Integrating iPads and Tablet Computers into Library Services, Part 2

Integrating iPads and Tablet Computers into Library Services

Part 2Heather Moorefield-Lang and Carolyn Meier

Feb. 20, 2014

Types of Tablet Programs

Libraries interested in purchasing tablets may have a variety of objectives: For staff: productivity, exploration, experience For in-house use: in classes, in story times, for other

specific purposes inside the library or other educational setting

For circulation: users can check out for personal use

Keep these different objectives in mind as we discuss building a tablet program and explore various examples

Tablets and Reference

Called Many Things

Roving Reference

Roaming Reference

Reference on the Go

Traveling Reference

Roving Services

Roaming Services

It depends on the focus on the services being delivered

Services Provided

General Reference on the Floor

Peer to Peer Service, Reference, or Aid (Finding Books, Printing, More basic info)

Faculty roaming reference

Devices with faculty outside of the library

Data collection

How space in library is being used

Its on the go, only limited by imagination!

ADA compliance

Highlights of 2013: Accessibility in Mainstream Devices - http://www.mediaaccess.org.au/latest_news/affordable/highlights-of-2013-accessibility-in-mainstream-devices

Disability Blog – Technology - http://usodep.blogs.govdelivery.com/category/technology/

Accessibility for mobile, tablets and touch - https://www.davidberman.com/courses/accessibility-for-mobile-tablets-and-touch/

Why you should care about web accessibility - http://blog.usabilla.com/why-you-should-care-about-web-accessibility/

Setting up a program

We’ll discuss these steps a bit here, and also touch on them in the examples we’ll explore. Assessing needs Finding funding and purchasing Developing policies and circulation Training and tech support User support Marketing Implementing and assessing the program

Quick poll!

My library’s tablet program is…

A. Up, running, and successful!

B. In the works

C. Still a year or more in the future

D. Not yet in my library’s future

Needs AssessmentPlanning for your tablets program

Information Gathering

Inventory current services Offered by library Offered by competitors

Information Gathering

Inventory current needs Focus groups and interviews Surveys Observations Anecdotal evidence

Budgeting and FundingPlanning for your tablets program

Sample Budget: iPads

Devices 10 iPad 2s (16 GB, Wi-Fi

only): $4,000.00

Accessories 10 Smart Covers: $400.00 10 iPad sleeves: $250.00 10 AppleCare programs

$1000 5 Digital AV adapters:

$200.00 5 VGA adapters: $150.00 5 Pogo Styli: $75.00 3 Camera connection kits:

$100.00

Circulating TechLogic MediaSurfer

kiosk system: $20,000 Storage

Bretford PowerSync Cart for iPads: $2,600.00

Maintenance 13” MacBook Pro:

$1,200.00 iTunes account: $0.00

Apps $300/year

= almost $30,000

Purchasing

After making the initial decision to purchase tablets, again, think about the specifications and content available for the device(s).

Consider what accessories you may want to purchase and circulate along with the device you select (e.g., keyboard? VGA or HDMI adapters?)

Leave room in your budget for apps and other accessories you may want or need down the road

Purchasing apps - Apple

One license per device

Apple Volume Purchase Program for iOS apps and books K-12 Higher education http://www.apple.com/education/volume-purchase-p

rogram/

Apple purchasing for non-educational entities Volume licensing for business Multiple accounts “Gifting” an app from a single account

Purchasing apps – Android and Windows

One license per device

Android: Google Play Private Channel

Google Play for Education

A few funding resources

Consider local partnerships or funding opportunities Consider the following funding sources:

Perma-Bound (http://www.perma-bound.com/grants-and-funding.faces)

DonorsChoose.org (http://www.donorschoose.org/) Tech Soup for Libraries (http://techsoupforlibraries.org/) Grants.gov (http://www.grants.gov/) IMLS grants (http://www.imls.gov/applicants/search.aspx) NEH grants (http://www.neh.gov/grants/grants.html) Library Grants (http://librarygrants.blogspot.com/) Library Works (http://www.libraryworks.com/LW_Grants/GrantsCurrent.aspx)

Circulation and Developing Policies

Circulating

If you are planning to circulate the tablets, you’ll need to consider a few fundamentals of the program:

Physical space—where will the devices be kept and charged?

