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Telecom OSS/BSS - Automation
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Telecom OSS/BSS - Automation
Single-point solution to OSS/BSS Automation | Highly Customizable
Operations
Testing
Data Management
Process Collaboration
Configuration
Deploy – Your Automation Infra
Monitor, Track & Schedule your daily
mundane tasks
Customize and Manage Data extracts for your
reporting and Dashboards
Automate & Schedule Enterprise-wide Billing Processes
Configure & Manage BSS Environment in
few easy clicks
Automate Business Logic Testing & Manage Testing
Lifecycle
Manage Operations, Testing, Data, Processes & Configuration…
Deploy – Your Automation Infra
SLA or KPI Binding
End-to-End Monitoring & Tracking
Configurable Alerts & Escalations
Smart Scheduling through ‘Drag & Drop’ Workflows
Seamless integration across OSS/BSS systems
Mobility - Systems & Process Monitoring through Android/iOS/Blackberry Apps
Kenan FX / Comverse One & Oracle BRM ready
Deploy – Key Benefits
A solution that’s built for…
Industry tested software products that are specifically built to Automate time consuming routine tasks
Diksha Products
Operations
1 Order Tracking 3 Business Process Monitoring2 Rating Monitoring & CDR Reconciliation 4 Database & Unix/Linux Health Check
Cumbersome Process to get Real-time Order Statuses
Capturing critical data needs various tools and increases the complexity of the system
Order Tracking
• Track Real-time Order Statuses cutting across systems
• Pinpoint the exact location of an Erred Order• Search for specified orders, order to cash & order
to provisioning• Manage fallouts• Get details for completed and failed orders
Challenges
Order Throughput
• Check the throughput from origin till the end or at each stage of Order Lifecycle
• SLA binding
“Control & Know your Order”
Operations
Managing volume and obtaining meaningful data on the performance of rating processes
Manual monitoring of Rating Processes and appropriate alarm & maintaining audit trail
Rating Process Initiation
• Initiate Parallel Rating Processes• Live Monitoring of on-going
processes; Generate Alarms/SMS/Email and create Audit Trails
Challenges
Rating Throughput
• Check Throughput of each rating process
• Automatically Record relevant Performance Matrices of the processes
• Auto-Generate Reports and Set/define Alarm Trigger conditions
“Automate Rating Process Initiation – CDR Recon – Raising Alarms – Audit Trail”
CDR Reconciliation
• Track CDRs from Mediation through Billing
• Quick & Accurate detection of CDRs that are not registered or invoiced
1 Order Tracking 3 Business Process Monitoring2 Rating Monitoring & CDR Reconciliation 4 Database & Unix/Linux Health Check
Operations
Managing Billing Processes based and scaling of resources with changes in volume
Ensuring accurate Billing ‘each time–every time’
One Touch Billing
• Schedule & Automate initiation of the entire billing process from a single interface
• Easily scalable to Accommodate Volume Surges• Real-time status of bill-run• Auto-Correction of Known Billing Errors
Challenges
Invoice Formatter
• Configurable and GUI driven Customisation Of Bill Formats
• Supports Uni-code for Multi-language Invoice formats
• Built-in Parallel Processing capabilities to generate large and batch invoices
• In-built Scheduling of bill invoice generations and SLA Based Alarm Settings
• Collate Reports and Comparative Charts providing meaningful business critical data for Bill Analytics
“Single-Point Automation and Complete Management of Your Billing Processes”
1 Order Tracking 3 Business Process Monitoring2 Rating Monitoring & CDR Reconciliation 4 Database & Unix/Linux Health Check
Operations
Capture and communicate real-time alerts & performance monitoring of systems
Absence of historic data limits proactive analysis of the systems
Database Health Check
• Perform reviews for DB Performance & Configuration
• SLA Based SMS & Email Alerts
Challenges
OS Health Check
• Monitor Vital Stats of the Hardware & OS
• SLA Based SMS & Email Alerts
“Control Your Systems Remotely & Monitor Vital Stats in Real-Time”
1 Order Tracking 3 Business Process Monitoring 4 Database & Unix/Linux Health Check2 Rating Monitoring & CDR Reconciliation
Port Your Control
Get instant Alarms on your Mobile Device
Control your Operations On-The-Go
Why Run To Office, When You Can Manage Your Work On-the-go…
Monitor Important Procedures and Parameters on your Portable Device
Extendable Over Android, iOS & BB
Data Management
1 Configurable Data Extracts 2 Data Slicing/Load/Import/Management
• Configure, Analyze and generate reports with Business Critical Data In Real-time
