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OUTLOOK Edition 131
CMV Group Foundation proudly supporting Convoy for Kids
OUTLOOK
COnTenTs
MD’s Report 1
Chairman’s Message 2
CMV Human Resources 3
CMV Foundation 4
CMV Admin 6
CMV Trucks 8
Hallam Truck Centre 8
Kenworth Daf adelaide 10
South Central Trucks – Mack & UD 12
South Central Trucks – Volvo 13
CMI Hino adelaide 14
CMI Hino Melbourne 15
CMV Truck & Bus 16
CMV Truck & Bus Laverton – Volvo 16
CMV Truck & Bus Laverton – Mack & UD 17
CMV Truck & Bus Clayton 18
CMV Truck & Bus Dandenong 19
CMV Truck & Bus albury 20
CMV Truck & Bus Gippsland 21
CMV Truck & Bus Laverton Contracts 22
CMV Automotive 23
Mercedes Benz adelaide 23
CMI Toyota 24
CMI Southside 26
CMI Portside 27
Lexus of adelaide 28
adelaide City Chrysler Jeep Dodge & Great Wall 29
CMV Farms 30
Director’s Comments 30
Property Manager’s Comments 31
Nut Producers 32
CMV farms – Lindsay Pt & Murtho 33
CMV farms – Langhorne Creek 34
CMV farms – Robinvale 35
Divisions 36
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MMANAGING DIRECTORS' REPORT
But we don’t operate in a vacuum, we are all bound together through the wider community. Accordingly, we will be changing our “two peaks” philosophy to “three peaks”, formally recognising what we have always known, that building a better community and a fairer society has always been at the heart of our thinking. Through the CMV Foundation and in more recent years our CMV Staff Foundation, we have been able to help many organisations and individuals. But the scale of the requests and the issues we see is as daunting as it is confronting. A really good reason to continue doing what we’re doing!
Speaking of the community, this year’s Novita Convoy for Kids was a great success. Nothing can prepare you for the look of joy and happiness on the faces of many of the kids involved in the recent Convoy. Approximately 75 trucks and buses supported the event which was also attended by about 140 special kids. CMV Group was delighted to again be the major sponsor. I think it made all of us sit back and realise how some of the simple things in life can mean so much. One truck driver interviewed, was almost as excited as his passenger! Both of us want to sincerely thank all the drivers, owners, Novita volunteers and CMV staff who made the event possible.
We’ve always believed that the attitude and competence of our staff are critical to our ongoing success. So it was very rewarding to hear about the results of the National Hino Skills competition held in Sydney recently. Ryan Macauley and Andrew Harris took out the Gold award for Parts Interpreter and Sales respectively. Also Cameron Hefford from Lexus of Adelaide was runner up in
Paul and Michael Crawford Joint Managing Directors
the National Master Technician competition. And from CMI Eastside, another national winner, this time in the field of Service Advisor, Terrena Ferrow was rewarded with a study tour to Japan!
It was exciting to see the foundations for our new SCT Volvo/Mack/UD site at Wingfield get laid. This long awaited development will give the right level of facilities both for customers and staff. Completion is due next November 2015. Stay tuned for more updates.
On behalf of the staff and directors of CMV Group we want to thank you for your ongoing support. We are always interested in your feedback. Just ring us on 08 8238 5481 or email us on [email protected]. Finally can we wish you a Happy Christmas and all the best for 2015.
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MANAGING DIRECTORS' REPORT
It is with great sadness that we begin this edition of Outlook paying tribute to three highly respected members of the CMV family who recently passed away.
Tony Glynn worked at Hallam Truck Centre in both Fuso and Kenworth Truck Sales roles over four years and very sadly passed away in November after a hard fought battle with cancer, aged 47. Tony had an amazing attitude throughout his battle and retired in July to spend time with his partner Sophie and sons Luke and Joshua to whom we pass on our sincere condolences.
Jamie Rule worked as a parts interpreter and sales representative at CMI Toyota over the span of eight years, and was an integral part of that teams' success. Jamie was very popular, both at work and with his outside interests. To his partner Naomi, and daughter Matilda, we extend our sincere sympathy.
Rob Johnston was to celebrate 7 years with the CMV Group in December, having initially commenced at our Mornington Contract site. During his time with us he took on bigger challenges and more responsibilities. At the time of his death Rob was the CMV Contracts Operations Manager for Murray Goulburn. Our deepest sympathies go to his wife Salleigh and children Caitlyn, Kyle and Darcy as well as his CMV workmates.
We feel for the families and friends following the loss of these hard working, family men who contributed both to the company and to the wider community. Our thoughts continue to be with you at this difficult time.
This is our last Outlook for 2014 and almost brings our celebration of our 80th year in business to an end. In February we will be sending out a special anniversary edition of Outlook which will be more like a “mini history” of the CMV Group’s story so far. Interestingly, the whole process has caused us to reflect on the business in a way we might not have ordinarily done…like “What’s made us successful?”… “Where could have we done better?”... “How can we improve in the future?”... maybe even how we can reduce the size of the filing cabinet entitled, “ideas never to be attempted again!”. Ultimately, however, it can probably all be distilled down to the culture of our business. After all, our company culture determines who we attract, more importantly, who stays with the company to do the “heavy lifting” every day in every one of our business units. Our “twin peaks” policy of equal concern for both staff and customers has served us well.
After All, our comPAny culture determines who we AttrAct, more imPortAntly, who stAys
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MESSAGE FROM THE CHAIRMAN
Hello to you all.
This morning I was out on my daily walk.
At around 6.15am I was on the corner of Frome Street and Carrington Street in the city. This is normally a busy intersection, but not at 6.15am.
As I waited for the lights to change, I saw a car approaching from the east on Carrington and another approaching from the South on Frome. The lights were green for the car on Carrington. Oblivious to the red light, the car from the south, driven by a young lady, sailed through the intersection narrowly missing the other car. The look of horror on the guys face in the other car is still with me.
The young lady was texting on her mobile phone.
MESSAGE FROM THE CHAIRMAN
CDavid Simmons Chairman
In my view it is time to take a stand and lead by example. We sell many great motor vehicles. Most are fitted with Bluetooth systems and the like which means they are communication hubs in their own right. Great for playing music and the radio, great for GPS systems and great for entertainment in the back seats for the kids… but not great for emails and texting. From today, I am just going to turn my phone off when I get into my car. There is nothing that is so important that could possibly justify being involved in a serious accident due to inattention. Will you join me?
Get with it old man I can hear some of you saying; living in the 70’s! This is the connected world…always “on”, always reachable. Facebook, LinkedIn, SMS, email, Skype, Twitter! Don’t get me wrong. I love the connected world and the resources that are now available anytime, anywhere. I still have the Funk and Wagnalls Encyclopedia set that I purchased for my kids; too expensive to throw away but now totally useless. Wikipedia rules.
Along a similar theme, I am constantly amazed at the knowledge that my 4-year-old grandson has. There we were on a beach on the Gold Coast. My grandson goes by the name of Brock. I go by the name of Papa. We went down to the beach because we saw an excavator extending a flow of
water from the mainland to the sea. Brock loves excavators. The guy driving the excavator finished his work and moved on.
Brock spent nearly an hour collapsing the sides of the channel and generally having a great time. Eventually I said to him that it was time to go home. No way he explained, for this was the Mariana Trench and we were not going anywhere anytime soon. The Mariana Trench? I googled it on my phone and was informed that it is the deepest part of the worlds oceans located in the Western Pacific! Excuse me Brock, how do you know about the Mariana Trench? His response was that everyone knows about it! I later found out it was from a TV show but the fact that he was able to connect that trench with the one we were playing in was in my mind quite remarkable.
Anyway, it really was time to return home. I told Brock that we had to go because I needed to go to the toilet. “Forget about it Papa, just go behind a tree so we can keep playing in the Mariana Trench,” was his recommendation!
Brock is part of the connected world and the information that he will have access to as he grows up will be truly remarkable. Will I be able to convince him to turn his phone off when he drives his first car? I hope so.
Can I convince you?
Until next time.
Brock is PArt of the connected world And the informAtion thAt he will hAve Access to As he grows uP will Be truly remArkABle. will i Be ABle to convince him to turn his Phone off when he drives his first cAr? i hoPe so
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hCMV HuMAN RESOuRCES
CMV HuMAN RESOuRCES
Regular readers of CMV Outlook would have noted the Group’s engaged focus on “Safety in the Work Place” throughout the businesses. The following initiative is a case study from one of our divisions demonstrating how entrenched safety has become in our processes to help minimise risks to our employees, customers and suppliers.
The CMV Truck & Bus Contracts division, led by Jeff Tyzack, have been working very hard improving their work health and safety procedures and documentation. Matt Smith and Katrina Lastman have produced some outstanding systems. Jeff explains the process;
“Beginning in July, we embarked on a project aimed at standardising and centralising the work health and safety procedures throughout the contracts divisions. Our focus was to provide simple documents and processes, so as to not make safety too laborious. By doing this, we also hoped to make staff transitions between workshops a lot smoother, as well as more streamlined at a management level. Toolbox meetings are now undertaken at the beginning of each month, with work health and safety being a key topic of discussion.
A folder containing all required documentation for the meetings has been provided to all workshops, and includes inspection checklists for site, workshop and vans, as well as instructions for how to run the meeting, and a ‘meeting minutes’ document to complete during the meeting. The safe work practices have been developed with the help of the Victorian Automobile Chamber of Commerce and offer simple identification of hazards, required personal protection equipment, and safe work practice steps in a one page document. We have provided each workshop with a folder containing all safe work practices, as well as laminated versions for high risk tasks/equipment. As part of the monthly toolbox
meeting, employees are required to review safe work practices. We have implemented a job safety analysis, a generic document outlining potential hazards and reference control measures that we apply to prevent any of these occurring. Each employee must read and sign the job safety analysis before working on site.
A form for reporting hazards/potential hazards in the workshop has also been implemented to ensure that documentation of hazards is carried out and a proper follow-through is undertaken.
High risk tasks such as working at heights, using forklifts and hoists require pre-operational safety checks to be undertaken and we have provided workshops with booklets for such tasks. A personalised emergency procedures guide has also been provided to each workshop, outlining
toolBox meetings Are now undertAken At the Beginning of eAch month, with work heAlth And sAfety Being A key toPic of discussion.
what to do in an emergency situation, and who to contact. To supplement this we are in the process of implementing a procedure for working alone, and are trialling a monitored man down system, which will provide peace of mind for workers when they are working in isolation.
The onus is on all of us to ensure that safety in the workplace is taken seriously and we are encouraging all of our staff to raise their concerns and to be proactive in addressing potential safety issues before injuries occur. We are committed to ensuring our workshops are safe for all workers, and are pleased that our work health and safety project is off the ground and running.”
On a different note the HR team will over the next couple of months be rolling out a revised CMV Talent Management process which is an overhaul of our current Development Plan program. This exciting initiative will incorporate a new format for job descriptions directly linked to the performance review, KPI’s and goal setting process which will now all take place in the early months of the calendar year. Training for all managers will take place in December and January with all staff introduced to the program in early 2015 in time for rollout in Q1&Q2 next year.
OHS documents implemented recently
SafeTCard man down system currently being trialled by the Cobden workshop
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CMV FOuNDATION
CMV Staff founDation ViCtoria2014 has just about gone and it’s been a terrific year for us. As always, my sincere thanks to those generous CMV staff members who continue to donate some of their hard earned money to help those less fortunate.
We’ve managed to donate $38,500.00 this year, providing support for 13 great charities and causes that include Special Olympics Victoria, Options Victoria, Heartkids Australia, Smile Foundation, SIDS and Kids, Seeing Eye Dogs Australia, Bulleen Heights School, Wallara Wish Foundation, Creative Ministries Network – Work Related Grief Support, Interchange Central Gippsland, Swags for the Homeless, Movember and The Developing Foundation – Master J.
We attended the following activities and facilities:
• Special olympics – State Winter Games• Seeing Eye Dogs australia – New facility and
dogs in training• Bulleen Heights School (for children with
autism) – Additional campus and morning tea• Wallara (for adults with disabilities) – New
premises and care facility in Dandenong and their work training facility in Keysborough
Charles Heap Chairperson
CMV Staff founDation SoutH auStraliaCongratulations to all those staff members contributing to the CMV Staff Foundation in South Australia! Over the last few months your contributions have made an incredible difference in the community.
You have helped Blind Sport SA continue its Gym Club program for an additional 2 years, which encourages and assists blind and vision impaired kids to take part in sports, both competitive and recreational.
