ICANN53 Fadi Chehadé Keynote

Solid and Independent ContractualCompliance

IANA FunctionsExceed SLAs in Place.93% Overall CustomerSatisfaction

GovernanceBest Practices• Nominating Process• Board Structure

Neutral Coordination + Facilitation of Stakeholders

StrengthenPolicyDevelopmentProcess

Support for Multistakeholder Internet Governance

Portfolio of Projects---------------------------------KPI Dashboard

Energized Internet Technology Organization

OPSReviews +ReviewCycles

24/5Global CustomerSupport Centers

Global Operations3 hubs

ConsumerSafe-guards

Planning System• Five-year Strategic Plan• Five-year Operating Plan & Financial Model• Annual Operating Plan + Budget

Accessibility--------------------------------Translation in U.N.Languages--------------------------------Remote Participation

AccountabilityMechanisms

• Independent Review Process• Reconsideration Request• Ombudsman

Dedicated Team on Development and Public Responsibility

CCWG-AccountabilityRecommendations

Open + InclusiveOrganization

Independent• Self-Funded• Self-Governed

New L-Root instance, in Argentina

150+GovernmentsInvolved

Evolved MeetingStructure

2nd AnnualITSecurityAuditwithLeidos

Language Localisation Toolkit

ArbitrationVenueOptions

Multistakeholder + Community-Driven

OperationalStability

Transparent +Accountable

Globalization

SOs + ACs------------------------------- Supporting Organizations------------------------------- Advisory Committees-------------------------------43

87

...

...

76

81

ProblematicImmediate Actions Required

The number reflects the weighted score of the dashboard charts per goal.

Below TargetCorrective Actions as needed

On TargetNo corrective actions required

0-49 50-84 85-100

ICANN KPI DashboardBeta

ICANN KPI Dashboard

Dashboard > Objective 3 & Goals

87

94

o

Beta

Dashboard > Objective 3 & Goals > Goal 3.1

87

Revenue/Expenses overall consistent with target.Reserve Fund progresses towards target.

Actual to target reserve fund balance & utilization,and financial performance metrics

0

20

40

60

80

100

120Revenue Expenses Reserve Fund

Target ActualActual

ActualTarget

Target

-2M -7M-23M

Beta

3.1.1