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This presentation tells the story of a Confluence makeover that involved taking a failing, misused wiki and transforming it to support the needs of an evolving Project Management Office (PMO). From this case study, themes emerged that illuminate the practices which turn a wiki from the wrong side of the tracks to an indispensable resource for the PMO. I align features (and plug-ins) in Confluence with the practices I learned that will make projects run smoothly. I describe how Confluence can be used to enhance the mission of the Project Management Office (PMO). I identify different PMO value models and outline the major functions in relation to how they can be facilitated by Confluence. I compare varying approaches to the use of Confluence from small to large knowledge management needs. I describe how transparency can be achieved in project governance with the use of Confluence. I offer some insight into project auditing and business alignment using Confluence. I also describe how confluence can be used to strengthen operational resiliency. Through my description of this authentic case study, I lay-out best practices to using features in Confluence to support the functions of a Project Management Office.
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Confluence for the Evolving Project Management Office (PMO)!Sandra Toner, Configuration Analyst!Ultra- Special Operations Technology, Inc.!
Intro to the PMO Good Wiki -Bad Wiki PMO Functional Areas
Agenda!
The PMO!
It is what it is!! An organizational body or entity assigned various responsibilities related to the
centralized and coordinated management of those projects under its domain.
-PMI PMBOK Guide
PMO Value Models!
Support Control
PMO Competency Continuum!• Project Oversight Project Office
• Process Control Basic PMO
• Process Support Standard PMO
• Business Maturity Advanced PMO
• Strategic Alignment Center of Excellence
PMO Competency Continuum!
I’m a mess. People
don’t trust me.
I’m very useful.
People rely on me.
http://fugato.net/wp-content/goofuselect.jpg
Ask yourself…!who can see or do specific things
what content goes where
how is QA performed
which practices are preferred
You can't turn a herd of turtles into a
twenty-mule work team.
L. Todryk!
PMO Functional Areas!
PMO Functional Areas!Practice Management Infrastructure Management Resource Management Continuity Management Business Alignment
Process and Practice! “Trying to manage a project without
project management is like trying to play a game without a game plan.”
K. Tate (PMI)
Methodology Transparency!• PM Process Guide!• PM Practice Guide!• PM Toolkit!• PM Glossary!
Critical Processes
Best Practices
Infrastructure!
INFRASTRUCTURE DEFINITION!
Governance!• PMO Charter and
Policies!• Structure!• Control Board Activity!
http://360vendormanagement.com/wp-content/uploads/2009/12/outsourcing-governance-organization-design.jpg
Assessment!• Competency, Capability,
and Maturity!• Audit!
http://www.graphicpartners.com/images/quality_assurance.jpg
PMO Charter Identify Roles
Baseline for Assessment
Project Classifications Control Board
Audit Plan and Results
Resource Herding!
http://www.moillusions.com/wp-content/uploads/2011/12/Optical-Illusion-Cows.jpg
Project Resources!• Identify and Assign!• Performance!
http://humancapitaladviser.com/wp-content/uploads/2012/02/human_resources.jpg
Resource Development!• Training!• Teaming!
http://wiki.opscode.com/download/attachments/1179732/resource-definition.jpg
Resource Tracking Team Recognition
Resource Utilization Skill Gaps
PM Team Tools
Continuity! “Continuity does not rule out
fresh approaches to fresh situations.”��� -Dean Rusk ���
Career Development!• Mentoring!• Knowledge Transfer!
http://career.washcoll.edu/Career%20Fair/annualcareerfair.php
Highly Effective Models Partner with HR
Mentorship Engagement Role-based Procedures
http://www.patrickdowney.com/media/line-up-coll.jpg
Business Alignment!The success of the Rat Pack was due to the camaraderie, the three guys who work together and kid each other and love each other. ���
Sammy Davis, Jr. ���
http://3.bp.blogspot.com/-6uCPCSkJuPI/T5ewLIGW-_I/AAAAAAAAFm0/VI3SDsXd9xU/s1600/anonymous-the-rat-pack-8401038.jpg
Relationships!
• Stakeholders!
http://blog.mindjet.com/wp-images/user_images/Success.jpg
Facilitate Communication
Participation Expectations
#summit12
Confluence is only as useful as you create it to be.
Plan it. Be transparent. Audit it. Be consistent. Use it.
Thank you!
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