You have provided the Cora Barclay Centre with four ipads which are being used in their early intervention program, helping children aged 1-4 years with developing audition, speech and language skills.
You have assisted HeartKids of SA Inc, providing emergency provisions to some fifteen SA families when their child is required to go to the Royal Melbourne Children’s Hospital for heart surgery.
You can now view further details on all the donations and charities assisted on the CMV Group website anytime, cmv.com.au.
At one of the Staff Foundation meetings we were also lucky enough to have a visit from Ian Steele, the founder of the fantastic “KickStart for Kids” charity. It was a shock to hear that all over Adelaide kids are going to school without breakfast and sometimes lunch as well. Ian and his volunteers provide breakfast, lunch and mentoring for disadvantaged school kids. Thanks to your contributions, the CMV Staff Foundation in South Australia contributed $12,000 to KickStart for Kids, which will sponsor ten schools in Adelaide within this program for one whole year.
Visit to Wallara
Brain Haller and Drew Ford with KickStart for Kids founder, Ian Steele (centre)
we’ve mAnAged to donAte $38,500 this yeAr, Providing suPPort for 13 greAt chArities And cAuses
Mary-anne Butler CMV Staff Foundation – Secretary
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FCMV FOuNDATION
CMV FOuNDATION
tEEn CHallEngE BuS HanDoVErThe CMV Foundation recently supported Teen Challenge, a charity providing programs and mentors to disadvantaged youth, by assisting in the purchase of two Toyota Hiace vans. Bob and Marj Ahrens, who are strong supporters of Teen Challenge celebrated a special wedding anniversary by donating the vans. A magnificent gesture! We wish Teen Challenge all the very best with the programs which they run.
aDElaiDE BotaniC garDEnS founDationThe Adelaide Botanic Gardens recently approached the CMV Foundation for financial support for a research and field officer to work in the SA South Seed Conservation Centre. So far over 175 million seeds have been collected and stored, including seeds from nearly 60% of the states threatened flora. The seeds will be used to establish long-term seed conservation collections, and to develop germination and storage protocols for each species. CMV is pleased to be a supporter of this important programme.
tECHniCal aiD to tHE DiSaBlEDThe TADSA are a charity whose aim is to help and improve the quality of life of people with disabilities. They sent a submission to the CMV Foundation requesting support to purchase e-readers which they provide to clients through a loan system. These e-readers have an adaptive switch, allowing them to be easily operatated and we were happy to be able to assist in their purchase.
Other recent donations have included:
• Parkinson’s NSW & SA• ACCF Nepal Challenge 2015• Arthritis SA• Asthma Foundation SA• Baptist Care SA• CFS Foundation• Community Living & Support Services• Heysen’s Big Gum Tree Planting• Hutt St Centre• Kingoonya Amateur Picnic Racing Club• Oodnadatta Memorial Hall• St Ann’s College• St John’s Youth Services• The Alannah & Madeline Foundation• The Hospital Research Foundation• Time for Kids• Leukaemia Foundation
Hannah gurd CMV Foundation Secretary
Paul Crawford with Bob and Marj Ahrens and Graham Ross
The Teen Challange Hiace handover
cmv stAff foundAtion in south AustrAliA contriButed $12,000 to kickstArt for kids, which will sPonsor ten schools in AdelAide within this ProgrAm for one whole yeAr
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WElCoMEWe welcome Jon Duffy to CMV Administration from CMI Toyota West Terrace. Jon joins us in the position as the IT Support Officer and the IT Team are glad to have him on board.
CongratulationSA huge congratulations to Ross and Holly Dineen on the birth of their first child, Vincent Raymond Dineen. We wish you all the best and look forward to Vincent coming for a visit to head office soon!
CMV ADMIN
BaBy BonuSCongratulations to the following Employee’s and partners on the birth of their baby. Your baby bonus cheque will be sent out shortly
Branch Parents name Baby name Date of BirthHallam Truck Centre James & Lucy Alexander Dotti Alexander 23/08/14CMI Portside Richard & Emma Facoory Levi Robert Facoory 23/06/14SCT – Mack/UD Mitchel & Karen Lancaster Harley Lancaster 22/07/14SCT – Mack/UD Julian Spadavechia & Emma Emanuel Zara Spadavechia 12/09/14SCT – Mack/UD Rodney & Rebecca Smith Riley Smith 23/09/14T&B Dandenong Adrian Harre & Jami-Anne Waters Kaden Harre 17/06/14Contracts - Gippsland John & Donnah Bass Chase Bass 4/02/14Laverton Mack / UD Alan & Samantha Craig Charlotte Craig 14/06/14SCT - Volvo Mark & Bree Davies Scarlett Davies 10/09/14T&B Contracts West David & Stacey Ciampa Grayson Ciampa 30/05/14CMV Contracts Rochester Adrian & Louise Secomb Abbigal Secomb 25/07/14Mercedes Benz Adelaide Richard & Renee Molik Anders Molik 11/09/14CMI Toyota - West Tce Enzo & Phoebe Vin Layla Liana Vin 23/09/14T&B Clayton Alastair & Alix MacInnes Emma MacInnes 05/02/14SCT - Volvo Tristan & Kerrie-Anne Keys Harper Keys 4/07/14ACCJD Matt Johansen & Stacey Edwards Spencer Johansen 2/09/14ACCJD Sam & Nicky Fiala Noah Fiala 1/10/14CMV Truck Sales Martin McKeown & Katherine Lachlan McKeown 4/02/14 Henshaw Truck Sales Jacobus & Chantal Lazenby Nathan Lazenby 23/03/14T&B Contracts Rochester Sarah & Luke Ryan Braxton Ryan 06/01/14
Welcome Jon
The happy family
ConVoy for KiDS rEturnS WitH tHE HElP of tHE CMV grouP!To celebrate the CMV Group’s 80th birthday, Managing Directors Michael and Paul Crawford alongside numerous staff and customers assisted Novita Children’s Services in bringing back the Convoy for Kids after a five year hiatus. The owners of more than 60 trucks united in a bid to raise funds for children living with disibilities, and certainly placed many a smile on the faces of their precious cargo.
Held on November 2 in the Southern Parklands, families joined in the festivities enjoying a day filled with entertainment, live performances, Mack The Transporter from the Disney movie ‘Cars’ and a spectacular show and shine.
A big thank you to Darryl Smith from South Central Trucks Mack/ UD and Jono Crawford from Kenworth DAF Adelaide for their additional support in ensuring the day went smoothly.
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CMV ADMIN
ACMV ADMIN
JaMES CraWforDMany of you know that CMV is a family company, managed by 3, third generation Crawford brothers. What you may not be aware of is that we are 3 of 7 siblings, with 2 sisters and 2 other brothers. While all are shareholders and keenly interested in CMV, they work
in other spheres. The eldest sibling is James Crawford, who has spent his working life dedicated to a career in International Law, as a university academic, author, barrister and more recently, adviser to governments and corporations. James is rated very highly in his field due to his knowledge of International Law, his experience and common sense mixed with a sound business approach. He has been based in Cambridge, UK for the last 22 years and has made regular trips to Australia for family and professional interests.
You may be wondering why we are telling this story in this newsletter dominated by trucks, cars and agriculture. On 6th of November 2014, James was one of five candidates to be voted by representatives of 193 member nations of the United Nations to join the 14 other judges of the International Court of Justice (ICJ). The Court is based in The Hague, Netherlands and the appointment is for a 9 year term. James was nominated by the Australian government and is only the second Australian to become a judge of the ICJ since its establishment in 1945.
We are very proud of James’ achievements and his appointment to the court, and we thought you too would be interested to know the link, if his name is mentioned in the media from time to time. CMV is unlikely to need his advice on matters of International Law at his level, but we often discuss matters with him and his views are always worth taking on board!
novitA children’s services – convoy for kids
PartS DEPartMEnt2014 has been a busy year for us. We had our annual pallet sale on the 6th of September, which was well attended with great sales. The dealership was very well represented on the day with parts displays, supplier booths, face painting and balloons for the kids. We were also lucky enough to have a very diverse truck display, which included two trucks from the CMV collection that were in Melbourne for the Group’s 80th birthday celebrations.
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HAllAM TRuCk CENTRE
gEnEral ManagEr’S CoMMEntSAs 2014 draws to a close we reflect on a challenging year that has seen an increase in competitiveness across new and used truck sales, parts and service, as the market and the economy have steadied.
The Hallam and Bayswater Truck Centres we have met these challenges by continuing to develop a team of people with a total focus on customer service and meeting our customers’ needs. We have had excellent support from our suppliers Kenworth, DAF and Fuso and we look forward to a very exciting 2015 as they bring new products to the marketplace.
Congratulations must go to our Sales Coordinator, Belinda Campbell, who was recently awarded our Employee of the Year. Belinda is a valued member of our team and her customer service is always outstanding. Congratulations Belinda.
On behalf of the entire team at both Hallam and Bayswater Truck Centres, we would like to thank all our customers for their valued business this year. Have a very Merry Christmas and a happy, healthy, and prosperous New Year.
russell Davey General Manager
fuSo For the 13th year running we held our annual FUSO golf day. With 80 players and an excellent speaker in Dougie Hawkins (Western Bulldogs legend), it was an entertaining event for our customers.
FUSO ran a number of very successful programs in 2014, with the free comprehensive insurance well received by our customers. Current offers including smartcover and extended warranty provide us with the ability to support our customers with their new truck purchase. FUSO has also introduced a new model Canter to their line-up branded the “Loadmaster”. It’s a half steel, half aluminium drop side tray to help improve the customer’s payload while at an affordable price. We look forward to an even more successful year in 2015 with great FUSO products and programs.
Brett Munro
HTC Employees of the Year – Belinda Campbell
Happy Fuso Golf Team – Dougie Hawkins in the centre
Pallet Sale Truck Display
PaCCar SalES DEPartMEntthe 2014 truck market has been quieter on the truck sales front with both local and national markets lower than in 2013. Enquiry has started to pick up during the second half and hopefully this is a sign that consumer confidence is mostly positive.
assisting this increased activity are some new options available in the Kenworth range, including the release of the Paccar MX 13 engine in the t409 models. this exciting new engine will be available with 460 and 510 HP. in addition, all the bonneted Kenworth models now have an upgraded cab and a new ergonomically-designed business class interior. the Kenworth K200 active cab entry automated step system (aCE) is now available as an option in this market leading model.
in april we held our annual Kenworth/Daf golf day. over one hundred customers, suppliers and staff played an ambrose event with the overall winners being the r&C asphalt & Hamelex White team.
With 2015 just around the corner we understand that we will see some new Daf models in the new year and we certainly look forward to this exciting new product and the opportunities they will create.
Damian Chippendale
HAllAM TRuCk CENTRE
TCMV TRuCkS
The Service Department is coming together as a team and while we still have some challenges ahead, the enthusiasm for making the change to give our customers the support they need to run a profitable business is crucial and the commitment is certainly there.
David youngson
BaySWatEr truCK CEntrEA big congratulations to Terry Hobson on winning the Bayswater Truck Centre employee of the year award. Terry has displayed the characteristics that encompass an employee of the year in his role of leading hand. Terry has been instrumental in providing leadership and a great role model to our younger technicians. Well done Terry!
We would also like to acknowledge the efforts of Dean Wright, who won the Bayswater Truck Centre apprentice of the year award. Dean is an adult apprentice, has shown great commitment and dedication to his role and will be signed off as a qualified technician at the end of 2014.
There are also three new staff members at Bayswater Truck Centre. Glen Schubert has joined us as a service adviser, Brock Deakin who is a qualified fitter and turner, joins us as a trade assistant and Robert Richardson has commenced
in our parts department. We wish our new colleagues all the best in their new roles and long rewarding careers with Bayswater Truck Centre and the CMV Group.
Over the past few months we have been busy processing some large Kenworth national fleet deliveries for Toll Liquids and BP Regional. This has kept both our service and parts departments very busy and has built some strong relationships with our Kenworth national fleet department as well as Toll and BP locally. We look forward to continuing this strong support and relationship with our national fleet clients.
glenn Booth Branch Manager
We also sponsored the Beyond Blue Foundation with a silent auction raising $800, and were very fortunate to have the CMV Staff Foundation donate $2000. One of our customers Craig Membrey, addressed the group about the effects of depression and anxiety, having lost his son Rowan to suicide in March 2011. Craig, we greatly appreciate your willingness to address us all during the event and telling your sons very moving and personal story.
Early next year we will be seeing a major change for AllRig, being replaced by PACCAR Parts as the core brand with the sub brands DAF, Kenworth and TRP. This is a significant and exciting change that will bring new promotions and activity from our primary parts supplier.