Tracking the device Content that will be placed on the device Accessories that will either circulate or be made

available Procedures to restore the device after it has been

returned

Mediasurfer Kiosk

• Works with iPads and other tablets/media devices

• Automatically wipes and restores/syncs

• Integrates with any ILS

• More information: http://www.tech-logic.com/pdf/MediaSurfer.pdf

Bretford iPad Products

Tray syncs up to 10 iOS devices (iPads, iPods, iPhones)

Cart available in two sizes: 20 or 30 iPads

Will charge and sync

Accounts v. Profiles (iPad)

Profiles/Accounts do not act as different user accounts on laptops or desktops

Profiles are administrative for restrictions, security, etc.

Accounts are connected with user and facilitates Apple interactions

All apps are visible on iPad – no matter how many accounts are used on single iPad – until the iPad is erased and reset to factory settings

Accounts Attached to user

Facilitate Apple interactions

Purchase and update apps

Sync data between devices

Profiles

Systems Profile Privileges

When Circulating… If a user adds an app or other content through

his/her own account, he/she still has access to it, just not on the returned device

The returned device can be wiped, restored to factory settings, and then synced with the institutional/library iTunes account

This can take anywhere from 5 minutes to an hour, depending on how much content needs to be restored.

Reset

Sync

From iTunes

• Factory settings restored

• Apps are updated and restored upon sync

• All of this occurs on the library’s Apple account

Developing Policies

As with all library resources, you’ll need to develop policies to manage the use of the tablets. These can include: User eligibility In-house v. external checkout Loan period Late fees Damage fees Renewals Holds User agreements/contracts

Quick Poll!

How long is the loan period for tablets at your library?

A. Less than 1 day

B. 1-3 days

C. 3-5 days

D. 5-7 days

E. More than 7 days

Existing Policies

A number of libraries that currently circulate iPads have policies posted on the web:

Virginia Tech’s Art + Architecture Library: http://www.lib.vt.edu/artarch/ipad-policy.html

MIT Lewis Music Library: http://libstaff.mit.edu/lewis/iPad_policies_procedures.pdf

Wake Forest University: http://zsr.wfu.edu/about/policies/technology-ipad

L.E. Phillips Memorial Public Library: http://www.ecpubliclibrary.info/services/library-services/ipads.html

iPad record from Virginia Tech Libraries

Catalog record links to policy

iPad Loan PolicyVirginia Tech Libraries

Available: http://www.lib.vt.edu/circ-reserve/equipment/fines.html

Existing User Agreements

Many libraries have posted their loan and user agreements for iPads (and other equipment) online:

Thomas Cooper Library at University of South Carolina: http://library.sc.edu/complab/iPad%20Agreement.pdf

Marshall University Libraries: http://www.marshall.edu/library/services/ipad/MU_Libraries_iPad_Liability_Agreement.pdf

Bowling Green State University Libraries: http://libguides.bgsu.edu/content.php?pid=303790&sid=2503572

L.E. Phillips Memorial Public Library: http://www.ecpubliclibrary.info/images/services/iPads/iPad_Borrowing_Agreement_4_Hour_In_House_2011.pdf

Staff Training & Exploration

The most important factor? Put the devices in the hands of library staff!

Public services staff need to be equipped to answer questions and provide front-line support

Training and User Groups

Set up a way for staff to communicate about using the devices. Examples include:

Goucher College Ipad Users Group facebook page: https://www.facebook.com/GoucherCollegeIPadUsersGroup

University of Queensland:SeniorNet: seniors helping seniors use computers and the internet http://www.seniornet.com.au/Training/TabletUserGroup.html

Penn State iPad user group : https://www.facebook.com/groups/pennstateipadusergroup//

User Support

Aside from equipping staff to support users, there are a number of other ways libraries starting tablet programs should consider supporting users: Creating help documentation Creating tutorials (non-Flash, in the case of iPads) to

be placed on library website and on devices Setting up open houses or petting zoos to

familiarize users with the new devices in a safe setting

Holding regular workshops related to the devices. Partner with experts.

Marketing and Assessing your program

Marketing

How will you let people know this service exists?

Ideas include: Media (town or school newspapers) Facebook (and other social media) announcements Highlight on website Presentations for different groups Events like open houses or petting zoos Other usual publicity outlets

Assessing

How will you know that your tablet program is meeting the needs of the community?

