1. Fun with Error Messages Danielle Cooley@dgcooley STL UX 2011
2. An error message should
Be expressed in plain language
3. Precisely indicate the problem 4. Constructively suggest a solutionNielsen & Molich, 1990
Wait. WHAT?! 5. Why so surprised? 6. Plain language 7. Plain language can not find one of the library files needed to run this application 8. Precisely indicate the problem 9. Be specific 10. Constructively suggest a solution 11. The opposite of good 12. 404 as an opportunity 13. 404 in action They take the blame. They make some suggestions. 14. 404 in action E*Trade includes a search. 15. 404 in action 16. Irony 17. Irony 18. Randomness Error was addressed by convincing the computer that English is not a letter. 19. In popular culture Did you know? Vistas error screens were originally RED! 20. Mobile wants to play, too! 21. Truth in error messages 22. My bad!