Not Your Father's Capture

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Our industry has changed dramatically from its roots in scanning paper to today's diversity of content capture. Where do things stand and where are they headed? This session will highlight 5 challenges that operations face as a result of the changing face of capture. We'll provide best practices based on real case studies for addressing these challenges.

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#AIIM14  #AIIM14  

#AIIM14  

Not  your  father’s  data  capture!  Mark  Brousseau  

President  Brousseau  &  Associates  

@markbrousseau  

#AIIM14  

Our  agenda  

§  How  capture  is  changing  § What  this  means  to  you  § What  you  should  do  about  it  §  Some  real-­‐world  examples  §  QuesFons  &  answers  

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Your  father  

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Your  father’s  Buick  

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Not  your  father’s  Buick  

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Your  predecessor  

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Your  predecessor’s  opera9on  

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Your  predecessor’s  opera9on  

www.aiim.org/infochaos�  

Do  YOU  understand  the  business    challenge  of  the  next  10  years?  

This  ebook  from  AIIM  President  John  Mancini  explains.  

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Your  predecessor’s  opera9on  

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Ch-­‐ch-­‐ch-­‐ch-­‐changes  …  

=  

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Change  #1  

Fewer  documents?  Don’t  believe  the  hype!  

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Higher  document  volumes  

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Lots  of  document  types  

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Change  #2:  

SFll  lots  of  mail  …  

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New  delivery  channels  

+  

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New  delivery  channels  

Source:  Brousseau  &  Associates  

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Change  #3  

Less  of  this  …   …  more  of  this!  

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Higher  scanning  volumes  

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Higher  scanning  volumes  

§  Reduce  storage  costs  §  Enhance  service  §  Speed  decision-­‐making  §  Increase  collaboraFon  §  Improve  compliance  

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Change  #4  

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More  onerous  data  capture  

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Change  #5  

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Acronym  Pop  Quiz!  

§  ECM  §  CRM  §  ERP  §  CIS  §  GIS  §  G/L  

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To  summarize  You  are  likely  receiving    § …  more  documents  § …  from  more  sources  § …  with  greater  scanning  requirements  § …  and  greater  data  capture  requirements  § …  and  a  greater  need  for  speed!  

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What  should  you  do?!?  

No,  not  that!  

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Start  here!  

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…  and  here!  

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Intelligent  data  capture  

NOT  your  father’s  data  capture:  § Document  classificaFon  § Data  extracFon  § In-­‐line  document  capture  § Automated  document  sorFng  

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Intelligent  data  capture  

Passport  applicaFons  

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$500,000  a  year  opportunity!  

Intelligent  Scanning  versus  Scan-­‐to-­‐Server  

Source:  ibml  

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A  REAL  case  study  

Goals:  §  Improve  EHR  availability  §  Enable  collaboraFon  §  Prepare  for  acquisiFons  §  Consolidate  operaFons  

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The  REAL  results  

§  5%  lower  costs  per  image  §  4  reallocated  FTEs  §  80%  fewer  separator  sheets  §  120%  faster  turnaround  §  Improved  DSO  

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Another  REAL  case  study  

Goals:  §  Reduce  document  prep  §  Speed  prescripFon  processing  §  Reduce  keying  §  Reduce  paper  handling  

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More  REAL  results  

§  5X  increase  in  orders  processed  per  hour  

§  75%  fewer  FTEs  §  1  less  processing  shif  §  Fewer  excepFons  

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Why  this  all  maYers    

More  documents  …   …  and  more  data  capture!  

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Would  you  rather  …  

A.   B.   C.  

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Thanks!  Mark  Brousseau,  President  Brousseau  &  Associates  717-­‐767-­‐2574:  office  410-­‐262-­‐5078:  mobile  M_brousseau@msn.com  @markbrousseau  

Not  my  father!