eBook of @HKotadia 's 2010 Blog Posts on Social CRM, E2.0 and Cloud Computing #sCRM #e20

8/9/2019 eBook of @HKotadia 's 2010 Blog Posts on Social CRM, E2.0 and Cloud Computing #sCRM #e20

http://slidepdf.com/reader/full/ebook-of-hkotadia-s-2010-blog-posts-on-social-crm-e20-and-cloud-computing 1/57











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http://www.mediapost.com/publications/?fa=Articles.showArticle&art_aid=118988

http://www.engagementdb.com/downloads/ENGAGEMENTdb_Report_2009.pdf

http://www.briansolis.com/2009/10/revealing-the-people-defining-social-networks/

http://www.techcrunch.com/2010/01/01/ten-technologies-2010/





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http://localhost/mnt/ext/blogbooker/tmp/archives/16

http://www.webershandwick.com/resources/ws/flash/Twittervention_Study.pdf

http://blogs.hillandknowlton.com/maryleesachs/files/2009/11/cmo-survey-findings.pdf

http://www.prnewswire.com/news-releases/cmos-need-greater-engagement-internally-and-through-social-networks-for-their-brands-to-thrive-70196202.html



http://blog.nielsen.com/nielsenwire/global/led-by-facebook-twitter-global-time-spent-on-social-media-sites-up-82-year-over-year/






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http://www.socialmediaexaminer.com/how-ibm-uses-social-media-to-spur-employee-innovation/



http://en.wikipedia.org/wiki/Jeffrey%20A.%20Joerres

http://en.wikipedia.org/wiki/Indra%20Nooyi#Early_life_and_career

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http://www.businessweek.com/the_thread/brandnewday/archives/2009/10/cmo_poll_social.html

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http://www.comscore.com/Press_Events/Press_Releases/2010/3/Facebook_and_Twitter_Access_via_Mobile_Browser_Grows_by_Triple-Digits

http://www.comscore.com/Press_Events/Press_Releases/2010/3/Facebook_and_Twitter_Access_via_Mobile_Browser_Grows_by_Triple-Digits

http://en.wikipedia.org/wiki/ComScore

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http://www.toprankblog.com/2009/10/social-media-at-a-fortune-10-company-scott-monty-keynote/

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http://www.answers.com/topic/michael-copeland-2

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http://search.twitter.com/search?q=Engagementdb




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http://en.wikipedia.org/wiki/Objective_(goal)

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http://www.customerthink.com/blog/definition_of_social_crm_explained



http://www.businesswire.com/portal/site/cnnmoney/index.jsp?ndmViewId=news_view&newsId=20100414005416&newsLang=en&ndmConfigId=1000618&vnsId=33

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http://en.wikipedia.org/wiki/Affiliated%20Computer%20Services

http://en.wikipedia.org/wiki/Master%20Data%20Management

http://www.customerthink.com/blog/2010_year_of_social_crm



http://en.wikipedia.org/wiki/Master%20Data%20Management

http://www.linkedin.com/pub/john-ragsdale/a/55b/3a5

http://jragsdale.wordpress.com/2010/04/09/2010-dollars-pouring-into-social-service/

http://thesocialcustomer.com/Home/16569




http://en.wikipedia.org/wiki/SAP%20AG

http://en.wikipedia.org/wiki/Oracle%20Corporation

http://deals.venturebeat.com/2010/05/07/lithium-technologies-scout-labs/

http://www.biz360.com/pressreleases/prbiz360attensity100428.aspx


http://www.cnn.com/2010/WORLD/asiapcf/03/19/indonesia.rainforests.orangutan.nestle/index.html


http://en.wikipedia.org/wiki/Deepwater_Horizon_drilling_rig_explosion



http://www.thesocialcustomer.com/Home/16778





http://smartdatacollective.com/Home/27311

http://www.focus.com/briefs/information-technology/social-crm-dont-wait-social-media-oil-slick/

http://www.focus.com/briefs/information-technology/social-crm-dont-wait-social-media-oil-slick/

http://www.customerthink.com/node/227669


http://www.focus.com/briefs/information-technology/how-customer-engagement-will-determine-winning-brands-social/

http://www.focus.com/briefs/information-technology/how-customer-engagement-will-determine-winning-brands-social/




http://en.wikipedia.org/wiki/Design_by_committee

http://en.wikipedia.org/wiki/Predictive%20analytics

http://www.customerthink.com/blog/definition_of_social_crm_questions_amp_answers


http://en.wikipedia.org/wiki/Objective_(goal)

