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Integrating iPads and Tablet Computers into Library Services
Part 2Heather Moorefield-Lang and Carolyn Meier
Feb. 20, 2014
Types of Tablet Programs
Libraries interested in purchasing tablets may have a variety of objectives: For staff: productivity, exploration, experience For in-house use: in classes, in story times, for other
specific purposes inside the library or other educational setting
For circulation: users can check out for personal use
Keep these different objectives in mind as we discuss building a tablet program and explore various examples
Tablets and Reference
Called Many Things
Roving Reference
Roaming Reference
Reference on the Go
Traveling Reference
Roving Services
Roaming Services
It depends on the focus on the services being delivered
Services Provided
General Reference on the Floor
Peer to Peer Service, Reference, or Aid (Finding Books, Printing, More basic info)
Faculty roaming reference
Devices with faculty outside of the library
Data collection
How space in library is being used
Its on the go, only limited by imagination!
ADA compliance
Highlights of 2013: Accessibility in Mainstream Devices - http://www.mediaaccess.org.au/latest_news/affordable/highlights-of-2013-accessibility-in-mainstream-devices
Disability Blog – Technology - http://usodep.blogs.govdelivery.com/category/technology/
Accessibility for mobile, tablets and touch - https://www.davidberman.com/courses/accessibility-for-mobile-tablets-and-touch/
Why you should care about web accessibility - http://blog.usabilla.com/why-you-should-care-about-web-accessibility/
Setting up a program
We’ll discuss these steps a bit here, and also touch on them in the examples we’ll explore. Assessing needs Finding funding and purchasing Developing policies and circulation Training and tech support User support Marketing Implementing and assessing the program
Quick poll!
My library’s tablet program is…
A. Up, running, and successful!
B. In the works
C. Still a year or more in the future
D. Not yet in my library’s future
Needs AssessmentPlanning for your tablets program
Information Gathering
Inventory current services Offered by library Offered by competitors
Information Gathering
Inventory current needs Focus groups and interviews Surveys Observations Anecdotal evidence
Budgeting and FundingPlanning for your tablets program
Sample Budget: iPads
Devices 10 iPad 2s (16 GB, Wi-Fi
only): $4,000.00
Accessories 10 Smart Covers: $400.00 10 iPad sleeves: $250.00 10 AppleCare programs
$1000 5 Digital AV adapters:
$200.00 5 VGA adapters: $150.00 5 Pogo Styli: $75.00 3 Camera connection kits:
$100.00
Circulating TechLogic MediaSurfer
kiosk system: $20,000 Storage
Bretford PowerSync Cart for iPads: $2,600.00
Maintenance 13” MacBook Pro:
$1,200.00 iTunes account: $0.00
Apps $300/year
= almost $30,000
Purchasing
After making the initial decision to purchase tablets, again, think about the specifications and content available for the device(s).
Consider what accessories you may want to purchase and circulate along with the device you select (e.g., keyboard? VGA or HDMI adapters?)
Leave room in your budget for apps and other accessories you may want or need down the road
Purchasing apps - Apple
One license per device
Apple Volume Purchase Program for iOS apps and books K-12 Higher education http://www.apple.com/education/volume-purchase-p
rogram/
Apple purchasing for non-educational entities Volume licensing for business Multiple accounts “Gifting” an app from a single account
Purchasing apps – Android and Windows
One license per device
Android: Google Play Private Channel
Google Play for Education
A few funding resources
Consider local partnerships or funding opportunities Consider the following funding sources:
Perma-Bound (http://www.perma-bound.com/grants-and-funding.faces)
DonorsChoose.org (http://www.donorschoose.org/) Tech Soup for Libraries (http://techsoupforlibraries.org/) Grants.gov (http://www.grants.gov/) IMLS grants (http://www.imls.gov/applicants/search.aspx) NEH grants (http://www.neh.gov/grants/grants.html) Library Grants (http://librarygrants.blogspot.com/) Library Works (http://www.libraryworks.com/LW_Grants/GrantsCurrent.aspx)
Circulation and Developing Policies
Circulating
If you are planning to circulate the tablets, you’ll need to consider a few fundamentals of the program:
Physical space—where will the devices be kept and charged?
