Accelerate Mobile Success with a Mobile Center of Excellence

Accelerate Mobile Success with a Mobile Center of Excellence

What a MCoE can do for your enterprise, and how to get started

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Xamarin: the complete mobile lifecycle solution

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Mobile creates opportunities for business transformation

The Kimberly-Clark app simplifies and shortens the sales process, and empowers sales reps with up-to-date information even when offline.

The Aviva app tests the safety of drivers by monitoring their driving using GPS. Using this the company is able to incentivize good drivers

Here’s what a mobile-driven business looks like

Customers Suppliers Employees

Loyalty

Product Info

My Account

Customer Service

Distribution

Procurement

Dashboards

Order Management

ERP

Inventory

Resellers

Logistics

Travel

Benefits

Onboarding

Health Services

Feedback

Employee Portal

Payroll

Recruiting

Scheduling

Purchases

Orders

Customer Billing

What Does it Take to be Successful With Your Mobile Strategy?

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4 stages of The Mobile Lifecycle

5X IT

department capacity

Market demand

Keeping up with mobile growth is a problem!

Prediction by 2017

Creating mobile apps to empower all users

Poor user experience and mobile adoption

1000 Accelerate

Multiple steps in a single app delivery lifecycle

The challenge: scaling from 1 to 100 apps

×

The mobile ecosystem is complex with multiple combinations of devices and OSes

Building and maintaining multiple apps for customers, employees and suppliers is time consuming and expensive

Repetitively going through the lifecycle of creating an app can consume resources with little time for innovation

The Building Blocks for Enterprise Mobile Success

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1000 Accelerate

Lead with a Strategic Mobile Center of Excellence

Goal: Accelerate and scale mobile initiatives Central organization providing directions, standards and governance for enterprise mobility

Strategy

Key stakeholders in a cross-functional MCoE

Led by an executive who is part of the overall digital strategy

Leadership team includes representatives from marketing,

sales, HR, legal, security

Business unit liaisons Mobile Strategists

Mobile and enterprise architecture experts

1000 Accelerate

MCoE: Building Best Practices MCoE

DevOps

Data and Analysis

Marketingand Branding

Partnering

TechnologyPlanning

Initial steps to get started with a MCoE

Build a virtual team of stakeholders

Determine business and

technology goals

Catalog key initiatives

Draft and validate reference

architectures

Establish operational and

governance models

Leverage existing and new resources

(infrastructure, partners)

Critical Focus Areas for a Mobile Center of Excellence

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Mobile integrations: enabling scale and acceleration

•  Reference architecture

•  Interface with backend data sources

•  Integrations should be robust, scalable and secure

•  End-point management is important

Getting started with mobile integrations

•  Determine app capabilities like offline access, push notifications

•  What types of transactions will exist?

•  Will reference architecture support mobile specific actions?

•  Best served by mobile middleware, MBaaS, etc.

Through 2017, 75% of mobile security breaches will be the result of mobile application misconfigurations, rather than the outcome of deeply technical attacks on mobile devices.

Mobile data security

•  Storage

•  OS specific measures

•  Containerization

•  Authentication

•  Authorization

•  Encryption

Data at rest Data in use Data in motion

Initial considerations for MCoE security experts

•  Understand the security requirements of apps, users and business

•  Are there regulatory issues?

•  Determine where on the security index the app falls

•  Create guidelines for how apps should be tested

Security index

LOW MEDIUM HIGH

DATA Public information

Operational Data, offline data

PII, confidential, sensitive information

CODE Self-contained app

API keys, server transactions

Intellectual property

ACCESS (authentication, authorization)

No authorization, any access Secure Audited,

monitored

Mobile DevOps: building efficiency & velocity

•  Accelerate the app delivery cycle

•  Define Mobile lifecycle: Design, Build, Test, Distribute, Monitor, Repeat

•  Focus on continuous delivery: frequent and fast release cycles

•  Use automation to streamline delivery and eliminate manual errors

Quality assurance for top-notch user experience

•  Mobile presents unique challenges to testing

•  It’s a fragmented ecosystem with multiple devices, OSes, and users

•  Poor user experience and failure are not an option

Here’s what you need to get started with QA

•  Bring in testing/QA early in the app lifecycle

•  Use automated testing to enable DevOps and continuous delivery

•  Enable teams to produce 5-star quality apps by employing testing and monitoring

Leverage partnerships across your ecosystem

•  Market demand is 5X the IT department’s capacity

•  Partnerships are powerful for enterprises

•  They have best practices, industry experience and mobile depth to accelerate initiatives

Enterprise mobility success with the MCoE

Consistency, efficiency, velocity and quality

•  Build best practices

•  Stay ahead of the curve with mobility innovation and trends

•  Generate repeatable processes for easy scalability

Xamarin: A lifecycle that scales with your mobile strategy

xamarin.com

Thank you!