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This is the keynote I gave at PyCon UK on Sept 19, 2014.
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- 1. RACHEL SANDERS PYCON UK
- 2. people -> systems
- 3. unhappy mediocre stagnant
- 4. is this inevitable?
- 5. _()_/ it depends
- 6. large scalable fault-tolerant systems of people
- 7. Lessons from Strangers: Better Engineering through Not Doing
Engineering
- 8. what makes people happy at work?
- 9. people are happiest when they can get work done
- 10. What contributes most to your employees happiness? Money
Recognition Interpersonal support (respect, camaraderie) Clear
goals Meaningful progress on work
- 11. 5%
- 12. you can be trained out of seeing the obvious
- 13. we are makers people use our work to do theirs
- 14. code performance latency O(n)
- 15. whats the human time complexity?
- 16. what you cant see, you cant fix
- 17. ENGINEERING UI /UX
- 18. theres no magic to design
- 19. Nobody wants to use your stuff. They want to HAVE used
it.
- 20. the 2 steps of user evaluation 1. What is this? 2. What can
it do?
- 21. Make these answers as obvious as possible to find
- 22. duh. documentation.
- 23. If you have to refer to the documentation every time you
use a module, find (or build) a new module. - Kenneth Reitz
- 24. get the API right, and the rest will follow
- 25. Your users have better things to do. Let them.
- 26. I want to make software thats tolerated - nobody, ever
- 27. You ask, and you listen
- 28. why dont we use this?
- 29. like we got time for that
- 30. how do you change a culture?
- 31. safety culture
- 32. 2 Lost workdays per 100 workers, 2012 (u.S) 3 4 4 7 11 12 9
6 3 0 Chemical Steel Construction Mining AIr Transport Firefighting
Source: US Bureau of Labor Statistics
- 33. happens
- 34. Problem: sometimes happens
- 35. Attempt #1
- 36. Problem: People
- 37. people make mistakes push the envelope dont follow the
rules
- 38. Attempt #2 Industry used More Bureaucracy!
- 39. It wasnt very effective.
- 40. Management systems are primarily rational inventions,
defined on paper in offices and capable of objective evaluation in
audits. -Patrick Hudson
- 41. Attempt #3 Acceptance
- 42. People are going to screw up People have free will and
opinions Nobody wants to read the damn manual
- 43. but most people want to do the right thing
- 44. Solution: change the culture
- 45. We believe that to influence culture you need more than
management.
- 46. leaders drive culture, not management
- 47. each team responsible for safety address root cause for
accidents plan for mistakes
- 48. 88% decline in lost work days Zero incidents in 2013
- 49. 10 LOST WORKDAYS FOR AIR TRANSPORT PER 100 Workers 8 9 8 7
7 11 10 9 8 7 6 2007 2008 2009 2010 2011 2012 Source: US Bureau of
Labor Statistics
- 50. Culture can be changed
- 51. Lets make this a thing
- 52. human design patterns
- 53. were all (potential) leaders
- 54. make stuff thats loved, not tolerated (and not explodey
)
- 55. Thank you! @trustrachel
- 56. BIBI LOGRAPHY Teresa Amabile, The Power of Small Wins
http://www.hbs.edu/faculty/Pages/item.aspx?num=40244 Teresa
Amabile, The Progress Principle Don Norman, The Design of Everyday
Things Patrick Hudson, Safety Management and Safety Culture: The
Hard and Winding Road,
https://dl.dropboxusercontent.com/u/105439/PyConUK/Hudson%20Long%
20Hard%20Winding%20Road.pdf
- 57. BIBI LOGRAPHY Target Zero: A Culture of Safety, Defence
Aviation Safety Centre Journal 2008, p22
https://dl.dropboxusercontent.com/u/105439/PyConUK/DASCJournal2008.
pdf Patrick Hudson, Achieving a Safety Culture in Aviation,
http://www.atec.or.jp/sympo2010/ATEC_Sympo10_Presentation_1.pdf
- 58. AT TRIBUT IONS RAF Helicopter -
https://www.flickr.com/photos/defenceimages/7502339574 Horizon Fire
2 https://www.flickr.com/photos/visionshare/4578360732/ Patrick
Hudson: Screenshot from
https://www.youtube.com/watch?v=DZDxV_6sNUQ
- 59. AT TRIBUT IONS Oops!
https://www.flickr.com/photos/terry_wha/426980617/ See no evil
https://www.flickr.com/photos/tim_ellis/482381094 The Pink
Nightmare
https://www.flickr.com/photos/lessapathymorecake/4209375193 D3 Line
Chart http://bl.ocks.org/mbostock/3883245