Notts HC Impact workshop: Dr Paul Hodgkin

hello

ahoy

All these people now have a voice

Story Notts HC staff Response Comment 1ServiceUser

Comment 2

CQC, DH

Mind, Rethink, Alzheimer's Society

GP Consortia, Principia

HealthWatch, H&W Boards

Patient organisations

Automatic notification

Comment from patient

How stories flow on Patient Opinion

Service improvement

Moderation

IMAGINE

SHARE

Thank You

Paul Hodgkin

For more informationAmy.gaskin@patientopinion.org.uk

0114 281 6256

Clinician

Intervention

Patient New outcome

Story onPO

So how could you use Patient Opinion to embeda service improvement?

Clinician

Service user Intervention Outcome

Team B

Clinician

Manager Story onPO

Public

Further

storyResponse

Public stories about the intervention promptadoption and tweaks across teams and agencies

Using transparency to drive cultural change

Organisations displayed here can include your AQuA team, other teams, plus trusts, CCGs, HealthWatch etc

(e) regularly seek the views (including the descriptions of their

experiences of care and treatment) of service users, persons acting

on their behalf and persons who are employed for the purposes of

the carrying on of the regulated activity, to enable the registered

person to come to an informed view in relation to the standard of

care and treatment provided to service users.

providers who comply with the regulations will:●● Have systems in place to deal with comments and complaints,including providing people who use services with information aboutthat system.

●● Support people who use services or others acting on their behalf tomake comments and complaints.

●● Consider fully, respond appropriately and resolve, where possible, anycomments and complaints.

We’d like you to:

• Think about the story

• Think about how you might want to respond, in your role or as a representative for the Trust

• Bullet point how you would respond on the A3 sheet on your table

Joanne Horsley

Acute Services ManagerMillbrook Mental Health Unit

1. To ensure each team captures feedback

2. To ensure each team shares and discusses its feedback

with all team members

3. To ensure that each team acts on both its positive

and negative feedback

4. To ensure that each team and directorate shares the changes it has made as a result of feedback

Which challenge should we take on together?

The challenge

• What excites you – what ideas do you have to help us achieve the challenge?

• What are your concerns – is there anything that could stop us from achieving the challenge?

How can you help us to achieve

our challenge?