The Need for Speed

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Technical communication needs better, faster workflows to meet today's requirements for diverse deliverables. Sarah O'Keefe discusses how to address the need for speed in tech comm. Presentation delivered in Wiesbaden, Gernany, at tcworld 2013.

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The Need for Speed

Flickr: ken_from_md

Sarah O’Keefe@sarahokeefe

www.scriptorium.com

Sarah O’Keefe, @sarahokeefe

❖ Founder and president, Scriptorium Publishing, scriptorium.com, North Carolina, USA

❖ Coauthor with Alan Pringle of Content Strategy 101

❖ Interested in intersection of content, publishing, and technology

Flickr: mytmossWe need velocity.

Content strategy Support the

organization’s business goals using information

and information products.

Flickr: grendelkhan

Velocity and content strategy…

Know the business

Align with business goals

Style guides and terminology

Voice and tone

Production systems

Flickr: brittanyg

Intelligent content

Flickr: brittanyg

Integration

Know the businessAlign with business goalsStyle guides and terminologyVoice and toneProduction systemsIntelligent contentIntegration

How do we make it happen?

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Operations need to be impeccable.

Authoring velocityFlickr: pedrosz

Reduce, reuse, recycle

Editing velocity

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Controlled language software

Production velocity

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Production system must automate formatting.

Flickr: WI Department of Natural Resources, mstharpe, daysofthundr46

Distribution velocity

Localization velocity

Flickr: furphotos

Good source contentMachine translationAutomated formatting (again)

Flickr: furphotos

Global content strategy

should be redundant.

flickr: dtaylorcreative

Globalization drives content strategy.

flickr: titushageman

flickr: tanyadurrant

Efficient localization is a basic prerequisite.

flickr: tanyadurrant

What drives efficient localization?

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HINT: It’s not the service provider.

flickr: tanyadurrant

It’s the quality of the input.

Localization:just along for the ride.

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A computer can do morethan a typewriter.

Low-quality source content = inefficient localization

flickr: dominicspic

Image: NASA

In a multilingual workflow, inefficiency = death.

Image: NASA

In a monolingual workflow, inefficiency = slow death.

We cannot survive unless we evolve. Quickly.

Content has never been for the faint of heart…

Flickr: jlascar

We must adapt to changes…

Flickr: Marie Hale

Prioritize

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The old way is not going to work.

Flickr: nostri-imago

Flickr: ullisandersson

One last thing…

Questions?