Wayne radford
SErViCE DEPartMEntThe second half of 2014 saw the introduction of the Paccar MX-13 engine into the Kenworth T409. The MX-13’s advanced engineering is designed to deliver outstanding performance, reliability, fuel efficiency and ultimately a lower cost of ownership.
In this exciting time, Hallam Truck Centre understands the need to up-skill our service team, so they can consistently provide the level of service our customers require. The introduction of the MX engine to the range will see American truck buyers exposed to the new electronic world and a change of driving style.
We have appointed Leon Figurek to the new position of technical services supervisor. Leon is a DAF master technician and is ideally suited to guide us through this development stage. Leon is also running in-house courses for the sales, service and parts staff on the DAF and PACCAR MX engine systems and developing a driver trainer program so the owners can obtain maximum advantage of the MX fuel economy and longer service intervals. Combine this personalised training with our new service packages and we are looking forward to offering a new level of service that will be the platform for 2015 and beyond.
The MX engine will appeal to certain segments of the market in which it provides customers an alternative to the Cummins offering which, powers the majority of Kenworth trucks. As an authorised Cummins Service Dealer, we have trained Cummins technicians to service and maintain customers vehicles and carry out warranty where necessary.
We would also like to congratulate Nathan Hind, our apprentice of the year who has set a great example as a young technician in the making.
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HTC Apprentice of the Year – Nathan Hind
BTC Apprentice of the Year – Dean Wright
BTC Employee of the Year – Terry Hobson
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HalliBurton KEnWortH DEliVEriESFounded in 1919, Halliburton is one of the world’s largest providers of products and services to the energy industry. With more than 80,000 employees in approximately 80 countries, Halliburton has operated in Australia for many decades, during which time it has always operated Kenworth trucks. Recently Halliburton took delivery of 19 Kenworth T650 prime movers. The T650 is a legendary tough bush truck, renowned for its durability in the harshest Australian conditions. As Kenworth’s slogan says “Australian Made, World’s Best”. Halliburton’s new Kenworth’s are now all based in remote outback South Australia and Queensland – servicing the rapidly expanding natural gas industry in the Cooper and Eromanga basins.
kENwORTH DAF ADElAIDE
Daf PoWErS onAt the start of 2014, DAF Australia set us an aggressive target for new truck sales for the calendar year. Justin Faull, our DAF Sales Manager, has been doing a great job and achieved his DAF target for new trucks in October, with two months to spare. Well done Justin!
In late October Justin participated in a customer trip to the Netherlands, and visited DAF’s factory in Eindhoven. Justin and his customers were very impressed with the tour. DAF is the 2nd best-selling heavy duty truck in Western Europe, behind Mercedes and is regularly market leader in the competitive UK market.
We recently delivered three DAF CF85 4x2 prime movers to G J Golder Bloodstock Transport. Goldners was established in 1945 and transport champion race horses around Australia. The attached photo shows Charles Jennings from Goldners and Justin Faull during the handover of one of their new DAF trucks.
2014 is fast drawing to a close. We should deliver around 180 new Kenworth and DAF trucks this year, which will be a good result in fairly flat economic conditions. This year has seen many changes within our business – some minor, some major. Probably our most significant development this year was our transition to a dealership that solely represents the Paccar brands – Kenworth and DAF. We are now very much focussed on the business opportunities surrounding these brands – whether it be supplying quality new or used trucks, competitive finance, performing Cummins engine work or supporting our Kenworth and DAF customers via our service and parts operations.
In 2015 we will continue to work hard at delivering the best level of support possible to our Kenworth and DAF customers.
Bill lane General Manager
nEW naME, SaME CoMPanyYou may have seen some newly installed Kenworth and DAF signage on the fascia of our building. Or you may have visited our new website at www.kenworthdafadelaide.com.au. We have adopted a new trading name of “Kenworth DAF Adelaide”. Our new trading name is in line with Kenworth and DAF’s national branding strategy. We have now joined the other re-named dealerships - namely Kenworth DAF Melbourne and Kenworth DAF WA in this transition. Our customers will start to see our invoices and statements with our new trading name upon them, in coming months.
Goldners make a safe bet with three new DAFS
One of Halliburton’s 19 new Kenworth T659s
50 yEarS – PEtEr gilBErtour longstanding customers Peter and lorraine gilbert, of Peter gilbert transport, recently celebrated 50 years in business. Peter is the 3rd generation of his family to be involved in transport, and now has the fourth and fifth generations of the family working alongside him. Peter has previously been inducted in the road transport Hall of fame in alice Springs. He first started running to Darwin in 1974 after Cyclone tracey. this was the start of an association hauling road trains on the adelaide – Darwin run that lasts to this day. fifty years running a transport business on some of the most demanding routes in australia, gives you an indication of the strength of Peter and lorraine’s commitment to their business, their customers and their many employees.
Brad Keller and Jonathan Crawford
the t650 is A legendAry tough Bush truck, renowned for its durABility in the hArshest AustrAliAn conditions
ADELAIDE
What also makes this purchase unique is the history captured on the side of the new Lusty B-Double tippers. Both sides of the A and B trailers have a digital printed timeline of Swan’s super spreading history including the track driven spreader which is being bag fed by hand. The truck has many custom features including factory paint, diesel tanks wrapped in stainless, oversize Vortex air cleaners and chromed alloy wheels which makes the appearance even more impressive.
The combination has had a huge amount of interest including people visiting Cavan especially to get a photo of this impressive looking unit. We are sure with the Kenworth product we'll continue to serve the Swan family well.
Brad Keller and Jonathan Crawford
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A few weeks later it was time for the annual Riverland Field Days. This year they were held over the weekend and attendance was well up. We had a range of Kenworth and DAF trucks on display, as well as an extensive range of parts and accessories for sale. We sold many Engel and Waeco fridges, as well as accessories such as Lightforce driving lights. If you’re ever after a sharp price on such auto accessories, please give our parts department a call.
SWan BrotHErSOn the 27th of October Kenworth DAF Adelaide delivered a striking new T909 Kenworth prime mover to long time customers, Swan Brothers. The T909 joins the ranks alongside a T900 and K104.
Swan Brothers has been operating as a family owned business in Meningie, South Australia since 1955 and will reach 60 years in business next year. The name Swan Brothers has become synonymous in the area for farming and fertiliser contracting over this period.
TCMV TRuCkS
kENwORTH DAF ADElAIDE
SErViCE DEPartMEntWe have appointed a new service manager, Shane McEvoy. Shane will be already well known to many of our customers, due to his many years with Cavpower and his involvement with CAT’s on-highway truck business. Shane brings a wealth of experience to the role and is committed to ensuring that our service department provides the highest level of service to our customers.
Most Kenworth trucks have a Cummins engine, so we are one of Cummins closest business partners. Our service department has many Cummins trained technicians and a full range of Cummins tooling. We stock an extensive range of Cummins parts ranging from filters to complete engines. We are very keen to perform all types of repair or servicing work on Cummins engines, for our customers – whether it be warranty or retail work. We can also undertake Cummins work on any brand of truck or bus.
WHat a SurPriSE!Recently one of our customers Rebecca Fatchen and her partner, Jason Rayner, travelled to the Kenworth factory in Melbourne to take delivery of her new Kenworth T409 SAR. Unbeknownst to Rebecca, Jason had secretly arranged to propose to her at the handover. Red roses were strategically hidden until the last moment. Rebecca and Jason are now officially engaged! Our congratulations to them both.
riVErlanD CuStoMEr nigHt anD fiElD DaySOur Berri parts outlet recently hosted a customer PI night (product information night) at the Renmark Hotel. The event was very well attended, with around 100 customers taking the opportunity to learn about the latest products, as well as have a few cold beers with Alan Marshall and Paul Ryder from CMV Riverland Parts Berri. Eleven different parts suppliers participated in the event including Cummins, Narva, Dana, Waeco and Paccar Parts.
Brothers Craig and Anthony and Craig's son Michael
Surprise engagement!
Our stand at the Riverland Field Days
WattS riVEting CEllas we know business is forever changing. Managing your business ‘risk’ is paramount and recent issues with the assembly of tEXtar lined shoes have impacted on our performance and customer satisfaction. to take control we have now established our own ‘Watts riveting Cell’.
three semi-automatic rivet machines have now replaced the previous ‘out-sourced production’ of this integral part of our business. Being able to deliver high quality finished product within a very short time has been the biggest noticeable improvement.
Managing inventory, customer orders and quality has now been taken to a whole new level and we look forward to the business opportunities which will follow.
Jason anderson
ADELAIDE
customers the opportunity to meet with senior Mack management and raise any questions they may have. This is a program that Mack has been running for many years and is well supported by our customers. Big thanks to Shannon Page, Glen Sutherland, Bradley Carraill, Sam Paterson, Dave Morgan, Dion Connor and Darren Keirl for joining us and also to Daniel Smith for hosting to the trip.
Big DEliVEry for garDEn groVEDaniel Smith our new Mack sales representative, was pleased that his first multiple vehicle order came from Garden Grove Haulage. With increasing business opportunities expected for the transport wing of their business, Director Bradley Carraill gave Daniel the opportunity to quote on the new vehicles required, before placing the order for four Mack Granite Truck and Dog Combinations and one Mack Trident Truck and Quad Dog combination. Garden Grove Haulage and the Carraill family have been valued supporters of the Mack product
ruBBing iS raCingDuring the month of October, SCT Mack and UD held a staff function at a local karting track. The weather was perfect, with over 40 staff arriving, many with helmets and racing shoes which was an indication of some determined competitors. The qualifying laps were followed by a pizza and chicken wing dinner (lap times were much slower after that!),and then on to serious racing for the top ten shoot out final. They say rubbing is racing and if that is the case SCT were doing plenty of racing. Apologies must go to the staff that were continually relocating safety tyres all night. Congratulations to Jordan Blyfield 1st, Jono Wigzell 2nd and Daniel Grose 3rd. Older competitors believed the tare weight had a key impact on the final outcome!
CuStoMEr ViP triPDuring the month of August, South Central Trucks Mack hosted seven customers on a VIP Mack factory tour at the Wacol production facility in Queensland. This is an invaluable experience for customers, allowing them to inspect the high quality production facility and the high degree of Australian manufacturing input that goes into building a Mack truck to suit the Australian climate and conditions. The tour also gave
SOuTH CENTRAl TRuCkS - MACk & uD
for many years, something that is greatly appreciated by South Central Trucks, the CMV Group and Mack Trucks Australia. To show our collective appreciation, all the vehicles were handed over at the same time with Joint Managing Director of the CMV Group, Paul Crawford participating (and helping drive the trucks).
Darryl Smith General Manager.
WElCoMErichard Morris – Welder fabricatorDarrel Vrede – technicianJason arthur – technicianBen Bailey – technicianJames Holyoak – technicianSteve Kemp – Parts interpreter Duane Schranz – new Vehicle Co-ordinator
SPring iS in tHE air at SCt Since the last outlook we have had a number of staff welcome new additions to their family. Congratulations to Mitchel and Karen lancaster on the arrival of Harley,
Julian Spadavechia and Emma Emanuel on the arrival of their daughter Zara and rodney and rebecca Smith on the birth of their son riley Kingsford Steven.
CongratulationSWe would like to acknowledge ritchie Daniell, Cam Swindley, rob trunks and ashley Julian on successfully completing their trade qualifications and also congratulate Mitchel lancaster on winning the "Wild Card award" for Mack national sales. Mitchel won a trip to the World Cup and Cancun, and tells us it was an awesome trip.
finally, a big thank you to all the staff in our service and parts departments for their daily contributions in a demanding industry, especially those that look after our highly efficient 24 hour field service facility and parts call out. Keep up the great work as the feedback from our customers is that they greatly appreciated it.
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SCT Mack / UD Staff at the trophy presentation
Darren Cowan, Shannon Page, Glen Sutherland, Bradley Carraill, Sam Paterson, Daniel Smith, Dave Morgan, Dion Connor, Darren Keirl & Mark Gamble
Paul Crawford congratulates Daniel Smith with Dean Kumnick and Darryl Smith looking on
CuStoMEr DriVE Day To celebrate the release of Volvo’s new model range, the sales team along with a small group of selected customers had the opportunity to drive the latest models at the Anglesea test track in Victoria. All vehicles were trialled towing loaded trailers to prove their capabilities, and the day was a great success with all three customers placing orders for these new trucks.
South Central Trucks also held their own customer drive day utilising the same vehicles donated from Volvo for test driving around Adelaide. Many new and old customers came along for the event and it was a fantastic two days with many new truck quotations requested.
grant rosenthal
Congratulations to the following staff on their graduation from the Supervisor Development Program:
• Darryn Bennett • Chris Woodgate • Sharon McMillan • Paul Cursar • Andrea O’Brien • Mohan Marri.
