PA DGS 17 Presentation - Design Thinking PN Narayanan

12/15/2017Joe Torsella, State Treasurer

Design ThinkingPN NarayananChief Information Officer

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Joe Torsella State Treasurer

Design failures

It is simple to make things difficult!Picture Courtesy: internet

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Joe Torsella State Treasurer

Design success

And, it is difficult to make things simple.

E=MC2

Picture - Wikipedia

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Joe Torsella State Treasurer

Treasury Transparency Project

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Joe Torsella State Treasurer

Empathize

EMPATHIZE

•What will be useful to the customer?

•What are the constraints of the current solutions available?

•How can it be unique?

•Why should we pursue this project?

Develop an empathic understanding of the problem

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Joe Torsella State Treasurer

Why Transparency ?

“Pennsylvanians need to do their part in ensuring good governance and in holding us accountable, and it’s my job to make sure they have the tools to do just that.”

-Treasurer Torsella

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Joe Torsella State Treasurer

Define

Develop a solution that is unique, first in the nation and strategic in nature to address the Commonwealth’s expenditure, revenue and Treasury funds data transparency.

DEFINE

Using the empathic understanding gained during step 1, define the problem.

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Joe Torsella State Treasurer

Ideate

•Assemble the right team• Ensure it is diverse•Write down all ideas irrespective

of its merit and complexity•At the end, identify the top 3-5

and prioritize.

IDEATE

Generate ideas.

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Joe Torsella State Treasurer

Prototype

• Following agile, developed sprint cycle for the prototype.

•Develop, test, approve, reject or modify designs by sharing it with key stakeholders

PROTOTYPE

Develop and pilot

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Joe Torsella State Treasurer

TEST

• Test, Test, Test

•An iterative process

•Make refinements to rule out bugs in the solution and gain deep understanding of the product and its users.

•Release and receive feedback to start the cycle once more with another sprint.

TEST

Test, refine and release

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Joe Torsella State Treasurer

ResultsFor the first time in the nation, citizens can monitor daily balance of Commonwealth general fund.

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Joe Torsella State Treasurer

Results - ContinuedCommonwealth citizens can compare the cash flow for the past three years.

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Joe Torsella State Treasurer

Treasury Investment PoolsNow everyone can access Treasury investment pools data.

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Joe Torsella State Treasurer

Recognition

• The Site received rich accolades from General Assembly members, and many Comptrollers of Commonwealth agencies.

• Today evening, the team will be receiving the “PA Excellence in Technology Award”.

•We hope it will receive a well deserved National recognition!

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Joe Torsella State Treasurer

Questions

Thank you!