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Corporate Overview

EasyLink Services International Corporation

EasyLink Services International Corporation offers a comprehensive suite of cloud-based messaging and transaction services that help you conduct business electronically with your partners, suppliers, and customers – in virtually any way you’d like.

About EasyLink

•Founded in 1991•Publicly Traded on NASDAQ: ESIC•600 Employees•Managing over 5 million transactions each day•Supporting over 30,000 enterprise accounts across five continents•Number one outsourced enterprise fax solutions provider •The trust of 65 of the Fortune 100•The reliability expected by the world’s most demanding organisations

Business Messaging Solutions for Enterprises

EasyLink serves the world’s largest companies focusing on:

Financial ServicesInsuranceHealthcareRetailManufacturingOil and GasTransportation and LogisticsTechnology

These industries rely on EasyLink to deliver their most valuable transactions.

Products and Services

The EasyLink Business Integration Network

Integration as a Service

Software as a Service

Business Process Outsourcing

Fax Solutions

• Leverages existing email systems

• Reduces cost by eliminating fax servers, fax machines, telephony infrastructure and related maintenance and support

• Enables security, compliance and auditability

• Provides centralised administration and reporting

• Unlimited scalability for peak usage periods and growth

• Global reach with inbound number coverage in 50+ countries

• Redundant, geographically diverse global data centers

Desktop Fax

Sample Applications

Applications

Claims

Confirmations

Orders

Desktop Fax

Production Messaging

Production Messaging

• Automates the management of high-volume outbound documents for delivery as fax, email, secure email, and SMS

• Integrates with back-office applications using Web Services

• Reduces cost by eliminating third-party connectors, fax servers, telephony infrastructure and the resources required to manage them

• Increases compliance with privacy and security regulations by automating workflows for tracking, auditing, and archiving

Sample Applications

Claims Processing

Confirmations

Contract Administration

Trade Confirmations

Transaction Statements

Billing and Collections

Production Messaging

EasyLink Workflow Services (EWS)

Workflow Services

• Manage inbound processing of transactions through a rules-driven workflow

• Queue management, routing, assignment and escalation for workload balancing

• Alerts and notifications for high queue volume and past-due processing

• Compliance and security through audit trails and activity logging

• Highly-configurable security settings that tailor to customers’ security policies

• Simplified management of a complex set of business tasks

Sample Applications

Claims Processing

Application Processing

Approvals

Orders

Customer Service

Research Trials

Workflow Services

EasyLink Document Capture and Management (DCM)

Document Capture and Management

• Combines sophisticated OCR with human quality control to produce 99.5% accuracy

• Reduce operating expense by lowering costs associated with data entry

• Improve the reliability and integration of faxes into back-office business processes

• Reduce processing times by an average of 50%

• Increase departmental efficiencies by going from paper to automated images via workflow

Sample Applications

Claims Processing

Application Processing

Document Capture and Management

Notifications Service

Notifications ServiceSample Applications

Account Receivable Management

Appointment Reminders

Banking Notifications

Travel Notifications

Corporate Communications

Logistics

Surveys

Service Reminders

Pharmacy Notifications

Political Alerts

• Deliver messages as SMS, voice, email and fax

• Supports unified communications strategy

• Personalised, anytime communication with customers, employees and all other stakeholders

• Single or multi-delivery environment

• Outbound notifications or interactive response

• Consolidated job and reporting structure for multiple delivery platforms

• Reduce or eliminate IT costs, administrative delays and agent service delays

• Facilitates compliance with privacy mandates

Notifications Service

Secure Messaging

Secure Messaging

• Simplify communications by hosting secure e-mail and fax on a single platform

• Increase security through visibility of transactions

• Reduce exposure to compliance policy violations, litigation and penalties

• Integrate with existing infrastructure

• Reduce IT capital and support costs

• Compliance with today’s privacy mandates

Applications

Claims

Applications

Confirmations

Fax-to-purchase order

Secure Messaging

Electronic Data Interchange (EDI) Services

Electronic Data Interchange (EDI)

• Flexible solutions regardless of size and complexity

• Robust set of interconnects, gateways, and exchanges

• Web-based management tools

• Security and compliance

• Support for multiple communication protocols

• Sophisticated in-line translation

• Migrations, mapping, and on-boarding

Sample Applications

Invoices

Purchase Orders

ASNs

Labels, Tickets and Tags

The EasyLink EDI Network

Managed File Transfer (MFT)

Managed File Transfer

• Inter-company file transfers and the merging of ad-hoc and application-driven file transfers

• Consolidate large and voluminous incoming traffic of FTP and email files

• Scalability for outgrown internal FTP infrastructure - without increasing costs

• Outsourced expertise for managing new partner connections, security certificates and file transfer errors

Sample Applications

iDocs

Zip Files

Inventory

Payroll

Point of Sale

Banking

Managed File Transfer

The EasyLink Difference

• “As a Service” Solutions – cloud-based, secure, scalable services

• No Capital Expenditures – No hardware, software or maintenance

• Increased Productivity – Automate processes and free up critical IT resources

• Reliable, Redundant Service – Robust, “never busy” network with geographically dispersed data centers for full disaster recovery

• Industry-Specific Solutions – Expertise in critical business transactions, document process management, supply chain solutions and notifications

• Global Accountability – Worldwide network managed end-to-end by EasyLink with full spectrum of support services

• Global Support – World class customer support 24/7

Q&A and Business Discussion

The Marketing Organization

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