How to Turn End-of-Month into Just Another Day

How to Turn End-of-Month

into Just Another Day

Eliminating Month-End Anxietywith Automation

Application Monitoring from Every Angle 2

Chuck LosinskiDirector of Automation Technology

HelpSystems

How to Turn End-of-Monthinto Just Another Day

Broadcasting live from Fleet, England and Eden Prairie, Minnesota USA

Kevin SquiresSenior Technical Consultant

HelpSystems

Application Monitoring from Every Angle 3

With ~300 employees and 15 offices worldwide

Global Perspective

Application Monitoring from Every Angle 4

• What Causes Us Anxiety?• Interview with Charles Bertsch,

Heartland Financial• Workflow Automation• Exception Handling

Agenda

Application Monitoring from Every Angle 5

What Causes Month-End Anxiety?

• Service-level agreements (SLAs)• Manual processing mistakes• Nighttime unsupervised processing• Programmers on-call• Timing IBM i tasks with Windows servers• Audits• Costs associated with all of the above!

Application Monitoring from Every Angle 6

• What Causes Us Anxiety?• Interview with Charles Bertsch,

Heartland Financial• Workflow Automation• Exception Handling

Agenda

Banking on IBM i 7

Charles Bertsch VP, Computer Operations Manager

Dubuque, Iowa USA

Banking on IBM i 8

• Headquartered in Dubuque, Iowa• Over $6 billion in total assets• 9 Community Banks with over 80 branch

locations in 10 states

Banking on IBM i 9

Power7 Server:• iOS 7.1• 4 partitions• Replicate to another facility using iTera• EMC Data Domain VTL• Soon to upgrade to Power8!

Banking on IBM i 10

Core Software• Fiserv Signature Core Banking Application

HelpSystems• Robot CONSOLE – Message and resource

automation• Robot SCHEDULE – Job automation• Robot SCHEDULE Enterprise – Windows integration• Robot ALERT – Event escalation• Robot SPACE – Disk space management• DeliverNow from RJS

Banking on IBM i 11

Challenges• Manual operations• Temperamental Windows schedulers• Coordinating schedules• Tight processing window• Growing• Audits

Banking on IBM i 12

Workload Automation and Monitoring Challenges• Repetitive processing needs to be automated• Temperamental Windows Schedulers• Coordinating IBM i with Windows tasks• The business and I.T. operations are growing• Adjusting schedules for bank holidays• Audit requirements for I.T. operations• Identifying processing errors• Monitor mission critical systems 24x7• Audit critical backups

Banking on IBM i 13

• What Causes Us Anxiety?• Interview with Charles Bertsch,

Heartland Financial• Workflow Automation• Exception Handling

Agenda

Banking on IBM i 14

Batch

Robot REPLAY

Robot SCHEDULE Enterprise

Robot SCHEDULE

EnterpriseOne + SAP Interfaces

Interactive

…and FTP

Job Schedule Automation and Integration

Banking on IBM i 15

Workflow Automation in Mobile

Banking on IBM i 16

Operations Dashboard

Banking on IBM i 17

Schedule Activity

Banking on IBM i 18

Live Demo

Banking on IBM i 19

Banking on IBM i 20

Banking on IBM i 21

Banking on IBM i 22

Banking on IBM i 23

Banking on IBM i 24

Banking on IBM i 25

Banking on IBM i 26

Banking on IBM i 27

Banking on IBM i 28

Banking on IBM i 29

Banking on IBM i 30

Banking on IBM i 31

Banking on IBM i 32

Banking on IBM i 33

Live Demo

Banking on IBM i 34

Exception Handling with Robot

Resources:Devices,subsystems,jobs, job queues,CPU, HTTP,MQSeries

Logs:QAUDJRNFTPQHST

MessageQueues:QSYSOPR…

Robot CONSOLE Robot ALERTTwo-Way

SMTP/POP3, SNMP, SMS

Automate or Escalate

Message Center

Application Logs:WebSphereSAPDominoJava

Banking on IBM i 35

Banking on IBM i 36

Banking on IBM i 37

Banking on IBM i 38

Banking on IBM i 39

Banking on IBM i 40

Banking on IBM i 41

Application Monitoring from Every Angle 42

Exception Handling with Robot

Resources:Devices,subsystems,jobs, job queues,CPU, HTTP,MQSeries

Logs:QAUDJRNFTPQHST

MessageQueues:QSYSOPR…

Robot CONSOLE Robot ALERTTwo-Way

SMTP/POP3, SNMP, SMS

Automate or Escalate

Message Center

Application Logs:WebSphereSAPDominoJava

Enterprise Job Scheduling 43

PRESENTATION RECAP:

Questions?

• What Causes Us Anxiety?• Interview with Charles Bertsch, Heartland

Financial• Workflow Automation• Exception Handling

Website: www.helpsystems.com

Telephone: 800-328-1000 sales +1 952-933-0609 support

Presenters: chuck.losinski@helpsystems.com kevin.squires@helpsystems.com

Contact Information

Chuck LosinskiDirector of Automation

Technology

Thanks for joining us!

Kevin SquiresSenior

Technical Consultant