• Extract only the required set of data as per the Business Needs Or Configuration and is made available offline as well, thus making data analytics very portable
Collating reports from various systems and performing analytical functions to derive at business critical information means lot of delay
Report Generation
Challenges
“Data Extraction In A Fraction”
Data Management
1 Configurable Data Extracts 2 Data Slicing/Load/Import/Management
• Automated Data Slicing through Deploy
• User Defined Parameters for Data Slicing
Constant refreshing environments, account slicing and data export/import activities are time & effort consuming
Data Slicing
Challenges
“Data Management At Your Tips”
• Load or Import data in any format
Data Load/import
• Archive And Create backups of existing data
Data Management
Process Collaboration
1 Interactive Workflow Designer 2 SLA/Alarm/Audit Trail
• ‘Drag & Drop’ functionality for Workflow Design
• In-parallel Save, Edit And Reuse stored workflows through the workflow manager
• Add Processes/Systems As A Node and define workflows for complex business scenarios
• Define SLA For Each Node & configure individual Alarms/Escalations
Scheduling and timely execution of the daily Bill run-procedures
Maintaining niche skilled resources only to ‘Schedule & Execute’ procedures
Business Process Monitoring
Challenges
“Automate Entire Bill-run Procedure”
Process Collaboration
1 Interactive Workflow Designer 2 SLA/Alarm/Audit Trail
“Customize Your Thresholds For Alarm”
• Auto-Alarms through indication /mails /SMS based on specific events like failure
Alarms
• Maintain an audit trail for logging and compliance reviews
Audit Trail
• SLA Definition for each Process or Node
• Linking of SLA to Alarms/Escalations
SLA
Key Benefits of Diksha's Solutions
o High ROI: Our integrated solution of flexible engagement models and automation tools provide large savings for our customers.
o Reducing Cost of Service: Our service delivery methodologies are completely focused on reducing service cost with time and it is our Mantra to customer satisfaction. To achieve this goal, we utilize and if required enhance or develop IP tools ensuring an appropriate level of automation is achieved to benefit the customer
Time
Cost Quality of Service
Total Cost of Operations
Diksha’s Value Offering
o Increasing QoS: While reducing cost is a focus, improving the Quality of Service is deeply embedded into our service delivery methodology. We ensure that all the necessary quality gates are passed and the deployment team resources remain throughout the project lifecycle.
Key Benefits of Diksha's Solutions
▪ Time reduction in Bill-Run-Cycle through Diksha IP Tools
▪ Diksha’s Single-touch Billing provides a self-healing mechanism to ensure optimized billing and importantly the ‘knowledge’ is retained in the system
▪ Total bill run time can be reduced by removing redundant processes, implementing smart workarounds to reduce load and optimizing pre-bill/post-bill operations
▪ Improve Operational Efficiency
▪ Through the utilization of existing Diksha IP tool set - if the need-be, enhancing or developing a new set of IP Tools to achieve the required level of automation hence improving efficiency levels throughout OSS/BSS processes
▪ Retains your Intellectual Property within the Organization
▪ Developing a tool ensures that the organization’s IP is retained within. Diksha’s team of technical experts, develop custom tools and perform KT sessions to ensure maximum knowledge retention
Why Diksha?
Why Diksha?
o IP Tools: We have our extensive IP tools stack which is based on our industry experience and caters to the prevalent industry pain points of effort and cost optimization. We utilize these tools to excel in our engagements by providing best service at a lower cost through automation
o Telecom OSS/BSS Experience and capability: With over 12 years of Telecom OSS/BSS experience and a team which has worked across various operators, we bring a diverse experience to our solutions. Our facilities are equipped with best-in-class resources and ensures 24x7 operations under any undue circumstances
o Global Reach: With our global presence, our customers benefit from True Global Delivery. Diksha’s offices are in 4 international locations and to serve other regions better, we have strong channel partners with dominant local presence
o Scalability: With our extensive telecom experience of cross-platform deliveries and large team of SMEs, we can cross-train our resources, enabling us to scale immediately to the required number
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