Knowledge Management: What's the Big Idea?

KM: What’s the Big Idea

?

Michelle Laurie Knowledge management specialist

South Asia Urban Knowledge Hub12-14 March 2015, Kathmandu

KM Session Outline

1. Evolution of KM

2. Context for K-Hub

3. Definitions

4. Tools and processes

5. KM in the South Asia Urban K-Hub

1/3 of World Bank PDFs never read!

The big idea…

“We always know more

than we can say, and

we will always say

more than we can

write down.”

-Dave Snowden

1. KM is evolving

1995 2000 2008

Information(written down)

Experience(talk about it)

Ideas(emergence)

Complexity

Collection

Conversation

Connection2013

Use(experiment)

Cyne

fin

Com

plex

ity

2. Context for K-Hub KM

• Getting knowledge into the hands of decision makers– Research should NOT sit on the shelf or in your head only

• Building relationships with decision makers and ‘bridgers’– You don’t have to it all yourself

• Generating solutions for range of important challenges– Often complex– Collective intelligence needed– No time to reinvent the wheel

• Learn and share– Legacy for our institutions, countries and region– Adapt to changing environments

3. Some KM Definitions

“Knowledge management is the process of capturing, creating,

distilling, sharing and using know-how.”

– Davenport (1994) / Collison&Parcell (2001)

“Knowledge management is the art of transforming information

and intellectual assets into enduring value for an organization’s

clients and its people.”- Stan Garfield, Deloitte (2014)

3. KM Definitions cont’d

“Knowledge management is about ensuring that conversations

and documentation help us learn to be more effective,

innovative, relevant, purposeful, connected and connectable.”

– Ewen Le Borgne (2012)

“It is what makes us more resilient, adaptive and innovative,

beyond the immediate challenge we are facing.”

– added in 2014

4. KM Processes

– Codification, systematization of information, systems, operations

• Explicit knowledge, lessons learned, collection

– Sharing, creating via experience, conversation, reflection, improvement

• Tacit knowledge, connecting people, connection

– Reflecting, learning, adapting and applying• Resilience, complexity (collection + connection)

– Networking and collaborating • Collective intelligence, connection

– Visualizing • Making the invisible visible, sense-making (creation)

My KM Processes/Tools

Conversations

Time for reflection & documentation

Sharing

see, hear , do…

Activity: After Action Review

Peer Review Process for ‘Knowledge Product Concept Notes’– What was intention?– How is it going in reality?– Strengths/Weaknesses of system– Improvements or ideas for moving ahead

Volunteers: facilitator, recorder, timekeeper (15 minutes)

Ref: http://www.kstoolkit.org/After+Action+Review

Questions I ask with my KM hat on:

• How are we learning as individuals & how can the K-Hub learn as a network?– What legacy are we leaving?– What happens if ‘Bob’ leaves?

• Are we re-inventing the wheel?• What tools can help facilitate change?

– And quickly!• How can we cope with complexity?

KM the big idea

5. KM in the K-Hub

Where might KM help overcome challenges and achieve your aspirations for the future?

Activity: 1. Looking back at our journey map, assign a

KM star where you think a tool or process might be helpful.

2. Volunteers to share ideas…

Resources on KM• Nancy Dixon presentation: http

://www.slideshare.net/SIKM/km-3-eras-nancy-dixon-slides• Dave Snowden blog post: Rendering knowledge• Stan Garfield presentation:

http://www.slideshare.net/SGarfield/km-basics-5115699• Ewen Le Borgne Blog: https://km4meu.wordpress.com• Great presentation on collaboration (Eugene Eric Kim):

– http://www.slideshare.net/eekim/delightful-communities-and-powerful-collaboration

• Great presentation on collective intelligence (related to philanthropy however main message is relevant and presentation is very good too)

– http://www.slideshare.net/eekim/achieving-collective-intelligence