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Telephone HandlingDesign & Prepared By : Dipesh
Prajapati
All calls must be picked up within three rings.
When Opening an incoming call :
Good morning / Afternoon / Evening , department, this is name ……
“How may I assist you?”
Opening an outgoing call
Good morning / Afternoon / Evening , this is name calling form Company name, city …….
“This call is just to inform you that” Or “To inform you that “ Or “ You had a query in regard with …..”
Screening a Call ……..
Sir / Mam, “ Who shall I say is calling ? “
Or
“ May I know who is on the other side / line please? “
Transferring a call ……
Mr. / Miss name, “ kindly be on line while I transfer your call to Mr. / miss name / department. “
Placing a call on hold ………
Sir / Mam, “ kindly be on line while I check …………”
Incase someone Or the extension is busy ………
Sir / Mam …. Mr. name / extension is busy , would you like to be on line
Or
“Would you like to leave a message”
Incase some one wishes to hold on ………
Come back after 30 seconds and say
“ Thank you for being on line , Mr. / Miss name / extension is still busy,” “would you like to leave a message “
Or
“ Would you still like to be on line / Hold on “
Thanking a message …….
Sir / Mam. Mr. / Miss name is not on his / her seat , “can I be of any assistance “
Or
“ Can I take a message “
Or
“ Would you like to leave a message”
Design & Prepared by : Dipesh Prajapati E mail Id : [email protected]
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