One of our last FH600 XXL big cabs has been delivered to KR and MA McArdles. Wilbur, Bob and Richard were on hand to take delivery. McArdles are general carriers located at Long Plains and have been long time loyal Volvo customers, with a mixture of FM and FH vehicles.
Richard recently travelled to Sweden to visit the Volvo factory and says it was great to see how it all gets put together from the ground up.
It was great to see members of the Patten family, Greg, Heath and Harvey, from Mogas Group take delivery of their new Volvo FM 500 horsepower. We were lucky enough to have the three generations visit our dealership earlier this year. Harvey tells me his Dad and Pa were on their best behaviour.
The Mogas Group are a privately owned fuel distribution business servicing outback South Australia, Western Australia and the Northern Territory.
Brian Haller General Manager
SOuTH CENTRAl TRuCkS - VOlVO
It gives me great pleasure to announce that South Central Trucks have started the construction on our new dealership, located at 465-469 Grand Junction Road at Wingfield.
The timing couldn’t be better as 2014 will see an all-time record number of Volvo trucks being delivered by South Central Trucks Volvo, with over 150 new Volvo trucks hitting the road.
Built on almost 4.3 hectares, the new dealership will be a state of the art tri branded dealership, housing new and used sales, parts and the latest servicing technology for Mack, UD and Volvo vehicles.
Total staff on the site will be in excess of 135 people, making us one of the largest, dedicated truck dealerships in Australia. Yes, you will finally be able to drop your trailers at our dealership with room to spare! Or if you wish, drive through one of our four fully suspended 26m 300t rated B-Double servicing pits. This dealership will have the latest in VIS brake roller testing, shaker plates and 39 service bays, along with a truck fit out workshop. Combined we will have more than 6,600sqm undercover to work on your new and used vehicles.
We thank you for your patience, and look forward to inviting you to the grand opening in late 2015.
We are also excited to announce the delivery of the biggest FH16 700 horsepower fleet in the world.
Linfox Australia will be take delivery of 40 new FH700 vehicles by late November 2014. These vehicles are to service the Olympic Dam project in northern South Australia. To support the operation South Central Trucks has set up a service facility for Linfox based in Port Augusta which is 320km north west of Adelaide. Vehicles GCM weights will vary from 90t to 137t.
Construction begins on the new South Central Trucks Dealership
Brian Haller, handing over the new vehicle to Greg, Heath and Harvey Patten
Brian Haller, handing over the last FH XXL to Wilbur, Bob and Richard McArdle
Peter Penta standing next to a FM Tipper at the Volvo Customer Drive Day
aftErSalESWelcome to our new staff members in the service department:Scott Kean, Daddy-Boy Momo, floyd robilliard, John Kranidis, gizachew feleke and Kai Waters.
We would like to congratulate Mark Davies and his partner Bree on the birth of their daughter Scarlet. also Sathisha Krishnappa and his wife Meena on the arrival of their son Pajwal.
Congratulations to andrew Sutherland on completing the Certificate 4 in Workplace Health and Safety.
guy Morgan
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PartS DEPartMEntin the parts department, graham Middleton has retired after serving six and a half years with the parts team. We wish graham all the best for the next phase of his life.
We are pleased to announce irvine tyre and Mechanical is now a new sub-dealer at Port Pirie bringing this to a total of 8 sub-dealers.
anthony Mutter
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Owner of the business Brenton Griguol is very happy with his new Hino trucks and recently added another large eight tonne Pantech to complement his smaller car licence vans.
tougH truCKSOn a recent trip to the Northern Territory CMI Hino General Manger, Chris Morrison came across an old 4x4 GT Hino sold new by us and still going strong.
The truck, sold to the Bawinanga Aboriginal Corporation twenty years ago services remote outstations throughout Arnhem Land. It is still going strong up in Maningrida, 500 km’s east of Darwin on roads that would frighten a Landcruiser!
Chris Morrison General Manager
CMI HINO ADElAIDE
lifElinE BroKEn HillRecently CMI Hino had the pleasure of assisting a very worthy charity in Broken Hill.
Jono Crawford from sister company, CMV Truck Sales called into Lifeline whilst up visiting long-time customer and friend of the CMV Group Gary Radford. Gary is well known for his work in the Broken Hill community and is also the patron of Lifeline.
The small truck that Lifeline had been using to collect donations for the charity was due for an upgrade and Jono suggested that a new Hino 300 Series could fit the bill.
With the assistance of the CMV Foundation we were able to assist in the supply of a new and more suitable truck that can continue the excellent work that Lifeline does assisting people struggling with depression.
CutPriCE rEntalSMost people in Adelaide would be well aware of the local and fiercely independent car and truck rental business Cutprice Rentals. The Cutprice fleet is easily recognised by its clever truck branding and over recent years it has added a significant number of new Hino trucks to its fleet.
The Lifeline Hino 300 Series truck
Chris Morrison handing over the latest Hino to Cutprice Rentals owner, Brenton Griguol
That's one tough truck
WElCoME to nEW StaffSince the last edition of CMV outlook CMi Hino have had the chance to add two new members to our truck sales team.
David Cushion has a long career in the transport industry and has both driven for and managed transport and logistics businesses in adelaide for many years. He was previously a customer of ours and has great faith in the Hino product.
Jarrod White is an experienced diesel fitter, having worked in the mining industry with a large range of trucks and earthmoving equipment. He has a terrific empathy for our customers and their needs and brings with him a strong technical expertise.
David and Jarrod have added a new level of experience and depth to the team and have already had great success in assisting our customers in the correct specification and selection of new and used trucks.
Brenton griguol [cutPrice rentAls] is very hAPPy with his new hino truck
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CMI HINO MElbOuRNE
The order for seven trucks included four Hino GH cab chassis plus one each of the Hino FD, FE and FM cab chassis. The trucks were fitted with a variety of body styles, all manufactured by Bucher Municipal here in Melbourne.
These trucks join a significant fleet already operating for Toxfree in Launceston Tasmania. Our thanks go to Tony Burrows, Clint Hartley, Mark Perkins and everyone at Toxfree for the opportunity to once again partner with their business and Bucher Municipal to get this new equipment on the road and working.
nEW looK offiCE arEaThe team at CMI Hino Melbourne have happily settled into their new offices, following renovations to improve the environment for both staff and customers. Sales staff now have a dedicated Hino sales area where customers can drop in and enjoy a coffee in our new café area.
The work carried out included repainting the whole building and replacing all of the carpet. While this could have been potentially very disruptive to staff and customers, the whole team at Laverton worked together to get this work done with almost no disruption in business hours. Well done to everyone involved!
DEan HanSon JoinS tHE tEaM!The sales team at CMI Hino Melbourne are pleased to welcome Dean Hanson to the group. Dean joins the team after moving his family from Perth across to Melbourne and is a great addition to the sales team lead by Sales Manager, Leo Morabito.
Dean is no stranger to the Hino brand or indeed Hino’s parent company Toyota, having previously sold Hino trucks to many satisfied customers in his home town of Perth and also having considerable experience selling Toyota cars. We wish Dean a very warm welcome to the CMI Hino family and know he will offer great service to our many valued clients.
toXfrEE EXPanDS tHE Hino flEEtToxfree are a leading Australian waste management organisation. Founded in the mining areas of Western Australia just fourteen years ago, Toxfree has since grown into a national company providing innovative waste solutions to a broad range of customers across Australia.
CMI Hino has a long and proud history of partnering with Toxfree to provide them with the equipment required to service a diverse range of applications and customers. Sales Manager, Leo Morabito was recently very proud to deliver a number of new Hino vehicles into Toxfree’s Tasmanian operations based in Launceston.
Welcome Dean Hanson
Toxfree HINO GH side loaders
Dean and Adam at work in the new Hino sales area
TCMV TRuCkS
Mark Dempsey Branch Manager
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CMV TRuCk & buS lAVERTON – VOlVO
25 yEarS of SErViCE CElEBratEDA quarter of a century is a long time. These days it’s rare for anyone to give that length of service to only one employer. At CMV Truck & Bus Laverton, we are very privileged to have three such dedicated and loyal employees in our parts department who all recently reached the incredible milestone of 25 years dedicated service.
Bones Nardella, Vince Magnano and John Athanasiadis all recently achieved 25 years’ service to CMV. The trio joined CMV at what was the founding of CMV Truck & Bus, marked by the takeover of the then Volvo dealership in Campbellfield by CMV back in 1989. All three have been instrumental in the growth achieved by CMV Truck & Bus since that time. Their 25th anniversary gave us a great opportunity to celebrate their collective 75 years of service and thank each of them for their efforts over the past 25 years.
BuS tEaM groWS!Our Volvo Bus team has received a significant boost following a restructure and the appointment of a new sales manager. After almost sixteen years as Volvo Bus Sales Manager, John Louder has been promoted to the role of Volvo bus branch manager, responsible for all aspects of bus operations at Laverton including our specialised bus service centre.
The position of bus sales manager vacated by John will be filled by Darren Cottle. Darren comes to the role with many years of experience both working at CMV in a variety of roles and in particular a significant amount of experience in Victoria’s bus industry. Well known to most if not all bus operators around Victoria, I am sure Darren will be warmly welcomed into his new role. On behalf of everyone at Laverton Volvo we congratulate both Darren and John on their new appointments and look forward to even greater success from our bus department.
John Louder (left) & Darren Cottle, The Volvo Bus Team
Cutting the ribbon at the arrival of Goornong Bus Service’s new bus
From left, John Athanasiadis, Vince Magnano & Bones Nardella celebrate 25 years of service
goornong BuS SErViCEGoornong Bus Service is owned and operated by Jason and Christine Carty. They are farmers from Goornong and along with raising their three boys Nathan, Theo and Jarome, they operate a single school bus contract.
When the time came for a new bus we introduced them to the B7R / Marcopolo, and after a closer inspection and test drive, Jason and Christine decided that was the bus of their choice. A new colour scheme and the addition of a custom built alloy bullbar together with some other options produced an eye catching school charter coach.
Delivery day was special for their family and also for Salesman, Darren Cottle. As he entered the farm driveway he was greeted by their children who had kindly made a ceremonial ribbon from hay band, mounted between the gate posts and officially cut the ribbon to allow the bus to drive through. The boys were extremely excited to see their new bus.
Mark Dempsey Branch Manager
As he [dArren cottle ]entered the fArm drivewAy he wAs greeted By their children who hAd kindly mAde A ceremoniAl riBBon from hAy BAnd
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TCMV TRuCk & buS
Di Carlo CiVil ConStruCtionPaul Seager and Alan Craig have also been very busy on the UD sales front resulting in Di Carlo Civil Construction taking delivery of their first UD Quon GW420.
The chassis has been fitted with a specialist body by Ditch Witch, to be used in the drainage division of their business. After the first few weeks, Mr Robert Di Carlo told us that his staff were very impressed with the power of the 420HP engine and similarly with the vehicles automated manual transmission. The UD Escot 5 AMT has only two pedals and any member of his staff can drive the vehicle. Prior to this, only one member of staff could drive a constant mesh gearbox.
Mr. Di Carlo also remarked that he was impressed with the vehicle delivery and service support received from CMV Truck & Bus Laverton UD, and has indicated that he intends to purchase more UD Trucks for his business in the near future.
Paul SCHulZ’S rEtirEMEntWe are sad to announce that Paul Schulz, our long term Mack sales team member has decided to retire from the industry. Paul has enjoyed 40 plus
CMV TRuCk & buS lAVERTON – MACk/uD
Di Carlo Civil Construction’s UD Quon in operation
years of involvement in this industry and has been a Bulldog-Mack celebrity sales person for the majority of his working life. During his career Paul achieved numerous sales awards, by selling the Mack brand and providing outstanding customer service. Now that Paul has officially retired from the Bulldog Club, many of his colleagues in the sales team may have it a little easier!
Over the years, his dedication to his customers, the Mack Brand and to his employer has been of the highest standard. Paul will be missed by all and we wish him well in retirement.
Bram van der Schaar Branch Manager
WElCoME to our nEW tEaM MEMBErS• anna Beddoe – Sales admin assistant• Michelle Warren – Parts interpreter• Jack Mcinerney – 3rd year technician• Ben Burns – Day Shift technician• andrew Davidson – Parts interpreter• Darren aitken – Mack truck Sales
Consultant• Jessica Brooke – Service advisor• John Meginess – Service advisor• Ben McKinney – 1st year apprentice
DEalErSHiP nEWSOur parts team, led ably by Steve Doneski and assisted by Neil Hawkett, and our service team, led by long term Mack specialist, Rex Moretti and Justin Pyers, are committed to provide our customers with the utmost satisfaction every time they visit our business.