Tracking the device Content that will be placed on the device Accessories that will either circulate or be made
available Procedures to restore the device after it has been
returned
Mediasurfer Kiosk
• Works with iPads and other tablets/media devices
• Automatically wipes and restores/syncs
• Integrates with any ILS
• More information: http://www.tech-logic.com/pdf/MediaSurfer.pdf
Bretford iPad Products
Tray syncs up to 10 iOS devices (iPads, iPods, iPhones)
Cart available in two sizes: 20 or 30 iPads
Will charge and sync
Accounts v. Profiles (iPad)
Profiles/Accounts do not act as different user accounts on laptops or desktops
Profiles are administrative for restrictions, security, etc.
Accounts are connected with user and facilitates Apple interactions
All apps are visible on iPad – no matter how many accounts are used on single iPad – until the iPad is erased and reset to factory settings
Accounts Attached to user
Facilitate Apple interactions
Purchase and update apps
Sync data between devices
Profiles
Systems Profile Privileges
When Circulating… If a user adds an app or other content through
his/her own account, he/she still has access to it, just not on the returned device
The returned device can be wiped, restored to factory settings, and then synced with the institutional/library iTunes account
This can take anywhere from 5 minutes to an hour, depending on how much content needs to be restored.
Reset
Sync
From iTunes
• Factory settings restored
• Apps are updated and restored upon sync
• All of this occurs on the library’s Apple account
Developing Policies
As with all library resources, you’ll need to develop policies to manage the use of the tablets. These can include: User eligibility In-house v. external checkout Loan period Late fees Damage fees Renewals Holds User agreements/contracts
Quick Poll!
How long is the loan period for tablets at your library?
A. Less than 1 day
B. 1-3 days
C. 3-5 days
D. 5-7 days
E. More than 7 days
Existing Policies
A number of libraries that currently circulate iPads have policies posted on the web:
Virginia Tech’s Art + Architecture Library: http://www.lib.vt.edu/artarch/ipad-policy.html
MIT Lewis Music Library: http://libstaff.mit.edu/lewis/iPad_policies_procedures.pdf
Wake Forest University: http://zsr.wfu.edu/about/policies/technology-ipad
L.E. Phillips Memorial Public Library: http://www.ecpubliclibrary.info/services/library-services/ipads.html
iPad record from Virginia Tech Libraries
Catalog record links to policy
iPad Loan PolicyVirginia Tech Libraries
Available: http://www.lib.vt.edu/circ-reserve/equipment/fines.html
Existing User Agreements
Many libraries have posted their loan and user agreements for iPads (and other equipment) online:
Thomas Cooper Library at University of South Carolina: http://library.sc.edu/complab/iPad%20Agreement.pdf
Marshall University Libraries: http://www.marshall.edu/library/services/ipad/MU_Libraries_iPad_Liability_Agreement.pdf
Bowling Green State University Libraries: http://libguides.bgsu.edu/content.php?pid=303790&sid=2503572
L.E. Phillips Memorial Public Library: http://www.ecpubliclibrary.info/images/services/iPads/iPad_Borrowing_Agreement_4_Hour_In_House_2011.pdf
Staff Training & Exploration
The most important factor? Put the devices in the hands of library staff!
Public services staff need to be equipped to answer questions and provide front-line support
Training and User Groups
Set up a way for staff to communicate about using the devices. Examples include:
Goucher College Ipad Users Group facebook page: https://www.facebook.com/GoucherCollegeIPadUsersGroup
University of Queensland:SeniorNet: seniors helping seniors use computers and the internet http://www.seniornet.com.au/Training/TabletUserGroup.html
Penn State iPad user group : https://www.facebook.com/groups/pennstateipadusergroup//
User Support
Aside from equipping staff to support users, there are a number of other ways libraries starting tablet programs should consider supporting users: Creating help documentation Creating tutorials (non-Flash, in the case of iPads) to
be placed on library website and on devices Setting up open houses or petting zoos to
familiarize users with the new devices in a safe setting
Holding regular workshops related to the devices. Partner with experts.
Marketing and Assessing your program
Marketing
How will you let people know this service exists?
Ideas include: Media (town or school newspapers) Facebook (and other social media) announcements Highlight on website Presentations for different groups Events like open houses or petting zoos Other usual publicity outlets
Assessing
How will you know that your tablet program is meeting the needs of the community?
