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DMA UK Keynote November 2008

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Keynote from DMA UK Email Marketing Event. The 3 Things You Need to be Good At

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Page 1: DMA UK Keynote November 2008
Page 2: DMA UK Keynote November 2008

So you think you know how to effectively utilize email? 2008

Page 3: DMA UK Keynote November 2008
Page 4: DMA UK Keynote November 2008

If you have 28% of someone’s attention with 100 other emails there, what chance

do you have?

0.0035%

Page 5: DMA UK Keynote November 2008

Everything you thought you knew about email

is about to change.

Page 6: DMA UK Keynote November 2008

How many studies do you need to read that tell you what you can do better and where you are failing?

Page 7: DMA UK Keynote November 2008
Page 8: DMA UK Keynote November 2008

How can you make an impact with just a fraction of this

audience?

Page 9: DMA UK Keynote November 2008

From NameAddress

Subject LineCopyOffer

CreativeLinks

AuthenticationReports

DeliverabilityResponse

SalesAnalytics

Customer ServiceIntegration

MobileRSS

WebsiteLanding Page

Page 10: DMA UK Keynote November 2008

You can tackle the top things that will bring the most change to your email

marketing campaigns.

Page 11: DMA UK Keynote November 2008

Each Pound you spend on email efforts will deliver between

1GBP to 30GBP

Page 12: DMA UK Keynote November 2008
Page 13: DMA UK Keynote November 2008

296 Emails Since July 27th, 2007

Page 14: DMA UK Keynote November 2008
Page 15: DMA UK Keynote November 2008

As marketers, we fight for limited attention.

Page 16: DMA UK Keynote November 2008

3...

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1. Delivery

2. Welcome Messaging

3. Creative

Page 18: DMA UK Keynote November 2008
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IF you do not show value, communicate tone, and set expectations on both sides, you lose 80% of your future

audience engagement and campaign results.

Page 21: DMA UK Keynote November 2008
Page 22: DMA UK Keynote November 2008

You Don’t Need to Design New Creative For Each Campaign

Page 23: DMA UK Keynote November 2008

You Need to Refine Creative For Each New Campaign

Page 24: DMA UK Keynote November 2008
Page 25: DMA UK Keynote November 2008

We give you “The Promise”

If you can be experts and perfectionists with all of our industry best practices and studies, then you

shall have a strong email program.

Page 26: DMA UK Keynote November 2008
Page 27: DMA UK Keynote November 2008

You Have 3 Chances

Page 28: DMA UK Keynote November 2008

You have 3 chances to set the relationship before you lose 80% of

your future email marketing performance.

Page 29: DMA UK Keynote November 2008
Page 30: DMA UK Keynote November 2008

Are you able to deliver on impulse?

Do you want to be delivering on impulse?

Page 31: DMA UK Keynote November 2008

We cannot always live up the true expectations of everyone, yet we try.

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Page 33: DMA UK Keynote November 2008
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So What’s Next?

Page 35: DMA UK Keynote November 2008

Be Good at 3 Things

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1. Delivery

2. Welcome Messaging

3. Creative

Page 37: DMA UK Keynote November 2008

My Beliefs

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Don’t Be Afraid to Fail

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Come to Work Stupid

Page 40: DMA UK Keynote November 2008

Do Your Best Work

Page 41: DMA UK Keynote November 2008

Thank you.

[email protected]

[email protected]

Questions?