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FUN WITH ERROR MESSAGES
STL UX 2011
Danielle Cooley @dgcooley
An error message should…
Be expressed in plain language Precisely indicate the problem Constructively suggest a solution
Nielsen & Molich, 1990
Delight
Wait. WHAT?!
Why so surprised?
Plain language
Plain language
can not find one of the library files needed to run this application
Precisely indicate the problem
Be specific
Constructively suggest a solution
The opposite of good
404 as an opportunity
404 in action
They take the blame.
They make some
suggestions.
404 in action
E*Trade includes a search.
404 in action
Irony
Irony
Randomness
Error was addressed by convincing the computer that English is not a letter.
In popular culture
Did you know?Vista’s error screens were originally RED!
Mobile wants to play, too!
Truth in error messages
My bad!
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