Consciously gather and store data Circulation statistics (if appropriate) Survey data Observational and anecdotal data
Set a time in the future (6 months? A year?) to critically review the program’s successes and weaknesses and incorporate feedback
Questions
What questions do you have about setting up a tablet program?
General Apps
Books
Cloud Storage
Text and Number tools
Presentation tools
Android IOS
Connecting to LCD projector
News Readers
Zite
Evernote
Google Maps
Waze
Free for both
Tripit
IFTTT
CamScanner
Just for Fun!
Lumosity
7 little words
Quiz Up
Touchcast
Vyclone
MagicPlan
Ted Talks
Snapseed
Music and Radio
Shazam
Umano
Audible
Penultimate
Paper
Apps for Schools
Bloom’s Taxonomy for iPads and Tablets
http://www.schrockguide.net/bloomin-apps.html
Used with permission from Kathy Schrock
Science 360 and Science 360 Radio
History Maps of the World
Tree IdentificationLeaf Snap
Virginia Tech Tree Identification
American Museum of Natural History, N.Y.
Edmodo
Student organizers
IOS - iStudiez Android – Assignment Planner
Anatomy 4D
Khan Academy
HMH Fuse Algebra
The Particles
Oxford Picture Dictionary
Duolingo
.
Apps for Academic Libraries
iAnnotate
Reference
IEEE XPLOrer
JStor
MEDlineplus
worldcat
Gale - amlCollege Version
Gale - amlCollege Version
Gale - amlCollege Version
Conclusions and Looking Forward
Staying Up to Date
Higher Ed Blogs Professor Hacker Center for Learning and
Performance Technologies
Mobile Learning Apple ‘n apps iPad insight Just another iPad blog Upside Learning blog Marc Prensky’s weblog Endgadget
Apple blogs Apple Gazette The Unofficial Apple
Weblog Cult of Mac The Apple Blog Edible Apple JK on the run World of Apple
Other Relevant Blogs
Android blogs Androinica Android and me Android guys Hello Android IM Android Mobile Moo Android Official blog
tabletsinlibraries.tumblr.com
More Great Resources
Horizon Report
EDUCAUSE
ECAR (the research arm of EDUCAUSE)
Chronicle of Higher Education
Library Technology Reports
LITA Guides
After Tablets…What’s Next?
Image courtesy of http://semanticweb.com
Basically—The way in which objects around us will gather data and connect to controls or other machines via the Internet
Examples—• Fitbit sensors to analyze
workout performance• Ninja Blocks home safety
system
Library services—• Mobile device interacting with
physical library• Smart objects that will create a
presence for e-resources
Final Q&A
What final questions can we answer for you?
We’ll answer as many questions as time permits, then follow up on our Tumblr and/or the ALA TechSource blog afterwards.
References: Part II
Allison. (2011, August 9). iPads replace desktop computers at North Shore Public Library. Retrieved from http://sclsyouthservices.wordpress.com/2011/08/09/ipads-replace-desktop-computers-at-north-shore-public-library/
Anderson, C. and Wolff, M. (2010, August 17). The Web is dead. Long live the Internet. Wired Magazine. Retrieved from http://www.wired.com/magazine/2010/08/ff_webrip/all/1
Bogost, I. (2011, January 12). What is an app? A shortened, slang application. Retrieved from http://www.bogost.com/blog/what_is_an_app.shtml
Jobs, S. (2010, April). Thoughts on Flash. Retrieved from http://www.apple.com/hotnews/thoughts-on-flash/
Turner, A. (2011, January 28). Houston libraries want preschoolers to check out iPads. Houston Chronicle. Retrieved from http://www.chron.com/business/technology/article/Houston-libraries-want-preschoolers-to-check-out-1689013.php
References: Part 2 Mitchell, A., Rosenstiel, T., Santhanam, L. H. and Christian, L. (2012, October 1). Future of
mobile news. Journalism.org. Retrieved from http://www.journalism.org/analysis_report/future_mobile_news
Nielsen News. (2011, May 5). Connected devices: How we use tablets in the U.S. Retrieved from http://www.gartner.com/it/page.jsp?id=1800514
Pew Internet & American Life Project. (2013, January). Adult gadget ownership over time. Retrieved from http://www.pewinternet.org/Trend-Data-(Adults)/Device-Ownership.aspx.