On behalf of our parts and service team, we thank you for your continued support of the Mack and UD brands and CMV Truck & Bus Laverton!
BroaDBEnt grainOur Mack Sales Manager, Rob Cavka, was recently successful in securing a new business account, Broadbent Grain. The business is owned and operated by the Broadbent family of Beaufort, Victoria. Brothers, Michael and Steve Broadbent, manage the business from their bulk storage facility in Beaufort and they also have a container packing facility located in Toowoomba, Queensland.
Broadbent Grain recently took delivery of two Mack Super-Liners fitted with MP10 685 HP engines for both B-double and AB triple applications. Shane Noble manages the Toowoomba operation for the business and comments that “They (the drivers) are very happy with the ride, comfort and horsepower of the units in operation. Fuel consumption has exceeded expectations”.
We look forward to building a strong long-term relationship between Broadbent Grain, the Mack brand and CMV Truck & Bus Laverton Mack.
Broadbent Grains Mack Superliner Paul Schulzs retirement
PAul seAger And AlAn crAig hAve Also Been very Busy on the ud sAles front
CongratulationS to tHE folloWing Staff in tHEir nEW PoSitionS• ross greig – Sales operations/used truck
Sales Manager• troy Calleja – Day Shift foreman• Christian green – afternoon/night Shift
leading Hand• John Partridge – afternoon/night Shift
foreman
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CMV TRuCk AND buS ClAyTON
DriVErS fuEl CHallEngEThrough small changes in behaviour, truck drivers can make a big difference to fuel consumption and save significant money for their haulage company. This was demonstrated by Grant Morice of Fonterra, who successfully won both the Australian title of most fuel efficient driver, followed by the Asia Pacific title. He then competed with 22 other drivers from around the globe for the title of “The World’s Most Fuel Efficient Driver”. Grant normally drives a Volvo FM, doing “on-farm” milk collection work in North Western Tasmania. Christian Scheiflinger from Austria, thanks to well-planned driving, took home 1st place in the world finals in The Drivers’ Fuel Challenge 2014, which were held in Gothenburg Sweden in September.
"All the 23 finalists possess a great skill. You have to adapt to traffic and know how to use the enormous power of a fully loaded truck in motion. A knowledgeable driver knows how he or she should use the truck's weight advantageously," says Andrew Low, Driver Development Manager at Volvo Trucks and responsible for The Drivers' Fuel Challenge competition track.
For an average-sized haulage firm, fuel accounts for just over one-third of operational costs. Volvo Trucks' own figures show that a fuel-efficient driver can save up to ten per cent in reduced fuel consumption, which in the long run means big savings for a trucking company. The Drivers’ Fuel Challenge is one of many ways Volvo Trucks looks to put the spotlight on just how much difference the driver (and truck) can actually make.
Grant Morice at the Driver Fuel Challenge
"It's about creating an awareness of how much difference each individual driver can actually make. The Drivers' Fuel Challenge is one way for us to contribute to this. Fuel-efficient driving is something that all drivers can learn, but it takes time and hard work every day," says Vesna Jovic, Project Manager for the Drivers' Fuel Challenge at Volvo Trucks.
fuEl-EffiCiEnt DriVing in tHrEE StEPS.1. adapt to trafficIn fuel-efficient driving, the driver needs to learn to read and adapt to the traffic situation. One must drive as smoothly and evenly as possible - all the time.
2. Stay aheadThe driver must always be prepared for unexpected events - the car in front can brake or a bike can emerge from around the next corner. A fuel-efficient driver is a driver who is attentive and who constantly stays one step ahead of other traffic users.
3. get to know your truckTo get the maximum out of a truck you have to know it and all its functions as well as possible. Good knowledge of how your truck works and about what kind of driving is required in different situations is a huge step towards reducing fuel consumption.
rohan Cook Branch Manager
through smAll chAnges in BehAviour, truck drivers cAn mAke A Big difference to fuel consumPtion And sAve significAnt money for their hAulAge comPAny.
FCMV AUTOMOTIVE
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CMV TRuCk AND buS DANDENONG
CMV TRuCk & buS
intErnational afl footy CoMES to MontroSEAs proud partner sponsors of the Montrose Football Club, our UD sales team were fortunate enough to attend the AFL International Series match between New Zealand and the USA. The Kiwis performed their inspiring Haka which was a great spectacle. The USA stood their ground and both teams played with a lot of feeling.
Congratulations to Tony and the team at Montrose for another successful event and well done for finishing fourth in their rookie year of first division, a great result!
anthony russell Branch Manager
SErViCE aCHiEVEMEntSCongratulations to Chris Besim and Blayde Deeker who have both started their 2nd year as qualified diesel technicians. It's a proud feeling to watch staff grow over the three years it takes to become qualified, but as all good technicians know you never stop learning and I’m pleased to see both young men succeed. Chris has taken up the opportunity to enrol in Volvo’s key technician program while Blayde is now working in our afternoon shift team. I look forward to watching our two new apprentices Luke and Sam develop into excellent technicians.
International AFL Footy comes to Montrose
Blayde Deeker, Adrian Harre, Chris Besim
Vic Mix Metroliner
Auslift Crane & Access Hire Tilt Tray
T
congrAtulAtions to tony And the teAm At montrose for Another successful event And well done for finishing fourth in their rookie yeAr of first division, A greAt resul
ian rimmerMark Brennan
uD truCKSUD sales have had great support from DGL and Border Express with both companies placing multiple fleet orders recently. Auslift Crane and Access Hire, a privately owned company with over 30 years experience in the industry, also recently took delivery of their new Condor PK17 280 Tilt and Slide. Owner Charlie Surace who took time to drive the truck before handing it over to his company driver could not be happier. The tilt tray provides the ability to float a large range of their boom lifts and scissor lifts, extending their customer service and enhancing the image of the business.
During the month of November the UD sales team travelled to Japan, taking along two of our customers to compete in a driver challenge and factory tour.
MaCK truCKSDandenong Mack sales have been growing brilliantly over the past few months. We have delivered a range of new Mack models to some major fleets in the area, including four new Trident tippers to Dandy Pre Mix, a couple of great looking Metroliner Agi’s to Vic Mix as well as ongoing support to the Burdett Group, Peter Stoitse Transport and Doolans Heavy Haulage.
Thanks to Mack Truck’s national fleet department, we also delivered a mix of Granite and Trident models to the Hanson company.
Anthony Russell recently hosted a group of VIP customers at the Mack production facility in Brisbane for a factory tour and meetings with Mack senior management. Everyone had a great time, and once again enjoyed Mack’s VIP hospitality.
adrian Harre
Vic Mix Metroliner
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CMV TRuCk & buS – AlbuRy
PartS Staff introDuCtionA big welcome to Robert (Rob) Howe who has joined us in our busy parts department. Rob has previous experience as a heavy diesel mechanic serving with the Australian Defence Force before deciding on a career in parts. He has been a parts interpreter for the past two years within the automotive industry. Enjoying a smooth transition, Rob has been a great fit for the team.
largESt SinglE orDEr!CMV Truck & Bus Albury/Wodonga competed an on-time delivery of twenty seven Volvo FM 450 prime movers for Ron Finemore Transport (RFT) which were each painted in the Woolworths livery. These trucks will be based at the Logic Centre Barnawartha, 15kms south of our dealership, and will go to work transporting fast moving consumer goods between the Barnawartha distribution centre and Canberra on a daily basis. RFT are one of the largest high profile transport companies based on the VIC/NSW border and now operate over eighty Volvo prime movers in their fleet.
VolVo DriVE DayWhile it looked like a Swedish winter’s day at our dealership, the unseasonal weather didn’t stop our customers turning out to test drive our new Volvo truck range complete with fully loaded trailers. From the smallest FE, right through to the ‘king of the road’, the mighty FH700; our customers had plenty of choices to road-test over two days. Rain, hail and cold winds were offset by hot food, warm jackets, gas heaters, great trucks and outstanding hospitality. The Volvo Drive Day attracted over fifty customers and guests, and was supported by VGA driver trainers from Brisbane. It was a real pleasure to be able to show off our new range of Volvo trucks and has generated plenty of interest.
Welcome Rob!
The latest additions to the Ron Finemore Transport fleet
The terrible weather did little to dampen our drive day
Matthew Kelly
SErViCE Staff introDuCtionOur service department achieved record labour sales during the first quarter this year, with CMV Truck & Bus Albury/Wodonga managing to build on that success month after month, smashing record after record. In order to service this huge growth we have added three employees to the business. Marko Kmecko (transferred from CMV TB Laverton), Sony Johnson (transferred from SCT Adelaide) and Mark Griffin (apprentice) have all joined our team. I would like to take this opportunity to welcome them all to a very busy and dedicated workshop.
At the CMV Group 80th Anniversary Dinner held in Melbourne earlier this year, Corey Power was awarded Apprentice Of The Year and Tom Neeves Employee Of The Year. We have also seen Bryn Rogers graduate from his fast tracked apprenticeship scheme and undertake a senior onsite servicing role based at Kiewa supporting the Murray Goulburn fleet. Matthew Kelly, Nathan Kersten and Lucy Robbins also managed to compete in the Commercial Club Classic 11km fun run.
Karl relph Branch Manager
the volvo drive dAy AttrActed over fifty customers And guests, And wAs suPPorted By vgA driver trAiners from BrisBAne.
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more helpful throughout the visit. Highlights for Rob and Graeme were driving the new Volvo truck range at the test track and touring the factory in the FH 700 tour train.
As the owners of the largest quarry in the Gippsland area, the Matthews brothers have relied on Volvo Trucks and Volvo construction equipment for over 30 years to support their operational needs.
Wayne van den Dolder Branch Manager
growth in their family business which has taken the fleet from an original two Volvo trucks to a current total of five, with sub-contractors Hines Transport also using Volvo trucks to haul refrigerated trailers between Bairnsdale and Melbourne daily.
Kim has continued to operate a Volvo fleet due to its proven reliability, driver safety systems and fuel economy, with total aftersales backing by the CMV Truck & Bus dealer network. We look forward to continuing our relationship with Rob, Marie and Kim from Lanteri Haulage and supporting their fleet of Volvo trucks.
CuStoMEr triP to SWEDEn for MattHEWS QuarriESOn a recent well-earned vacation to Europe, brothers Robert and Graeme Matthews and their respective partners, detoured to meet Paul Cass and wife Estela, and visit the Volvo Group Tuve plant and surrounding areas of Gothenburg, Sweden. Paul reports that they all had a great time touring the Volvo Group facilities and that the staff from Volvo Trucks could not have been
WElCoMEThis edition of Outlook is my first formal introduction to the CMV Group as the Branch Manager for CMV Truck & Bus Gippsland. I would like to take this opportunity to thank all our Mack, UD and Volvo customers, staff and contractors for the warm welcome and smooth transition into the business. I look forward to building on the solid reputation of the dealership and continue providing quality customer service in all areas of the business.
I’d also like to extend a warm welcome to our newest staff member Robert Smith. Robert comes with considerable experience in the commercial vehicle service industry and joins us in the key position of Service Manager. l would like to wish Robert a bright and prosperous future at CMV Gippsland and within the Group.
lantEri HaulagE DEliVEryLanteri Haulage of Bairnsdale, located in East Gippsland, have recently taken delivery of a new Volvo FH 540 prime mover to complement their growing fleet of Volvo trucks.
Rob, Marie and son, Kim McDonald, have been the owners/operators of Lanteri Haulage for over eight years now and have witnessed substantial
CMV TRuCk & buS – GIPPSlAND
CMV TRuCk & buS
Introducing Wayne van den Dolder and Robert Smith
Sweden Customer Trip 2014
Lanteri Haulage delivery
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ACMV TRuCk & buS CONTRACTS
Murray goulBurnMurray Goulburn has recently introduced two new high productivity combinations to its fleet of farm milk collection vehicles, one at 20m and one at 26m overall length. Both vehicle types are delivering large capacity increases, and in turn operational efficiencies. These vehicles are fitted with the latest in safety systems not only on the Volvo prime mover, but also on the trailers. CMV Contracts provide full maintenance services to the whole Murray Goulburn fleet which includes the prime movers, which are now predominately Volvo FM’s, and also the tanker trailer fleet including the complex milk pumping and flow meter systems that are fitted. The CMV Contracts team are operating out of seven different locations throughout Victoria, providing around the clock support to Murray Goulburn, 365 days a year.
