Intranet Strategy and Design Presentation

Presented by ELECTRONIC INK

Intranet Redesign Recap

Mark WaldoSteve WilliamsJim RossBeth MangigianTom Gattone

The World Bank

May 2, 2023

May 2, 2023To Update: View > Insert Header & Footer 2

• Remove barriers between employees and company information

• Increase employee’s ability to self-manage employee activities such as self management of benefits and requesting time-off

• Engage in project activities with the lowest amount of friction.

Business Vision

Intranet Redesign 3

Initial Business Goals• Reduce complexity by bringing intranet and

core project tools together in one place. • Reorganize existing intranet features for

each business unit• Identify and design core tools required to

support global projects

Intranet Redesign - Product Map Plan 4

Current State: Two EntitiesBusiness Processes

IntranetCommunication ChannelsProject DesignCollaborative SpaceTimeline ManagementKnowledge SharingLibrary Document RepositoryExpertise FinderSearchEtc…

Company CommunicationsHuman ResourcesTravelEducationTime OffEquipmentConferencingFacilitiesPrintingSecurityEtc…

Current State: Two Mental ModelsBusiness Processes

Intranet

Current State: Two Entry PointsBusiness Processes

IntranetHomepageMultiple Entry Points

Future State: One EntityThe World Bank Online

Future State: One Mental Model The World Bank Online

A Single Digital Desktop

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Design Tech from Human PerspectiveElectronic Ink’s work is typified by a bias to solve business problems by first understanding the people and then the technology. We think people are the most reliable source of information for defining and solving business problems.

Intranet Redesign 10

Research and ConceptingThrough 4 senior stakeholder work sessions, 18 business team specific work sessions, 8 one on one interviews, and weekly core team work sessions we identified 3 major themes that define the human experience at the bank.

ThemesSeveral schemas governing work life at the World Bank became evident as we spoke with stakeholders and users.

1. Hierarchy defines the overall Bank mission2. Each node, as much as, or more than the

Bank, defines mission and work life3. People work their own individual way in

cross matrixes organizations

1. HierarchyThere is a single top point - Headquarters

1. HierarchyAnd an Array of Units

Implication of HierarchyThis observation that the bank has a clear universal mandate and is seeking to find ways to support its teams in a standardized way.

As a result design decisions must address a multiplicity of needs, often ambiguous, in a uniform way that supports the Bank’s mission.

2. Loosely Connected NodesPersonal identity is defined more by the local context than by the global presence of the Bank.

Contextual

Universal

2. Individual before CompanyMany employees assert their personal identity, and intellectual stance over that of the Company

Individual

Company

Implication of Individual over CompanyThese observations told us that while we need to create one place for people to gather and work online, people need to work the way they want to.

The design must also preserve their sense of intellectual boundaries and the identity of their local work groups while still meeting the Bank’s vision and goals.

3. The Cross MatrixProblems are solved by organizations that are built across Regions and Networks. Their staffs and work are interwoven.

3: Matrix: Four Key Work ProcessesCollaborationSelf ServiceKnowledge ManagementCommunication

Implications: Cross MatrixThe Bank values flexible relationships between its organizations to meet the adhoc nature of the problems it solves.

As a result, tools that support the four key processes will be essential. Teams working collaboratively and remotely will be essential. Self reliance will also be important. Central knowledge management systems will be critical. Flexible communication tools will also be necessary for connecting experts located across the globe who have personal preferences for email clients and personal file repositories.

Overview of Final World Bank IntranetCombining Intranet and Global Knowledge Management and Collaboration Tools

HomepageSummaries of:NewsRecent communicationsNotificationsProject activities.

Homepage Wireframe

Homepage Visual Design

WORK (Global Knowledge Management and Collaboration Workspace)EngagementsMessagesProposalsDocument LibraryReporting World BankAdministrativeDevelopmental EconomicsGeneral ServicesLoansOperations

Resource ManagementExpendituresTrust FundsCreate Ad Hoc ReportsLibrary My VPULibrary My ReportsOperationsPolicies

Work Wireframe

PeoplePeople filtersExpertiseSearch ResultsMy Profile

People Wireframe

CommunicationBreaking News AnnouncementsBlogs DiscussionsEventsGroupsInitiativesMultimediaNewslettersToday Stories

Communication Wireframe

Employee ServicesHuman Resources - Employee

Employee (Logged In)Appointment TypeBenefit SummaryCareer and LearningCompensationInsurancePension, Retirement,

ResignationPerformance and

RecognitionPersonal and Family

SupportTravel, Visa, RelocationWorkplace

eServicesEducationTrainingTravelEnter TimeRequest Leave

Employee Services Wireframe

Our OrganizationVisionMissionLeadershipHistoryReportsContactLocations

Our Organization Wireframe

SearchMultimodal – ReportsAnnouncementsDiscussionsBlogsEventsEmployeesGroups InitiativesMultimediaNewslettersToday’s Stories

Search Wireframe

Next Steps• World Bank Digital Roadmap

• Unified Top Level Steering Must Include President

• Unified Master Coordination Plan

• Unified Governance of Content

• Unified Knowledge Base

• Change Management Strategy

Thank You.

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