This is the keynote I gave at PyCon UK on Sept 19, 2014.
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1. RACHEL SANDERS PYCON UK
2. people -> systems
3. unhappy mediocre stagnant
4. is this inevitable?
5. _()_/ it depends
6. large scalable fault-tolerant systems of people
7. Lessons from Strangers: Better Engineering through Not Doing
Engineering
8. what makes people happy at work?
9. people are happiest when they can get work done
10. What contributes most to your employees happiness? Money
Recognition Interpersonal support (respect, camaraderie) Clear
goals Meaningful progress on work
11. 5%
12. you can be trained out of seeing the obvious
13. we are makers people use our work to do theirs
14. code performance latency O(n)
15. whats the human time complexity?
16. what you cant see, you cant fix
17. ENGINEERING UI /UX
18. theres no magic to design
19. Nobody wants to use your stuff. They want to HAVE used
it.
20. the 2 steps of user evaluation 1. What is this? 2. What can
it do?
21. Make these answers as obvious as possible to find
22. duh. documentation.
23. If you have to refer to the documentation every time you
use a module, find (or build) a new module. - Kenneth Reitz
24. get the API right, and the rest will follow
25. Your users have better things to do. Let them.
26. I want to make software thats tolerated - nobody, ever
27. You ask, and you listen
28. why dont we use this?
29. like we got time for that
30. how do you change a culture?
31. safety culture
32. 2 Lost workdays per 100 workers, 2012 (u.S) 3 4 4 7 11 12 9
6 3 0 Chemical Steel Construction Mining AIr Transport Firefighting
Source: US Bureau of Labor Statistics
33. happens
34. Problem: sometimes happens
35. Attempt #1
36. Problem: People
37. people make mistakes push the envelope dont follow the
rules
38. Attempt #2 Industry used More Bureaucracy!
39. It wasnt very effective.
40. Management systems are primarily rational inventions,
defined on paper in offices and capable of objective evaluation in
audits. -Patrick Hudson
41. Attempt #3 Acceptance
42. People are going to screw up People have free will and
opinions Nobody wants to read the damn manual
43. but most people want to do the right thing
44. Solution: change the culture
45. We believe that to influence culture you need more than
management.
46. leaders drive culture, not management
47. each team responsible for safety address root cause for
accidents plan for mistakes
48. 88% decline in lost work days Zero incidents in 2013
49. 10 LOST WORKDAYS FOR AIR TRANSPORT PER 100 Workers 8 9 8 7
7 11 10 9 8 7 6 2007 2008 2009 2010 2011 2012 Source: US Bureau of
Labor Statistics
50. Culture can be changed
51. Lets make this a thing
52. human design patterns
53. were all (potential) leaders
54. make stuff thats loved, not tolerated (and not explodey
)
55. Thank you! @trustrachel
56. BIBI LOGRAPHY Teresa Amabile, The Power of Small Wins
http://www.hbs.edu/faculty/Pages/item.aspx?num=40244 Teresa
Amabile, The Progress Principle Don Norman, The Design of Everyday
Things Patrick Hudson, Safety Management and Safety Culture: The
Hard and Winding Road,
https://dl.dropboxusercontent.com/u/105439/PyConUK/Hudson%20Long%
20Hard%20Winding%20Road.pdf
57. BIBI LOGRAPHY Target Zero: A Culture of Safety, Defence
Aviation Safety Centre Journal 2008, p22
https://dl.dropboxusercontent.com/u/105439/PyConUK/DASCJournal2008.
pdf Patrick Hudson, Achieving a Safety Culture in Aviation,
http://www.atec.or.jp/sympo2010/ATEC_Sympo10_Presentation_1.pdf
58. AT TRIBUT IONS RAF Helicopter -
https://www.flickr.com/photos/defenceimages/7502339574 Horizon Fire
2 https://www.flickr.com/photos/visionshare/4578360732/ Patrick
Hudson: Screenshot from
https://www.youtube.com/watch?v=DZDxV_6sNUQ
59. AT TRIBUT IONS Oops!
https://www.flickr.com/photos/terry_wha/426980617/ See no evil
https://www.flickr.com/photos/tim_ellis/482381094 The Pink
Nightmare
https://www.flickr.com/photos/lessapathymorecake/4209375193 D3 Line
Chart http://bl.ocks.org/mbostock/3883245