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Call Recording, Call Logging, Voice Recording, Lync Call Recording, Mobile Voice Recording, Mobile Call Recording, MIFID, Personal Data Protection, Encryption, iPhone, Android, Cisco Call Manager, Aastra, Avaya, British Telecom, Telenor, Netcom, Tele2, TeliaSonera, TDC, Ventelo, Telio, Phonero, Kvantel.
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Call RecordingA service from Touch Technology AS
touchTouch Technology AS
• Market leader and many happy business customers
– Reference customers by request
• Partnership with fixed and mobile telecom operators
• All solutions delivered as services
• “Gaselle” award winner the last two years
touchCall Recording specialist
• The service support European legislation
• The service is developed by Touch and can be easily be adapted to your needs
• Security approved by major Nordic banks
touchSupport for all phone types
• PBXs like Cisco and Aastra– Call Recording of internal and external calls
• MS OCS and MS Lync– Call recording of internal, external and
federated calls
• Mobile phones– Mobile Call Recording app or/and a
Netcentrix Call Recording solution
touchSecure storage and easy administration
• Web portal– Role based user accounts– Search, retrieval, listen,
download and administration
• Powerful search engine
• Flexible whitelist– No recording of private calls
touchLegal compliancy
MiFID
Compliant with EU initiatives like Markets in Financial Instruments Directive (MiFID) and the Market Abuse Directive
Personal Data Protection
The service support Personal Data Protection, which is important to prevent unauthorised use of stored data
touchSecurity
• Site redundancy– Two identical secure data
centre at two different physical locations
• All files encrypted with unique and strong encryption keys
touchService Level Agreement (SLA)
Call Recorder Search engine
Web portalStorage
Minimum 99,9 % up-time each month
Company network
Touch is responsible for the whole value chain
Mobile operator
Fixed net operator
touch
Secure storage
Proven service delivery
Why Touch?
Flexible
touch
touchSome terms used in this service area
• Call Recording• Call Logging• Voice Recording• Lync Call Recording• Mobile Voice Recording• Mobile Call Recording
• Samtaleopptak• Opptak av
telefonsamtaler• Lydopptak• Opptak av Lync samtaler• Mobilopptak