Touch call recording services

Call RecordingA service from Touch Technology AS

touchTouch Technology AS

• Market leader and many happy business customers

– Reference customers by request

• Partnership with fixed and mobile telecom operators

• All solutions delivered as services

• “Gaselle” award winner the last two years

touchCall Recording specialist

• The service support European legislation

• The service is developed by Touch and can be easily be adapted to your needs

• Security approved by major Nordic banks

touchSupport for all phone types

• PBXs like Cisco and Aastra– Call Recording of internal and external calls

• MS OCS and MS Lync– Call recording of internal, external and

federated calls

• Mobile phones– Mobile Call Recording app or/and a

Netcentrix Call Recording solution

touchSecure storage and easy administration

• Web portal– Role based user accounts– Search, retrieval, listen,

download and administration

• Powerful search engine

• Flexible whitelist– No recording of private calls

touchLegal compliancy

MiFID

Compliant with EU initiatives like Markets in Financial Instruments Directive (MiFID) and the Market Abuse Directive

Personal Data Protection

The service support Personal Data Protection, which is important to prevent unauthorised use of stored data

touchSecurity

• Site redundancy– Two identical secure data

centre at two different physical locations

• All files encrypted with unique and strong encryption keys

touchService Level Agreement (SLA)

Call Recorder Search engine

Web portalStorage

Minimum 99,9 % up-time each month

Company network

Touch is responsible for the whole value chain

Mobile operator

Fixed net operator

touch

Secure storage

Proven service delivery

Why Touch?

Flexible

touch

touchContact person

Even.Hovde@touch.no

CEO

Mobile: +47 922 22 494

touchSome terms used in this service area

• Call Recording• Call Logging• Voice Recording• Lync Call Recording• Mobile Voice Recording• Mobile Call Recording

• Samtaleopptak• Opptak av

telefonsamtaler• Lydopptak• Opptak av Lync samtaler• Mobilopptak