E2.0 Open Forum: What's the End Game?

Sara Roberts,CEO, Roberts Golden Consulting@RobertsGolden

Megan Murray,Director, Collaboration Strategy, Moxie Software@MeganMurray

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Webinar Logistics

Thank you for joining today!

Submit questions via the WebEx Chat panel & Twitter - #MoxieCast

Session will be recorded and sent to attendees with presentation

Enterprise Collaboration Overview

The Landscape of Social Software – where are we and where are we going?

Critical Success Factors

1. Focus on the Intent

2. Concentrate on the Right Metrics

3. Choose the Right Tools

4. Culture is King – Assess and Address Org Readiness

5. Sustain & Manage Engagement

Contribute to the discussion: Post your questions in the Chat Panel or Twitter - #MoxieCast

Focus on the Intent

Need to focus on the business problem you’re trying to solve

Purpose and clarity is critical to getting support

Identify pain points and build your use cases and ROI from there

Contribute to the discussion: Post your questions in the Chat Panel or Twitter - #MoxieCast

Concentrate on the Right Metrics

ROI comes in many different flavors

What does the data look like to know you’re getting to your goals?

Contribute to the discussion: Post your questions in the Chat Panel or Twitter - #MoxieCast

Choose the Right Tools

Again, back to the intent – what do you want to accomplish?

Tools need to be aligned to the way people work

Contribute to the discussion: Post your questions in the Chat Panel or Twitter - #MoxieCast

Culture is King – Assess & Address Org Readiness

Organizational readiness is critical to success

A comprehensive change management plan is one of the main linchpins for success

Contribute to the discussion: Post your questions in the Chat Panel or Twitter - #MoxieCast

Sustain & Manage Engagement

What does engagement mean in your organization?

Viral isn’t a strategy – a solid plan is key

Contribute to the discussion: Post your questions in the Chat Panel or Twitter - #MoxieCast

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Webinar Wrap Up

Thank you for your time

Continue the discussion on Twitter: #MoxieCast

Session recording and presentation will be sent via email

More questions – contact Sara and Megan –

• sara@robertsgolden.com & mmurray@moxiesoft.com

Contact Us:

• info@moxiesoft.com

• North America: 1.800.474.1149

• Europe: +44 (0)870 904 1122