http://en.wikipedia.org/wiki/Strategy





http://en.wikipedia.org/wiki/Predictive_analytics

http://en.wikipedia.org/wiki/Software_as_a_service

http://en.wikipedia.org/wiki/Cloud_computing

http://en.wikipedia.org/wiki/Social_media

http://en.wikipedia.org/wiki/Smart_phone

http://en.wikipedia.org/wiki/Social_media



http://en.wikipedia.org/wiki/Cloud%20computing

http://en.wikipedia.org/wiki/Service-oriented%20architecture


http://www.nyse.com/about/listed/crm.html

http://en.wikipedia.org/wiki/Salesforce.com#Origins

http://en.wikipedia.org/wiki/Software%20as%20a%20service




http://en.wikipedia.org/wiki/Knowledge_management

http://www.customerthink.com/blog/social_media_the_new_front_end_of_crm_system



http://search.twitter.com/search?q=TED@Cannes

http://www.ted.com/speakers/clay_shirky.html

http://search.twitter.com/search?q=Cognitive%20Surplus

http://en.wikipedia.org/wiki/Clay%20Shirky

http://blog.facebook.com/blog.php?post=383404517130

http://en.wikipedia.org/wiki/Mark%20Zuckerberg

http://www.youtube.com/watch?v=jaWSvkd37TQ

http://www.hitwise.com/us/datacenter/main/dashboard-10133.html

http://weblogs.hitwise.com/heather-dougherty/2010/03/facebook_reaches_top_ranking_i.html

http://en.wikipedia.org/wiki/Facebook

http://www.google.com/corporate/

http://en.wikipedia.org/wiki/Google





http://en.wikipedia.org/wiki/Procter_%26_Gamble

http://www.youtube.com/watch?v=uLTIowBF0kE

http://www.customerthink.com/blog/definition_of_social_crm_questions_amp_answers



http://en.wikipedia.org/wiki/Affiliated%20Computer%20Services

http://en.wikipedia.org/wiki/Software%20as%20a%20service

http://www.executiveboard.com/about.html

http://www.executiveboard.com/elqNow/elqRedir.htm?ref=http://www.executiveboard.com/it/pdf/The_Future_of_Corporate_IT.pdf

http://www.executiveboard.com/elqNow/elqRedir.htm?ref=http://www.executiveboard.com/it/pdf/The_Future_of_Corporate_IT.pdf

http://blog.irvingwb.com/blog/2010/07/the-it-organization-in-the-age-of-the-cloud.html

http://blog.irvingwb.com/blog/2008/07/the-promise-and.html#more

http://blog.irvingwb.com/blog/2009/04/cloud-the-emergence-of-a-new-model-of-computing.html

http://en.wikipedia.org/wiki/Client_server

http://blog.irvingwb.com/about.html

http://www.businessweek.com/magazine/content/10_28/b4186033349524.htm

http://en.wikipedia.org/wiki/International%20Data%20Corporation



http://en.wikipedia.org/wiki/Twitter

http://www.crunchbase.com/person/dick-costolo

http://www.wpp.com/wpp/companies/companydetail.htm?id=397

http://www.groupm.com/irwin-gotlieb

http://www.crunchbase.com/company/linkedin

http://www.linkedin.com/in/jeffweiner08

http://www.crunchbase.com/company/zynga




http://en.wikipedia.org/wiki/Collaboration



http://en.wikipedia.org/wiki/Collaboration



http://investing.businessweek.com/businessweek/research/stocks/people/person.asp?personId=200167&ticker=SAP:US

http://investing.businessweek.com/businessweek/research/stocks/people/person.asp?personId=200167&ticker=SAP:US


http://www.quirky.com/products/44-Pivot_Power_Flexible_Power_Strip

http://www.quirky.com/


http://www.informationisbeautiful.net/2010/cognitive-surplus-visualized/



http://en.wikipedia.org/wiki/History_of_the_automobile

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http://en.wikipedia.org/wiki/Shakira

http://www.customerthink.com/blog/old_spice_the_best_social_crm_campaign_till_date



http://en.wikipedia.org/wiki/Digital%20divide

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http://en.wikipedia.org/wiki/Android%20%28operating%20system%29

http://tech.fortune.cnn.com/2010/08/06/attention-kmart-shoppers-149-android-tablet-on-aisle-5/

http://en.wikipedia.org/wiki/Kmart



Documents

eBook of @HKotadia 's 2010 Blog Posts on Social CRM, E2.0 and Cloud Computing #sCRM #e20