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People like to communicate the way *they* want to, not the way they are *made* to. Furthermore, employees now expect access to consumer class "usable" technologies in their business environments - "Consumer Grade" trumps "Business Grade" 10 times out of 10. This is the world of Communications In The Cloud, where the synchronous modalities of Voice and Text meet the asynchronous modalities of Email, SMS, IM, Twitter, and the like. These modalities can - poorly - emulate each other, but genuine innovation and value is provided by services that can seamlessly move across these synchronous and asynchronous channels as users' needs change.
Citation preview
{
Emerging Trends in Communications
@dieswaytoofast (VP – Ubiquiti Networks)
Synchronous
Communications
Asynchronous
Communications
Synchronous Asynchronous
We have always done both!!!
Communications
Business Grade
The Old Black
Consumer Grade
The New Black
Function follows Form
Function follows Form
Function follows Form
Function follows Form
Function follows Form
Form follows Function
Form follows Function
Camera Web “Social” Calls Messaging Email Games Weather
Context defines Capability
Click to Email
Communication as a Feature
Click to Email
Facebook, Twitter, etc. embedded everywhere
Communication as a Feature
Click to Call
Voice as a Feature
What’s Missing?
Voice as a Feature
Presence
Voice as a Feature
Presence
Escalation
Voice as a Feature
Presence
Escalation
Fusion
Voice as a Feature
The Future (is now?)
703.386.1500 (Mahesh Paolini-Subramanya)
The Future (is now?)
703.386.1500 (Mahesh Paolini-Subramanya)
b7f3dd21-9172-429f-8d3e-3815936731bb
The Future (is now?)
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