WoolWortHS BriSBanERecently, Woolworths took delivery of three new Volvo FM 330 8X4 rigid trucks at their Brisbane operation increasing their fleet to sixteen. The Volvos have been well received and will be a
The CMV Rochester team
Fonterra Volvo FM with 20m Tieman tanker
Jesse Wilson & Paul Kelly
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good support to the operation. The team at CMV Contracts Brisbane are looking forward to learning about the new product under the guidance of Jesse Wilson. This operation is responsible for the maintenance of the Woolworths Queensland transport fleet which also consists of over 130 semi-trailers. Congratulations to Jesse on accepting the position of site supervisor for CMV Contracts Brisbane. Jesse has been a technician with CMV Contracts Brisbane for the past two years and is looking forward to the future that lies ahead.
fontErraFonterra Cobden received a new Tieman 20m B-double bulk milk collection tanker in mid-August this year which is coupled to a new Volvo FM500 prime mover. The stainless steel tankers have introduced the first internationally approved and certified hydraulic drive centrifugal milk pump designed to improve hygiene. The inducer impeller and liquid ring prime pump delivers more consistent flow rates between truck and vat, is quieter and eliminates the need for the truck to go through the CIP cleaning system process which saves on fuel costs. Tieman’s have also developed a new patent pending food grade vent disc, machined hose stoppers along with lightweight aluminium side under-run extrusions to improve safety for other motorists. This new vehicle/trailer combination will operate at weights of up to 60 tonne when fully loaded with milk. The new features on the prime mover and trailers not only add to the operational efficiency for Fonterra, but also will make the maintenance task for our CMV Contracts team more efficient as well.
Jeff tyzack Contracts Manager
MERCEDES bENz ADElAIDE
CMV AuTOMOTIVE
CongratulationS rEnEE anD riCHarD MoliKSales Executive Richard Molik and wife Renee welcomed their first baby, Anders Stefan Molik into the world on the 11th of September at 2.42pm weighing 2.84 kilos. Congratulations to the happy family, we are looking forward to a visit soon.
tHE all nEW C-ClaSS launCHMercedes-Benz Adelaide celebrated the arrival of the all-new C-Class on Thursday the 21st of August at our Sir Donald Bradman Drive showroom. It was a successful night with Moet & Chandon supplying the drinks whilst our guests enjoyed amazing food and the beautiful new Mercedes-Benz C-Class. Funds were raised to aid St Vincent de Paul, with those donating going into the draw to win tickets to either Mercedes-Benz Fashion Week or the Australian Open Masters. We were overwhelmed by the generosity of our guests, raising enough money to cover the cost of all meals for the Vincentian Centre for 6 weeks or provide 700 meals for South Australia's homeless via St Vincent de Paul Fred's Van services. Thank you for supporting this very worthy cause.
tHE QuEEn ViCtoria SPring faSHion ParaDEMercedes-Benz Adelaide was delighted to be involved in the Queen Victoria Auxiliary ‘Night of Spring Racing Fashion’, held in the showroom, on September 24th. More than $15,000 was raised which will go directly towards supporting the women’s and babies’ division of the Women’s and Children’s Hospital. Over 400 guests were able to enjoy the latest spring fashion by Adelaide designers Paolo Sebastian, Carla Zampatti, Bianca Spender, Perri Cutten and many more.
Michael Crawford, Brian Rippon, Shane Herdegen, Eric Scheucher and David Upton (Eric Carbone absent)
Champagne and Oyster Bar at the C-Class Launch
The all new C-Class
Adorable little Anders Stefan Molik
Mercedes-Benz Adelaide
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WElCoMing our nEW tEaM MEMBErSWe would like to welcome several new additions to the team. We welcome Michael Swift our retail sales manager, Rebecca Amos to our finance department, Patrick Annicchiarico and Daniel Scott who have joined us as a sales executives and Peter O’Riley as our pre-owned vehicle manager. Emmanuel Del Re from our service department has also now joined the sales team.
CourSE graDuatESThe dealership would like to acknowledge Eric Carbone, Eric Scheucher and Shane Herdegen on completing their Leadership Development Program through the CMV Group. This well regarded course assists staff who have been identified to have leadership qualities develop their skills further. Also studying courses recently were Sean Nolan who completed a Certificate 4 in Frontline Management, and Gary Antoniou and Paul Sharman who both completed the Certificate 3 in Automotive Sales. Congratulations to all of these staff.
David upton General Manager
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nEW looK yariS noW aVailaBlE!The new-look Yaris has arrived at CMI Toyota and from the number of orders we’ve already taken, this exciting compact vehicle is now more popular than ever! The new look Yaris delivers bold new styling and is now exclusively a five door model. The exterior is far more assertive than the previous design, while the interior features improved levels of quality finish. Technology features have been enhanced across the range, with all grades now fitted with a reversing camera, cruise control, newly designed 15-inch wheels and a 6.1-inch display audio screen that provides touch, drag and flick operations familiar to users of smartphones or tablets.
Revised grade variants see the new look Yaris Ascent powered by a 1.3L engine, while the mid-range SX and range topping ZR are powered by a 1.5L engine. Safety has not been overlooked with all grades featuring 7 SRS airbags.
such his chances of representing Australia at an international level were quickly diminishing. He needed to look to another avenue, outside of sport, and it was a chance meeting with a friend that would see him put together a team of four who would ultimately go on to represent Australia at the World Sudoku Championship in India! Mick’s tale of the events leading up to, and including the competition itself was absolutely hilarious and kept everyone laughing throughout his entire presentation.
It would be remiss of me not to thank all our loyal customers who attended on the day and we very much look forward to seeing you all again next year.
2014 has been another successful year for CMI Toyota. I would like to thank all our staff across all departments for their invaluable contribution throughout the year. Toyota has remained the number one manufacturer in the Australian market place, and I am pleased to report that CMI Toyota is also number one in our PMA (prime market area). In fact at the time of writing this report, our year to date market share is in excess of 22% which is a standout result in such a highly competitive marketplace.
Both CMI Toyota and Toyota Australia always strive to deliver an outstanding customer experience and I know 2015 will see us work together to ensure our clients enjoy every aspect of owning a Toyota!
To all our customers, suppliers, staff, families and friends, I wish you all a very merry Christmas and a fantastic 2015.
2014 annual flEEt funCtionDuring October we hosted our annual CMI Toyota fleet function, an event by which we take the opportunity to network with, and thank our loyal fleet clients for their ongoing support of our brand. This year’s function was held at a brand new bar called Pirie Street & Co. Social Club and after last year’s positive feedback, it was once again held as an informal stand up, ‘sun downer’ afternoon with drinks and canapés. The new stand up format ensures everyone who attends has an opportunity to not only catch up with their respective CMI Account Manager, but also meet other clients.
This year, guests were entertained by the very humorous Mick Colliss who shared with us his story of desire to one day “play for Australia”. Mick spoke of his younger years when his sporting prowess and ability (or inability, to be frank!) proved totally unsuccessful and as
CMI TOyOTA
Guests enjoying the 2014 CMI Fleet Function at Pirie & Co. Social Club
i wish you All A very merry christmAs And A fAntAstic 2015
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With a 3 year / 100,000km factory warranty, and capped price servicing for 3 years (60,000km) the new look Yaris represents remarkable value. Speak to one of our friendly sales consultants today if you’d like any more information.
PounDing tHE PaVEMEnt for City-BayCMI Toyota were once again proud to sponsor the Sunday Mail City-Bay Fun Run. This year represents our 5th year of ongoing partnership and we are proud to be associated with this iconic South Australian event. Several of the previously held events have featured some
‘questionable weather conditions’ but this year was absolutely perfect allowing more than 36,000 entrants, including the CMI Toyota team to enjoy more favourable running conditions.
In usual City-Bay fashion the fun run event featured three distance options; the three, six or twelve kilometre route, with many of the CMI Toyota team opting to attempt the full twelve kilometres, starting from King William Street in the City.
CMI TOyOTA
CMV AuTOMOTIVE
AThe CMI Toyota team, comprised of CMI Toyota employees plus some employees from various other South Australian, CMV Group businesses enjoyed a post run BBQ and refreshments at the CMI marquee setup on Colley Reserve, Glenelg. There was a host of entertainment throughout the afternoon on the main stage which kept everyone well amused.
CMI Toyota generously donates a Toyota Yaris which City-Bay organisers use as an online early entry prize. This year, the Yaris was won by a gentleman who registered his participation on the very last day of the competition. Talk about timing!
Rob, Anna, Laura and Erin forming part of the CMI City-Bay team
Students from Adelaide Secondary School of English planting trees
national trEE DayNational Tree Day is a Toyota Australia sponsorship initiative which CMI Toyota has been involved with and executing at a local level for more than ten years. It is one of our favourite community events and this year our West Terrace branch joined forces with the Adelaide Secondary School of English to assist with some of their tree planting needs.
The students at the school recognised the need to increase the number of trees across the back of the oval, which in years to come will provide much needed shade for students. Of course, CMI Toyota’s national tree day wouldn’t be complete without a BBQ lunch and ice cold drinks and it was our pleasure to provide the students with lunch on the oval after their tree planting efforts.
adam McCallum Branch Manager
cmi toyotA’s nAtionAl tree dAy wouldn’t Be comPlete without A BBQ lunch
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CMI SOuTHSIDE
Since the last edition of Outlook magazine there have been many exciting milestones and achievements at our Southside dealership including awards won, graduations, retirements and new staff appointments with each one building on the feeling of enthusiasm and friendship we strive for in our business.
Business is never without a challenge, but I’m pleased to say the last few months have been very good and I would like to thank our staff and loyal customers for continuing to make our Christies Beach dealership a success. The dealership continues to support many local clubs in the area and we enjoy being part of this wonderful community.
I’d like to thank all our staff and customers on a great 2014 and wish everyone the very best for the New Year.
toyota national SKillS ContEStCongratulations to Chris Newman, one of our technicians who recently won the Toyota regional skills final held locally here in South Australia. Since then he has competed in the Toyota National Skills contest in Sydney.
This is an outstanding achievement, with Chris having now earned the chance to win a trip to Japan.
lEaDing tHE Way at CMi SoutHSiDEBen Willoughby, Nathan Kadow and Aaron Tartoosie recently completed the nationally recognised CMV leadership course. Aaron and Ben are currently assistant managers waiting for an opportunity to one day lead teams of their own, while Nathan is our workshop controller who oversees 17 technicians. I have no doubt
this training will help them continue to develop in leadership roles for CMI Toyota.
Troy Emin our parts manager has also this year completed the Certificate 4 in Workplace Health and Safety. I know the knowledge gained will help Troy become a stronger leader at Southside as we continue to develop the culture of ‘safety first’ within our workplace.
rEtirEMEntS anD MatErnity lEaVEWe have seen two retirements here at Southside in the last few months. On 12th August Les Nash retired after 32 years with CMI Toyota. He is now enjoying helping his daughter and her family on their new farm in the Adelaide Hills. Also on 12th September Dennis Bartlet retired after many years with CMI Southside. Dennis and his wife Kathy have retired to the country and are enjoying life in the Clare Valley. We’re quite sure they will be enjoying a few glasses of Clare’s finest export.
Also leaving us for the short term is new vehicle salesperson, Leigh Taylor. Leigh has taken 12 months maternity leave to have her baby and we wish her all the best.
WElCoME to tHE tEaM!Some new staff recently joined our dealership, and like a good sports team we have been able to recruit a mix of youth and experience! We welcome both Mercedes Bridgewater and Matt Borlace who join us as sales trainees, and if enthusiasm counts for anything, I am confident they will have a long and prosperous career with us. Peter True and Grant O’Toole also joined our new vehicle team with Peter in sales and Grant looking after finance and insurance. Both come to us with a wealth of experience and have made a positive start to their CMI careers.
We also welcome Ashleigh Elliott to the Southside service team. Ashleigh joins us as our afternoon receptionist and with no previous experience in the motor industry is quickly learning the ropes. Her positive and respectful manner plus her enthusiasm to learn will no doubt enable her to surpass the customer service standards that are expected from within our Southside service department.
Last but not least Chris Holmes commenced with us as a casual yard hand but within 3 months convinced us to take him on full time and he’s now very much part of our team.
SuCCESS at SuZuKiWe have also made a change at Suzuki with our used car manager, Brook West taking on the challenge of new vehicle sales manager. The Suzuki brand is experiencing rapid growth and is thriving in the southern area, having one of the largest market shares in the country. I was lucky enough to travel to Melbourne recently for the Suzuki annual awards night and am pleased to announce Southside Suzuki was awarded the National Dealer Excellence Award for 2014.