Consciously gather and store data Circulation statistics (if appropriate) Survey data Observational and anecdotal data

Set a time in the future (6 months? A year?) to critically review the program’s successes and weaknesses and incorporate feedback

Questions

What questions do you have about setting up a tablet program?

General Apps

Books

Cloud Storage

Text and Number tools

Presentation tools

Android IOS

Connecting to LCD projector

Flipboard

News Readers

Zite

Evernote

Google Maps

Waze

Free for both

Tripit

IFTTT

CamScanner

Just for Fun!

Lumosity

7 little words

Quiz Up

Touchcast

Vyclone

MagicPlan

Ted Talks

Snapseed

Instagram

Music and Radio

Shazam

Umano

Audible

Penultimate

Paper

Apps for Schools

Bloom’s Taxonomy for iPads and Tablets

http://www.schrockguide.net/bloomin-apps.html

Used with permission from Kathy Schrock

Science 360 and Science 360 Radio

History Maps of the World

Tree IdentificationLeaf Snap

Virginia Tech Tree Identification

American Museum of Natural History, N.Y.

Edmodo

Student organizers

IOS - iStudiez Android – Assignment Planner

Anatomy 4D

Khan Academy

HMH Fuse Algebra

The Particles

Oxford Picture Dictionary

Duolingo

.

Apps for Academic Libraries

iAnnotate

Reference

IEEE XPLOrer

JStor

MEDlineplus

worldcat

Gale - amlCollege Version

Gale - amlCollege Version

Gale - amlCollege Version

Conclusions and Looking Forward

Staying Up to Date

Higher Ed Blogs Professor Hacker Center for Learning and

Performance Technologies

Mobile Learning Apple ‘n apps iPad insight Just another iPad blog Upside Learning blog Marc Prensky’s weblog Endgadget

Apple blogs Apple Gazette The Unofficial Apple

Weblog Cult of Mac The Apple Blog Edible Apple JK on the run World of Apple

Other Relevant Blogs

Android blogs Androinica Android and me Android guys Hello Android IM Android Mobile Moo Android Official blog

tabletsinlibraries.tumblr.com

More Great Resources

Horizon Report

EDUCAUSE

ECAR (the research arm of EDUCAUSE)

Chronicle of Higher Education

Library Technology Reports

LITA Guides

After Tablets…What’s Next?

Image courtesy of http://semanticweb.com

Basically—The way in which objects around us will gather data and connect to controls or other machines via the Internet

Examples—• Fitbit sensors to analyze

workout performance• Ninja Blocks home safety

system

Library services—• Mobile device interacting with

physical library• Smart objects that will create a

presence for e-resources

Final Q&A

What final questions can we answer for you?

We’ll answer as many questions as time permits, then follow up on our Tumblr and/or the ALA TechSource blog afterwards.

References: Part II

Allison. (2011, August 9). iPads replace desktop computers at North Shore Public Library. Retrieved from http://sclsyouthservices.wordpress.com/2011/08/09/ipads-replace-desktop-computers-at-north-shore-public-library/

Anderson, C. and Wolff, M. (2010, August 17). The Web is dead. Long live the Internet. Wired Magazine. Retrieved from http://www.wired.com/magazine/2010/08/ff_webrip/all/1

Bogost, I. (2011, January 12). What is an app? A shortened, slang application. Retrieved from http://www.bogost.com/blog/what_is_an_app.shtml

Jobs, S. (2010, April). Thoughts on Flash. Retrieved from http://www.apple.com/hotnews/thoughts-on-flash/

Turner, A. (2011, January 28). Houston libraries want preschoolers to check out iPads. Houston Chronicle. Retrieved from http://www.chron.com/business/technology/article/Houston-libraries-want-preschoolers-to-check-out-1689013.php

References: Part 2 Mitchell, A., Rosenstiel, T., Santhanam, L. H. and Christian, L. (2012, October 1). Future of

mobile news. Journalism.org. Retrieved from http://www.journalism.org/analysis_report/future_mobile_news

Nielsen News. (2011, May 5). Connected devices: How we use tablets in the U.S. Retrieved from http://www.gartner.com/it/page.jsp?id=1800514

Pew Internet & American Life Project. (2013, January). Adult gadget ownership over time. Retrieved from http://www.pewinternet.org/Trend-Data-(Adults)/Device-Ownership.aspx.

