FINEOS: Crowd Sourcing Rules!

YES WE CANHow to Win Using Social Technologies

Barry Libert, Chairman and CEO, MzingaThursday, November 6, 2008

Be the change you wish to see in the world.

- Ghandi

SOMETHING BIG HAPPENED.

CHANGE YOU CAN BELIEVE IN.

HOW YOU CAN GET STARTED.

Something big happened.

WE voted. He won.

1. A MORE EFFICIENT CAMPAIGN

2. A SOCIAL PLATFORM

3. COMMUNITY-BASED ACTIVITIES

380% more Facebook friends

280% more Twitter followers

380% more MySpace supporters

905% more Youtube views

$639M

YOU CAN WIN TOO!

Three Industry Problems

• Customer Retention – 1 in 5 will defect• Employee Knowledge – Aging population• Generating New Business – Increased revenues

You are not alone. Employees and Customers Feel

Like This.

Change youcan believe in.

A NEW BUSINESS MODEL

SOCIAL TECHNOLOGIES

COMMUNITY BASED INITIATIVES

200+ ENTERPRISE CUSTOMERS

57 MILLION USERS

STRATEGY, SOCIAL SOFTWARE, MODERATION, ANALYTICS

2 BILLION INTERACTIONS/MONTH

LEADING BRANDS ARE STARTING

How you can get started.

#1. SUPPORT CUSTOMERS

Create forums

Build communities.

Customers will be 50% more loyal

Save 87% on customer support costs

YES YOU CAN

#2. DRIVE LEADS

Sponsor contests

Join Social networks.

56% of Americans say they feel “a stronger connection with, and better served by, companies they can interact with in a social

media environment”

Have customers who are willing to spend 54% more

YES YOU CAN

#3. IMPROVE PRODUCTIVITY

Start an Idea share.

Use polls, ratings, and reviews.

Receive 2x more positive feedback from

employees and customers.

Save money during budget cuts and times of financial crisis.

YES YOU CAN

He won. You can too!

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The Future of Business is Social

THANK YOU!

THANK YOU!www.mzinga.com

barry@mzinga.comTwitter: @blibert