Jason McKenzie Branch Manager
Sales Trainees Mercedes Bridgewater and Matt Borlace
Jason McKenzie (L) accepts the 2014 Suzuki National Dealer Award for Excellence from Suzuki Australia Managing Director Mac Kato
In October 2014, CMI Toyota Portside celebrated 8 years in business, and there are 9 original staff members who have been with the business since CMI took over in 2006. They are Adrian Dick, Mathew Cairns, Steve Thomson, Pino Silvestri, Anita Braica-Michael, Diana Brooks, Michael Pavlovic, Nhan Nguyen and Richard Facoory. The business has grown rapidly over the past 8 years and we stock more cars now than ever before, yet it seems like only yesterday that we used to be able to park our own cars in front of the showroom. Gone are those days. I must give a HUGE thankyou to the team of ‘originals’ and of course to everyone that has joined us along the journey as you have all, in your own way, contributed to making CMI Portside the successful business is it today.
Our current vehicle display at West Lakes Shopping Centre is giving our product great exposure to the masses who visit the centre regularly. This static display is an extension of our traditional practice of proudly taking cars out to the public and it always proves successful, providing our sales staff with opportunities for incremental sales.
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CMI PORTSIDE
One of our favourite events each year is National School Tree Day. This year we supported Kilkenny Primary School with their tree planting initiative. Kilkenny Primary is a great example of how a school can provide an educational environment and the resources needed to nurture and look after our environment for future generations and we were only too happy to assist by donating trees and shrubs to the cause.
Our Adelaide Crows member BBQ night is always very popular. This year we had Patrick Dangerfield and Jared Petrenko come to the dealership where they willingly answered what can only be described as some ‘curly questions’ from the many supporters who turned up on the night. It was terrific to see our showroom full of people, even if they weren’t there to see our cars!
Congratulations to Daniel Banks who was awarded CMI Portside’s Employee Of The Year recently at our annual staff dinner. Daniel is our stock controller and he works very hard to find us the cars we need to deliver in order to service our ever growing customer base. It is not uncommon to hear the following statement uttered around the dealership, “No problems! We’ll get the car you want…We have Daniel”.
CMV AuTOMOTIVE
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The CMI Portside ‘Originals’ (absent: Nhan Nguyen)
The brand new ‘vivid yellow’ Yaris on display at West Lakes Shopping Centre
Fans at the Crows BBQ lining up for autographs
I would like to welcome two new members to Regan’s service department; Jason Gooley and Joe Laakmann, and at the same time also acknowledge Con Michael’s move across to our pre-delivery team. We have no doubt each of them will further strengthen their respective teams.
Special congratulations must go to Richard Facoory and his wife Emma who recently welcomed the safe arrive of their baby, Levi.
Best wishes also go to Adrian Dick who married Shae on the 18th of October at Victor Harbor.
Our parts department led by Simon Carson achieved many milestones throughout the year. The parts team operate in what is a very competitive and demanding environment, however even on very busy days the guys in parts always have a smile on their faces. They can sometimes find the most unusual things to laugh about, but it’s all part of keeping it a fun place to work while delivering outstanding service to their customers.
Steve thomson Branch Manager
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advertising campaign designed to create hype and desire, and as a result many customers have already placed orders for this cutting edge model which boasts Lexus L-finesse design, a host of advanced safety features and a sports luxury interior.
The NX will be available as either a turbo petrol (NX200t, set for released in early 2015) or hybrid (NX300h, available now) variant, with both models set to change the landscape of the compact SUV market. The signature spindle grill is bold and contemporary and very much represents the direction Lexus is headed with their future model line up.
CaMEron HEfforD WinS national SKillS CoMPEtition Congratulations to master technician, Cameron Hefford who earned first place in the recently held National Skills Competition. Against strong opposition, Cameron scored 100% in the final which is testament to his technical and diagnostic skills, which have been finely honed over many years of meritorious service with Lexus of Adelaide.
CongratulationS ElySE!Sales co-ordinator, Elyse Szajer recently celebrated her first anniversary of employment at
lExuS OF ADElAIDE
The All-New Lexus NX300h
KatE CEBErano – liVE anD intiMatEIt was with great pleasure that we recently had the opportunity to host 110 clients at the beautiful Windy Point Restaurant for dinner and an evening of entertainment by Australian pop icon, Kate Ceberano.
Leveraging our partnership with the Adelaide Cabaret Festival, the evening was dubbed ‘live and intimate’ as Kate Ceberano not only sang various medleys of her most famous hits including “Pash” but also joined guests for dinner overlooking the city lights of Adelaide.
Kate, who executed her final year of a 3 year tenure as Creative Director of the Adelaide Cabaret Festival joined Lexus Australia CEO, Sean Hanley on stage for a very honest Q&A session before mingling with guests as a wrap up to the evening. The dinner truly was a ‘money can’t buy experience’ and exemplifies that the experience of owning a Lexus extends well beyond driving out of the dealership.
all-nEW nX HaS arriVED!The much anticipated, all-new Lexus NX300h hybrid driven compact SUV has arrived at Lexus of Adelaide. Lexus Australia have been teasing the marketplace for some months now with an
Live and intimate with Kate Ceberano
Lexus clients at the AFL Grand Final Luncheon
Lexus of Adelaide. Elyse joined the team having previously worked for the South Australian arm of Toyota Motor Corporation. With this invaluable Toyota experience behind her, she has quickly adapted the knowledge she has of Toyota systems and processes across to Lexus and it has certainly been to our advantage!
Elyse is a keen cook and brings many ‘low calorie’ (so she says!) delights to the office to share with the team. Her cake decorating skills are remarkable! I’m pretty sure that her husband Luke encourages Elyse to bring most of her home baked treats to work and we’re quickly realising why…The temptation to go back for seconds is far too great!
SunDay Mail founDation – afl granD final lunCHEon!As part of our ongoing sponsorship of the Sunday Mail Foundation, we recently hosted a table of Lexus clients at the AFL Grand Final luncheon held at Adelaide Oval. I couldn’t imagine a more appropriate and iconic South Australian venue for this event which saw guests enjoy fine food and wine plus entertainment by 2013 X-Factor runner up, Taylor Henderson.
andy forrest Branch Manager
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Wes is a very considerate, passionate and loyal person who has a great understanding of what makes our dealership tick. He has been a great support to all of us over the years and we are all better people for knowing and working with him. He is also a very private person and a “closet petrol head” with a classic Mustang in his garage, and a Chrysler 300C V8 as his daily drive. Thank you Wes.
Staff BirtHSCongratulations to Sam and Nicky Fiala on the new arrival of their fourth child, born in October. Noah Zavier is a brother for Tahlia, Anthony and Sienna.
Congratulations must also go to Matthew Johansen and his partner, Stacee Edwards on the safe arrival of Spencer Blake in September, a little brother for Indyanah.
We wish both families the required amount of sleep possible and the very best of luck for the future.
ADElAIDE CITy CHRySlER JEEP DODGE & GREAT wAll
CMV AuTOMOTIVE
AIn November, we said farewell to a much loved and respected work colleague, Wes Kurtz. Wes has decided to pack up his calculator and retire from both Adelaide City and the CMV Group, after completing “2 tours of duty” within the group.
Wes joined CMV in 1976, first working at Volvo Trucks at Gepps Cross. After his initial 2 years he moved over to Kenworth Trucks at Regency Park where he first met Michael Crawford. From there Wes moved into the CMV head office located in Flinders street at the time, where he worked closely with both Jim Crawford and Keith Skopal.
Wes then left CMV in 1984, working with the Metropolitan Fire Services, the law firm Fisher Jeffries and the not for profit corporation Bedford Industries, all offering their own enjoyable challenges and experiences.
Wes then re-joined the CMV Group in August 2002 as the company accountant for Adelaide City until the day of his retirement in November. Wes is now planning life after work, with some travel on the cards before knocking off the list of ‘things to do’ around his home and spending some more time with his family.
All the best for your retirement Wes!
Little Noah Zavier
aDElaiDE City Staff aWarDS anD graDuatESCongratulations to the winners of the Adelaide City Staff Awards for 2014, recently announced at the CMV 80th Anniversary Staff Dinner:
• Andrew Knight – Adelaide City Employee of the Year
• Phil Economou – Adelaide City Apprentice of the Year.
Well done to our recent graduates for their completion of the following CMV courses:
• Graeme Edwards – CMV Supervisor Development Course
• Andrew Knight – Certificate 4 in Workplace Health and Safety
• Shaun Keogh – Certificate 4 in Workplace Health and Safety.
nEW EMPloyEESSince the last edition of CMV Outlook, we have welcomed the following staff to the Adelaide City family.
• Jamie Cameron – Spare Parts Interpreter• Anthony Caridi – New Car Sales Consultant• Sarah Cutts – Casual Car Detailer• Matthew Johansen – Service Advisor• Jeremy Leuchter – Automotive Technician• Mel Quematon – Automotive Technician.
Paul groke Branch Manager
in novemBer, we sAid fArewell to A much loved And resPected work colleAgue, wes kurtz.
CMV FARMS – DIRECTOR'S COMMENTS
full StEaM aHEaD for farMSWith record almond and pistachio prices accompanied by very strong production from the March/April harvests, our farming business is enjoying a very good financial year which is predicted to repeat last financial year’s record result.
Unfortunately wine grapes remain very difficult and after much deliberation it has been decided to place Josephine’s Vineyard at Robinvale on the market. A tough decision but the proceeds from this sale will be directed to the expansion of our almond and pistachio business.
Going against this tide is our Langhorne Creek property which continues to make profit on the back of good production, strong support by Pernod Ricard (Jacobs Creek) and diversion into wine making and marketing make this vineyard an important asset for the Group.
The recent plantings of pistachios, where once vines stood, are changing the shape of our Robinvale property. As vineyards come out of contract the land is replaced with pistachios.
The positive outlook for pistachios has seen an increased demand for nursery stock and an alliance with Binjara Nursery at Robinvale has been formed to supply trees for our own plantings but also to satisfy the demand of new growers. This is a very exciting time for the Australian pistachio industry with current production only satisfying 50% of domestic consumption growers are expanding the footprint of existing orchards and new growers are entering the enterprise.
The current initiatives on offer by the Federal and State Governments to improve the efficiency of irrigation and create new business opportunities along the Murray Valley has breathed new life into many struggling communities especially in the South Australian Riverland. With this assistance farmers are reinvigorating or changing their enterprises. New developments are occurring.
CMV Farms is also looking very seriously at a 400 hectare almond development given the support of the SA Government. Watch this space!
SurrounDED By talEntOf significant importance was the recognition by the International Nut Council at the May conference to bestow on our long term partner Chris Joyce the INC Life Achievement Award
David Crawford Managing Director, CMV Farms
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Chris Joyce with INC Award – Pistachio to the core!
following a life time of promoting the nut business. Chris’s knowledge on most nut categories, not just his favourite, pistachios, is legendary and Farms and NPA have been well served by Chris’ advice, passion and intellect over 25 years. Chris, congratulations, well deserved and well recognised.
Whilst we are on awards it was also fitting to see NPA Director and almond stalwart Tom Martin be inducted into the Almond Hall of Fame during the recent Almond Conference. Tom follows his father Ross who unfortunately recently passed away. Ross would have been so proud to see his son also recognised and receive the same award.
Tom now joins fellow NPA Director Tony Read as inductees to the Australia Almond Hall of Fame.
gooDByE MurtHo ProPErtiESAn offer was made by our neighbour to purchase our Murtho almond and wine grape properties which was too good to refuse. The distance from our Lindsay Point orchard and the smaller scale of these properties meant they were always a little more difficult to manage and it made sense for us to sell. The proceeds of this sale will go towards future almond and pistachio development.
roBinValE ProCESSing Plant EXPanSionThe Robinvale APPC staff led by Mike Daley have been planning and working hard throughout the year to ensure the expansion of the Pistachio Hulling and Processing plant is completed in time for the 2015 crop. It is a huge project which includes the addition of extra driers, hullers and shedding made necessary by the current and future growth in the pistachio industry. Great work to date.
Tom, Jan and Drew Martin
FCMV AUTOMOTIVE
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PROPERTy MANGER'S COMENTS – CMV FARMS
CMV FARMS
FA busy 2014 is almost over and although time doesn’t move any faster now than it used to, it would be nice if it slowed a little so 2015 doesn’t pass by as quickly.