Samsung Electronics Co. (2011). Samsung Galaxy Tab. Retrieved from http://www.samsung.com/global/microsite/galaxytab/10.1/index.html
Steele, C. (2011, August 7). History of the tablet. Retrieved from http://www.pcmag.com/slideshow/story/285757/history-of-the-tablet/
Tablet computers (cover story). (2011, December). Consumer Reports, 76(12), 26.
Turner, A. (2011, January 28). Houston libraries want preschoolers to check out iPads. Houston Chronicle website. Retrieved from http://www.chron.com/business/technology/article/Houston-libraries-want-preschoolers-to-check-out-1689013.php
Wang, M. and Tsai, J. (2013, January 23). Apple to see tablet market share dip in 1H13. DigiTimes. Retrieved from http://www.digitimes.com/news/a20130123PD214.html
Credits & thanks, Part II
Angela Caldwell, Kindergarten Teacher, Montlieu Academy of Technology
Kim McCallister, Library Media Specialist, Liberty Middle School, Ashland, Virginia
Neal Henshaw, Classroom Manager, University Libraries, Virginia Tech
Maria Lewis (Coordinator for Technology Integration) and Anne Evans (Coordinator for History and Social Sciences), Charlottesville Schools
Patrick Tomlin, Art and Architecture Librarian, University Libraries, Virginia Tech
Thanks everyone!
Credits & thanks: Part 1
Susan Asselin, Professor & Dept. Chair, Teaching and Learning, Virginia Tech
Rick Barrow, Project Associate, VA Assistive Technology System, Virginia Tech
Department of Assessment & Library Access Services, University Libraries, Virginia Tech
Ross Edmonds, Web Designer & Software Manager, University Libraries, Virginia Tech
Neal Henshaw, Classroom Manager, University Libraries, Virginia Tech
Kevin Jarrett, add title here
Lesley Moyo, Director for Library Research & Instructional Services, University Libraries, Virginia Tech
Stephen Rechtman, PC Hardware/Software Support Analyst, University Libraries, Virginia Tech
John Stoneberg (and staff), Library Director, L.E. Phillips Memorial Public Library
Patrick Tomlin, Head, Art + Architecture Library, Virginia Tech
References: Part I
Mitchell, A., Rosenstiel, T., Santhanam, L. H. and Christian, L. (2012, October 1). Future of mobile news. Journalism.org. Retrieved from http://www.journalism.org/analysis_report/future_mobile_news
Nielsen News. (2011, May 5). Connected devices: How we use tablets in the U.S. Retrieved from http://www.gartner.com/it/page.jsp?id=1800514
Pew Internet & American Life Project. (2013, January). Adult gadget ownership over time. Retrieved from http://www.pewinternet.org/Trend-Data-(Adults)/Device-Ownership.aspx.
Samsung Electronics Co. (2011). Samsung Galaxy Tab. Retrieved from http://www.samsung.com/global/microsite/galaxytab/10.1/index.html
Steele, C. (2011, August 7). History of the tablet. Retrieved from http://www.pcmag.com/slideshow/story/285757/history-of-the-tablet/
Tablet computers (cover story). (2011, December). Consumer Reports, 76(12), 26.
Turner, A. (2011, January 28). Houston libraries want preschoolers to check out iPads. Houston Chronicle website. Retrieved from http://www.chron.com/business/technology/article/Houston-libraries-want-preschoolers-to-check-out-1689013.php
Wang, M. and Tsai, J. (2013, January 23). Apple to see tablet market share dip in 1H13. DigiTimes. Retrieved from http://www.digitimes.com/news/a20130123PD214.html
Credits & thanks: Part I
Susan Asselin, Professor & Dept. Chair, Teaching and Learning, Virginia Tech
Rick Barrow, Project Associate, VA Assistive Technology System, Virginia Tech
Department of Assessment & Library Access Services, University Libraries, Virginia Tech
Ross Edmonds, Web Designer & Software Manager, University Libraries, Virginia Tech
Neal Henshaw, Classroom Manager, University Libraries, Virginia Tech
Kevin Jarrett, add title here
Lesley Moyo, Director for Library Research & Instructional Services, University Libraries, Virginia Tech
Stephen Rechtman, PC Hardware/Software Support Analyst, University Libraries, Virginia Tech
John Stoneberg (and staff), Library Director, L.E. Phillips Memorial Public Library
Patrick Tomlin, Head, Art + Architecture Library, Virginia Tech
