Telephone Handling

Telephone HandlingDesign & Prepared By : Dipesh

Prajapati

All calls must be picked up within three rings.

When Opening an incoming call :

Good morning / Afternoon / Evening , department, this is name ……

“How may I assist you?”

Opening an outgoing call

Good morning / Afternoon / Evening , this is name calling form Company name, city …….

“This call is just to inform you that” Or “To inform you that “ Or “ You had a query in regard with …..”

Screening a Call ……..

Sir / Mam, “ Who shall I say is calling ? “

Or

“ May I know who is on the other side / line please? “

Transferring a call ……

Mr. / Miss name, “ kindly be on line while I transfer your call to Mr. / miss name / department. “

Placing a call on hold ………

Sir / Mam, “ kindly be on line while I check …………”

Incase someone Or the extension is busy ………

Sir / Mam …. Mr. name / extension is busy , would you like to be on line

Or

“Would you like to leave a message”

Incase some one wishes to hold on ………

Come back after 30 seconds and say

“ Thank you for being on line , Mr. / Miss name / extension is still busy,” “would you like to leave a message “

Or

“ Would you still like to be on line / Hold on “

Thanking a message …….

Sir / Mam. Mr. / Miss name is not on his / her seat , “can I be of any assistance “

Or

“ Can I take a message “

Or

“ Would you like to leave a message”

Design & Prepared by : Dipesh Prajapati E mail Id : dip.wish81@gmail.com

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