Tim Preusker has taken on the challenge of a bigger role at CMV Farms and has been looking after the Lindsay Point property since January this year, allowing me the time required to consolidate other projects within CMV Farms. Tim and Karlie, with their 3 children, moved from Josephine’s Vineyard just in time for the 2014 almond harvest and the beginning of the school year. Tim started at our Langhorne Creek vineyard many years ago and developed a great skill set during his time with Phil Reilly.
Rarely do opportunities come along that are beneficial to the environment, business, and rural communities all at once. Over recent years there have been irrigation efficiency programs released by the federal government where water is purchased back from irrigators along the Murray River basin for environmental use in exchange for irrigation efficiency improvements to their irrigated enterprises. In line with this is the South Australian ‘Irrigation Industry Improvement Program’ that commenced earlier this year. The emphasis of the program is on irrigation efficiency but also incorporates a stream for business improvements to rural irrigated enterprises in SA while supporting local business and local communities.
Developing and exploring how these programs can fit in with the CMV Farms horticultural operations has been the central part of my duties this year. The programs are rolled out in stages over a number of years depending on the nature of the projects. These include initiatives like upgrades to irrigation infrastructure through to operational business improvements. One advantage I get while working through these programs is that they allow me time to better understand areas of our farms businesses that would normally only be reviewed periodically, at stages like redevelopment or acquisition.
Our Langhorne Creek vineyard is set for another successful year with solid operational management, consolidated by sound irrigation management with improvements in the water scheduling and delivery area. I have been delighted to watch how Phil Reilly, Tim Smith and Ed Gooden have adopted and altered strategies in their vineyard to get through an extremely hot January (2014) period with sustainable yields and fruit quality and I can see these skills continuing to develop through the current season.
At Robinvale, Phil Hewett is very pleased to see another extremely profitable crop from the pistachio property in 2015, adding to the success of last season’s extraordinary “off crop”. I actually wonder why we still refer to the 2014 harvest as an “off crop”. It wasn’t anything of the sort.
Backing all this up is the almond enterprise. After going through major redevelopment five years ago, this business has delivered a second year of above average yields and with stunning prices for almonds and pistachios, we can expect another successful harvest ahead!
Thanks to all for a hugely successful year.
andrew Hobbs Group Horticultural Manager
over recent yeArs there hAve Been irrigAtion efficiency ProgrAms releAsed By the federAl government where wAter is PurchAsed BAck from irrigAtors Along the murrAy river BAsin for environmentAl use in exchAnge for irrigAtion efficiency imProvements to their irrigAted enterPrises.
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NuT PRODuCERS AuSTRAlIA
Considerable changes are afoot with the pistachio processing plant, keeping the manager, Mike Daley and engineer, Ken Barnes very busy. APPC is significantly upgrading the pistachio processing facilities at Robinvale to meet the projected growth in pistachio crop production. The hulling and drying plant is undergoing a major transformation to expand capacity and improve efficiencies. The changes include increasing hulling capacity, installing pre dryers and unhulled nut separators (the Iranian’s call these “Gou Girs”) and increasing drying capacity. The grading shed is also being expanded to virtually double the current size for grading to cater for storage and handling of the larger crops coming on stream over the next ten years.
At Riverland Almonds the almond pasteuriser is already being utilised more than it was budgeted for, with customers consistently returning for repeat orders. It is also being used to develop dry roasted almonds and this development adds another technical dimension to the Riverland Almonds product range. The pasteuriser and the retail packing operation have changed the nature, scope and direction of the Riverland Almonds business resulting in increased expertise and capability of the staff.
Staff nEWSSuzzy Kaur, our laboratory technician at Riverland Almonds is expecting the birth of another child at the end of the year.
Congratulations to Julie Gillespie, Bryce Stocker, Evgeniy Petukhov, Michael Shultz and Daniel Wigg, taking on permanent roles at Riverland Almonds this year.
APPC welcomes Mark Pisasale as the production manager at Robinvale. Mark is a local lad, the youngest of eight children and is back living in the house he grew up in after spending seven years
Happy team at Riverland Almonds
Welcome Mark Pisasale
Mick Shultz and Pasteuriser
in remote Western Australia working for BHP in mineral exploration. Robinvale is the big smoke compared to the remote areas he spent time in, often living in the bush and sleeping in a swag.
Many years ago, Mark Jackson from Melbourne dropped into Robinvale to get petrol on his way to Mildura for the first leg of a journey that would take him around Australia. He decided to stay the night at the local pub. That was fourteen years ago! Mark joined APPC this year after spending the intervening thirteen years in Robinvale working in the pub, chopping wood, picking grapes, driving harvesters and working at a carrot farm. Mark has quickly become an asset to APPC taking on any tasks presented to him.
The staff at Nut Producers Australia have been bitten by the overseas travel bug this year. Jeanette Todd went to Scotland, Sean Ingram went to Phuket, Christine Clark is going to the USA, Greg Borgmeyer went to NZ, Ben Harrison is going to Bali and Grant Birrell went to Europe.
grant Birrell CEO
a CHaraCtEr at linDSay Point name: Mick Papendrea also known as ‘Sarg’
Position: Orchard Operator
Mick has been with us for four years as an orchard operator and sets a great example for the rest of the younger operators. Mick is also one of our main pick-up operators during harvest and always puts in a great effort to get the job done. He does barrack for Collingwood, but we don’t hold that against him!
an unfortunatE But luCKy inCiDEnt -firEA simple electrical short under the bonnet of one of our tractors had a dramatic effect recently. A small fire took hold in the wiring loom and quickly spread to the fibreglass bonnet and cabin as well as spreading to other nearby tractors and equipment. The result, 3 tractors burned, 2 slashers melted and a weedicide unit in need of major repair! Fortunately this happened after all staff had left for the day so no one was at immediate risk of harm. Karlie Preusker raised the alarm and very promptly neighbours and the CFS were on site and contained the area and extinguished the fire.
CMV AuTOMOTIVE
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CMV FARMS - lINDSAy POINT & MuRTHO
CMV FARMS
James Brennan working on our Weiss Mcnair harvester
Mick Papandrea standing next to our young trees that will get harvested for the first time
A revised shut-down procedure has been written and the installation of battery isolation switches on all farm machinery is nearing completion.
tim Preusker Property Manager
Burnt tractors as a result of the fire
Pellem Moxham standing next to one of our new New Holland tractors
At Lindsay Point we are currently going through a critical part of the growing season, developing the size of the almonds that are on the trees by utilising water and fertiliser management programs. From the start of October we water the trees every day until the start of harvest which is usually early in February. In a typical year, 350 tonnes of fertiliser is injected via our irrigation system on our 330 hectares of trees from the start of September through to the start of December. We source our water direct from the Lindsay River which is approximately 2km from our property via our pipelines. The system has to be monitored seven days a week during the growing season including Christmas day to ensure any problems are quickly identified and corrected.
Another critical part of almond growing that takes place in August is bee pollination. At Lindsay Point we bring in around 2,100 hives each year to pollinate our almond trees. The hives are strategically placed around the orchard to maximise pollination and depending on the length of the bloom and the weather, the bees will be in the orchard for about six weeks. The more the bees pollinate the trees, the greater the potential for a big crop. A worker bee only has a 30 day life span but can travel up to 10km a day, always returning to the hive at night. The queen bee on the other hand can live up to three years providing she continues producing lots of bees. So it’s fair to say that without bees there would be no almonds. They play a huge part in the success of our orchard at Lindsay Point. Just for those interested, there is minimal honey produced from the almonds bloom and unfortunately it can be quite bitter in taste.
nEW Staff I would like to welcome James Brennan to the CMV Farms team as our new maintenance foreman. James comes to us from Berri Estate Winery and brings with him vast technical and mechanical knowledge. James will be working at both our Lindsay Point and Robinvale properties with his main role looking after all our harvest equipment for our almonds and pistachios.
so it’s fAir to sAy thAt without Bees there would Be no Almonds.
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CMV FARMS - LANGHORNE CREEK
Planning for tHE futurE.CMV Farms Langhorne Creek has seen some major changes over the winter of 2014. The removal of 42ha of Grenache vines, planting of 10ha of Cabernet Sauvignon, new irrigation infrastructure, new spray cart, updated tractors, Kubota RTVs to replace Honda ATVs, and staff changes. All of these changes have been made to improve the efficiencies of running our property to ensure that it can be a lucrative business for the CMV Group. With the Grenache removal and the purchase of the new three row Silvan Triwrap Turbomiser spray cart we have been able to reduce the time it takes to spray a fungicide pass across our vineyard from 160 hours down to 115 hours. This produces large savings in both labour and fuel. The change in irrigation infrastructure has involved the replacement of 60ha of damaged and inefficient drip tubes and the connecting of part of our property direct to river water. This will reduce costs in water wastage, electricity and labour spent repairing faulty drippers. The decision to replace the Honda ATVs with Kubota RTVs was done for two main reasons. The RTVs are much more efficient as they are in effect a small ute that can carry tools in the tray and two staff. The RTVs have also shown themselves to be a much safer and a more stable vehicle than the ATVs which in recent years had become the major contributor toward injuries on farms across Australia.
The other major change is the introduction of a more efficient planning process for our staff and contractors. All departments are now working closer together by planning ahead with monthly schedules that allow all areas to understand what each other are doing. This planning has enabled us to share our resources and ensure tasks are completed in a timelier and less costly manner.
“If you fail to plan, you are planning to fail!” – Benjamin Franklin
Andrew Smart, David Ridge, Phil Reilly and Serena Buss with a Kubota RTV
Tim Smith unloading drip line for our irrigation efficiency program
CMV Staff trEE Planting DayThanks to all my staff that gave up their Sunday to help organise the CMV staff tree planting day. Over 40 CMV staff and their families from several divisions in Adelaide attended to plant over 700 trees that continue to see us revegetate sections of our property back to native species. The planting was followed by a gourmet BBQ, potato bakes, salads and a few bottles of our Shearers
ProPErty uPDatEAfter good rains early in the year the winter and spring seasons at Langhorne Creek have been very dry. Rainfall is well below average and to add to this, October produced two of the windiest days I have ever witnessed. Winds of 111 kph were recorded in the area and a lot of trees were blown over across the region. Luckily this was in the early development stages of our grape growing season and no damage was reported on our vines.
Hill wine. Special thanks to Hannah Gurd for her efforts in making the day a great success. Due to the dry winter the trees have been continuously watered and are doing extremely well.
Phil reilly Property Manager
CMV Staff and their families at the recent tree planting day
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CMV FARMS
CMV FARMS - RObINVAlEF
New pruning machine for pruning mature pistachio trees A tree mulcher
I would also like to welcome Steve and Julie Whybrow who moved from Clare in South Australia to Robinvale so that Steve could take up the position as irrigation manager.
Congratulations to Sione Ikafanga and Romany Adcock on the upcoming birth of their second child.
Well done to Sione Ikafanga and Ian Baxter-Mannix on the completion of the regional leadership development program which was held in Loxton this year.
Finally, I would like to thank all our staff for their hard work. I believe with such high quality staff we are well placed to take on the challenges that will come with our new developments at Robinvale.
Phil Hewett Property Manager Robinvale
Pistachio tree in full bloom
Winter has passed again and during this time one of the main jobs to do is prune and shape the trees. This year, pruning was done with our new pruning machine while shaping was still done by hand. Despite having some really good frost during the winter, the chill hours for the pistachio trees were still below the required amount. Warm winters can result in uneven flowering and fruit set in pistachios. Nothing beats nature’s frosts but we can help by spraying a light oil in August to assist in breaking the winter dormancy.
The Robinvale farms continue to go through changes as we remove wine grapes to plant more pistachio trees. Once this redevelopment has finished we should have 220 hectares of pistachio trees on our home farm. This year the pistachio season will be an “on crop “and after coming off two good pistachio crops our staff will be doing everything possible to ensure this orchard remains a benchmark within the pistachio industry. CMV Farms will also purchase a new OMC pistachio harvester for the upcoming season which will help improve our harvesting efficiency.
The wine industry it is still a challenge, but at Robinvale our focus remains on ensuring we grow the contracted tons of quality fruit for our wineries which are Treasury Wines Estates and Pernod Ricard Wines.
On a positive note, there has been a fair bit of feedback from other farming sectors who are considering increased planting of pistachio trees. This can only be a positive for our industry. The current Australian orchards (bearing and still mature) will only supply about 40% of Australian consumption.
the current AustrAliAn orchArds (BeAring And still mAture) will only suPPly ABout 40% of AustrAliAn consumPtion.
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Partnerships
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OUTLOOK
290 Wright Street Adelaide SA 5000
Phone 08 8238 5566 Facsimile 08 8238 5597
Email [email protected] www.cmv.com.au
Published December 2014