Samsung Electronics Co. (2011). Samsung Galaxy Tab. Retrieved from http://www.samsung.com/global/microsite/galaxytab/10.1/index.html

Steele, C. (2011, August 7). History of the tablet. Retrieved from http://www.pcmag.com/slideshow/story/285757/history-of-the-tablet/

Tablet computers (cover story). (2011, December). Consumer Reports, 76(12), 26.

Turner, A. (2011, January 28). Houston libraries want preschoolers to check out iPads. Houston Chronicle website. Retrieved from http://www.chron.com/business/technology/article/Houston-libraries-want-preschoolers-to-check-out-1689013.php

Wang, M. and Tsai, J. (2013, January 23). Apple to see tablet market share dip in 1H13. DigiTimes. Retrieved from http://www.digitimes.com/news/a20130123PD214.html

Credits & thanks, Part II

Angela Caldwell, Kindergarten Teacher, Montlieu Academy of Technology

Kim McCallister, Library Media Specialist, Liberty Middle School, Ashland, Virginia

Neal Henshaw, Classroom Manager, University Libraries, Virginia Tech

Maria Lewis (Coordinator for Technology Integration) and Anne Evans (Coordinator for History and Social Sciences), Charlottesville Schools

Patrick Tomlin, Art and Architecture Librarian, University Libraries, Virginia Tech

Thanks everyone!

Credits & thanks: Part 1

Susan Asselin, Professor & Dept. Chair, Teaching and Learning, Virginia Tech

Rick Barrow, Project Associate, VA Assistive Technology System, Virginia Tech

Department of Assessment & Library Access Services, University Libraries, Virginia Tech

Ross Edmonds, Web Designer & Software Manager, University Libraries, Virginia Tech

Neal Henshaw, Classroom Manager, University Libraries, Virginia Tech

Kevin Jarrett, add title here

Lesley Moyo, Director for Library Research & Instructional Services, University Libraries, Virginia Tech

Stephen Rechtman, PC Hardware/Software Support Analyst, University Libraries, Virginia Tech

John Stoneberg (and staff), Library Director, L.E. Phillips Memorial Public Library

Patrick Tomlin, Head, Art + Architecture Library, Virginia Tech

References: Part I

Mitchell, A., Rosenstiel, T., Santhanam, L. H. and Christian, L. (2012, October 1). Future of mobile news. Journalism.org. Retrieved from http://www.journalism.org/analysis_report/future_mobile_news

Nielsen News. (2011, May 5). Connected devices: How we use tablets in the U.S. Retrieved from http://www.gartner.com/it/page.jsp?id=1800514

Pew Internet & American Life Project. (2013, January). Adult gadget ownership over time. Retrieved from http://www.pewinternet.org/Trend-Data-(Adults)/Device-Ownership.aspx.

Samsung Electronics Co. (2011). Samsung Galaxy Tab. Retrieved from http://www.samsung.com/global/microsite/galaxytab/10.1/index.html

Steele, C. (2011, August 7). History of the tablet. Retrieved from http://www.pcmag.com/slideshow/story/285757/history-of-the-tablet/

Tablet computers (cover story). (2011, December). Consumer Reports, 76(12), 26.

Turner, A. (2011, January 28). Houston libraries want preschoolers to check out iPads. Houston Chronicle website. Retrieved from http://www.chron.com/business/technology/article/Houston-libraries-want-preschoolers-to-check-out-1689013.php

Wang, M. and Tsai, J. (2013, January 23). Apple to see tablet market share dip in 1H13. DigiTimes. Retrieved from http://www.digitimes.com/news/a20130123PD214.html

Credits & thanks: Part I

Susan Asselin, Professor & Dept. Chair, Teaching and Learning, Virginia Tech

Rick Barrow, Project Associate, VA Assistive Technology System, Virginia Tech

Department of Assessment & Library Access Services, University Libraries, Virginia Tech

Ross Edmonds, Web Designer & Software Manager, University Libraries, Virginia Tech

Neal Henshaw, Classroom Manager, University Libraries, Virginia Tech

Kevin Jarrett, add title here

Lesley Moyo, Director for Library Research & Instructional Services, University Libraries, Virginia Tech

Stephen Rechtman, PC Hardware/Software Support Analyst, University Libraries, Virginia Tech

John Stoneberg (and staff), Library Director, L.E. Phillips Memorial Public Library

Patrick Tomlin, Head, Art + Architecture Library, Virginia Tech