On-Premise

3rd Party

On-Premise

3rd Party

Solutions

SAP Cloud Applications

SAP HANA Cloud Integration

One platform for process and data integration


Process Integration Data Integration

Objective Chaining of process steps Synchronization of data

Interaction Type System-to-System System-to-System

Coupling to Application

Process-Level Data-Level

Primary Trigger Application Event Schedule

Urgency of Completion

Near Real-Time / Real-Time Batch

Unit of Data Exchange

Single Business Objects Bulk-Data

Specific Requirements

• Transactional Process Integrity • Reliability (Guaranteed Delivery) • Message Orchestration

• Data Quality Services: Cleansing, Matching, Consolidation

• Complex transformation from multiple data sources

• Mass Data Handling


Authentication & Authorization

Failover, Backup & Recovery Provisioning

Monitoring and Administration

Development and Life Cycle Management

Mapping and Transformation

Governance & SLAs

Data Integration & Consolidation

Web and Eclipse-based user interfaces

Connectivity Service Security

Extensibility / Adapter SDK

Content:

Pre-packaged

integration

content includes

mappings, API

and adapter

configuration,

connectivity

Integration

mappings

portable from PI

on premise

Flexible

framework to

extend and

customize for

your specific

needs

Pre-packaged Integration Content

Capabilities:

Core runtime for

processing,

transformation and

routing of messages

Out-of-the-box

connectivity support

(SOAP, IDOC,

SuccessFactors, HANA,

sFTP, etc)

Web User Interface for

configuration of data

integration and

integration flows

Web User Interface for

design of new data

flows with roles for

designer, operators,

administrators

Eclipse based design

time for new process

integration flows


Technology

4. Data Integration

Example 1: Sales and Operations Planning

Integration

Data Integration for HANA based applications in the cloud

SAP Sales & Operations Planning is a HANA based application in the cloud that enables organizations to profitably align supply and demand in real-time

• Securely pipe massive data from SAP ERP and APO + heterogeneous on premise sources to S&OP on HANA

• Browse metadata, design and manage your integration flows from anywhere via web browser

• Set-it-and-forget-it integration flows - automated with scheduling with delta loads

• Write back planning results to onPremise ERP or APO

Customer environment SAP cloud environment

https

Write-back HC

I Age

nt

HA

NA

Clo

ud

In

tegr

atio

n

Data Load APO

ERP

Files

Databases

Example 2: SuccessFactors

Data Integration with SuccessFactors

applications

SuccessFactors BizX is a cloud based solution to help organizations align strategy with employee performance and achieve better business execution.

• Load and synchronize data from legacy systems on-premise to BizX

• Extract data from BizX (Recruiting, Performance and Goals and Compensation) to load into onPremise systems

• Flexible tool to customize mappings

Customer environment SAP cloud environment

https

Extract

HC

I Age

nt

HA

NA

Clo

ud

In

tegr

atio

n

Data Load

ERP

Files

Databases

SF A

PI

SAP HANA Cloud Integration (DS) - Agent

The key to successful deployment with security top

of mind

Lightweight installation inside the customer’s

firewall

• Less then 100MB to download

• Installation is one screen, less than ten

minutes

• Runs on Windows or Linux

Securely transfers data from on-premise to cloud

• Communicates with SAP apps through RFC

(encryptable via SNC)

• Data sent over the cloud via HTTPS

• Data are streamed from source to target and

never persisted

Operates without firewall exceptions

• Communication is always from the agent to

the cloud

• No need for VPN, reverse proxy, or other

firewall exceptions

• Agent uses long polling: places request to

server and waits for response when a task is

ready to execute

SAP ERP

DS functions

Files

DB

HCI-DS Agent

Firewall

Adapters

SAP HANA Cloud Integration (DS)

Web-based UI

Design, Execute and Monitor from anywhere

Web-based (HTML5)

Easy-to-use wizard based

(citizen developer)

Role based

(self-service user management)

• Designers

• Operators

• Administrators

Operator Dashboard Designer’s dataflow editor (mappings)

5. Process Integration

Market-to-Cash

Source-to-Pay

Recruit-to-Retire

End-to-End Business Processes

Customers have complex on-

premise landscapes

As customers adopt cloud

solutions, hybrid landscapes will

become a norm

Integration across the

boundaries of cloud and on-

premise is a must to prevent

application silos

As companies adopt cloud, real-time end-to-end business process integration is critical

Integration key to desired business

outcomes from cloud

Configure process integration and data integration flows

Schedule data integration flows

Implement Integration Scenario

Integrating Cloud Applications made easy

Integration

Designer

Discover and adjust prepackaged integration content

Accelerated implementation through:

Prepackaged integration content from SAP and partners

Graphical tools for design & configuration

Model driven approach for configuring integration and data flows

Role based and guided user interface for scheduling data

synchronization

Eclipse UI: Tooling for Integration Developer

Eclipse based Process Integration Flow

Modeling


Eclipse UI: SAP Customer OnDemand –

SAP CRM Integration Flows

Example of prebuilt integration flow and routing for

“Business Partner” object

SAP prepackaged integrations have prebuilt logic scenario definition, and mappings. Without access to this

prepackaged integration customers will have to design, build, test, and maintain all these scenarios by

themselves.

Eclipse UI: Business Process Mappings

Example of prebuilt mapping and transformation for “Business

Partner” object

Mapping definition

between IDoc and

webservice

interfaces

6. Conclusion

Summary

SAP Cloud for Customer is an easy-to-use, integrated, fully-mobile solution built on the SAP

HANA Cloud Platform

SAP HANA Cloud Integration includes:

• Core runtime for processing, transformation and routing of messages

• Out-of-the-box connectivity support (SOAP, IDOC, SuccessFactors, HANA, sFTP, etc)

• Web User Interface for configuration of data integration and integration flows

• Web User Interface for design of new data flows with roles for designer, operators, administrators

• Eclipse based design time for new process integration flows

SAP provides pre-packaged integration content with mappings, API and adapter

configuration, connectivity.

Process integration uses the WebUI for configuration and Eclipse for development of

integration scenarios.

Data integration uses the WebUI for all design and monitoring activities.

Thank you!


Arnaud Sergent Solution Architect Database&Technology SAP +33 (0)6 15 45 79 18 [email protected] www.SAP.com

Joeri Seghers SCM Consultant Expertum

+32 473 50 28 47 [email protected] www.expertum.net

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