Boosting Productivity through Successful Engaging SharePoint Portals by Joel Oleson

Boosting Productivity Through Successful Engaging SharePoint Portals

Joel Oleson@joeloleson

Yarin Negri@cardiolog

Recording: http://www.intlock.com/intlocksite/productsandservices/video.asp?vid=9WaX_up6EXY

SharePoint Joel@joeloleson

• First SharePoint Admin• #1 SharePoint Influencer 2012 by Forbes

Columnist• Voted Most Popular SharePoint Blogger

2012 • Epic Traveler - TravelingEpic.com – Speaking

and Traveling to over 140 Countries

2

Agenda

• The Mission and Purpose• The Difference is the Destination• The Strategy• The Crew• The Success

The Mission

• What are the goals?• What resources are required to

achieve the goals• How will you determine and

measure success or failure

5 Characteristics of Purpose• Participant magnetism: Motivate people to participate, build

within them a compelling need to participate. If you have to create interest among users, you've chosen the wrong purpose.

• Community draw: resonate with enough people to catalyze a community and deliver robust user-generated content. The best communities are heavily unbalanced - community contributes far more content than the supporting enterprise

• Organizational value: The purpose should have a clear business outcome. This is the "what's in it for the organization" clearly measured and shared with the community as feedback and motivation

• Promoting evolution: Select purposes that you and the community can build on

• Low community risk: Choose low risk over high rewardGartner 2013 “Characteristics of Purpose”

Intranet Evolution

AIIM Infographic based on 2012 & 2013 SurveyBuilt for Salient6.com

Harsh Reality

31%feel they have only achieved

a basic deployment compared to their

original ambitions...

AIIM 2012 Survey

Provide and Pray…• Although social technologies are employed by

70 percent of organizations…

Gartner, Inc. said most social collaboration initiatives fail because they follow a worst practice approach of "provide and pray", leading to a 10 percent success rate.

Why Social Collaboration Fails

Social collaboration initiatives that have a clear and compelling purpose from the outset tend to succeed. While this may seem obvious, the vast majority of organizations treat collaboration as a platform decision, rather than a solution to a specific business problem or a route to a desired outcome.

-- “Gartner Says the Vast Majority of Social Collaboration Initiatives Fail Due to Lack of Purpose”http://www.gartner.com/newsroom/id/2402115?goback=.gde_3904592_member_237431818

Engaging Ideas… Shared from SPYAMBrand it• Company brand and culture• Responsive Web Design• Simple Navigation: Easiest place to start for a search or browse• User Contributed Ideas• Scorecards and Dashboards / IT Uptime / Project Status• FavoritesContent is King• Classifieds• Cafeteria/Lunch Menu• Quick Poll / Survey• Quotes/ Tips• Most Popular/Top Rated/Most visited – Bubbled up Content search

rollup• Data mine the most popular links and expose content

Marketing Campaigns• CEO Blog/Video• Highlights/Featured Articles• Official and Department and Market/RSS/subscription based news• Public Press Releases• Community/Social feeds/Company twitter feed• Employee of the month/ Featured Employee• Benefits/ Employee Discounts• Games: Find Easter egg, Match employee to name, Dilbert / XKCD ComicCompelling Features and Widgets• People Search/Expert Finder/Phone Number list• World Clock/Stocks/WeatherCompany Content• Employee-centric content which impact employee life cycle such as important

forms, payroll links, reimbursements and opinion polls.• Policies• Online services/Tools/Apps• Culture reflected• Dynamic Content/Navigation/Relevant Contextual Personalized / Personal KPI

dashboard• Make it everyone’s home page

Predictive Search

Global Navigation and Notifications

Notifications example from CRN Solutions

“Feature Bar” built by Darin Dickey, Lance and Jared Buttars

Easy to Use Navigation

Mobile - Responsive Design

http://responsivesharepoint.codeplex.com/

The Difference is the Destination!

Leader Boards and Trends

Dev by Beezy.net

Featured Articles, Events and Blogs

CEO Blog, Chats

Likes & Comments

Dev by Beezy.net

Featured Apps

Predictive Results

Top Intranets Report

SharePoint Leader Board

Leaderboard Example on Yammer

Who is in the Crew?

Team + Skills is Critical

It’s not possible to piece together a first-rate intranet that informs and motivates employees and increases productivity and sharing unless you have the staff to design, develop, deploy, write, manage, and govern. It’s not fair to ask a tiny team to take on an endeavor as great as designing and managing an intranet, even if you are “simply deploying” an out-of box solution.

- Norman Nielson “Top Intranets Report 2013”

Out of Box = Not an Engaging Intranet

Plan for design customization and development to make SharePoint work well for your organization. It’s a misconception that any out-of-box product will be great for an organization; such products typically require considerable design and development work.Indeed, you might need to hire external resources to help with development.

- Norman Nielson “Top Intranets Report 2013”

04/10/2023 CONFIDENTIAL 27

The Team Running SharePoint lacks the experience to be successful

“Lack of expertise to maximize its usefulness” is given as the biggest on-going business issue

How to fix this…

AIIM 2012 Survey SharePoint: un-planned, under-developed and but not un-popular

Engage & Build Community

Learn from Success or Failure

Q&A