The 7 habits signature 3.1

Welcome

Facilitated byKeith Eades

Foundation

Introduction

The International Best-Seller

Foundation

Getting Acquainted

Foundation

• Name

• Role

• What one thing could I do to become more effective at work or in life?

The Process: Bringing the 7 Habits to Life

Foundation

Benchmark Contract Benchmark

SignatureProgram

MaximizerWorkshop

The 7 Habits Contract

Foundation

The 7 Habits Contract—Online

Foundation

The 7 Habits Contract: Weekly Activities

Foundation

1. Plan your week.

2. Live the habit.

3. Teach to learn.

The Schedule

Foundation

Day 1• Foundation• Habit 1• Habit 2

Day 2• Habit 3• Habit 4• Habit 5 (Part 1)• Benchmark

Overview

Day 2• Benchmark

Debrief• Habit 5 (Part 2)• Habit 6• Habit 7

Foundation

Roots of Effectiveness

The Stages of the Maturity Continuum

Foundation

From Dependence to Interdependence

Foundation

Person 1: Share a personalexperience of going from dependence to independence.

Person 2: Share a personalexperience of going from independence to interdependence.

The Value of Teaching to Learn

Foundation

The Maturity Continuum

Foundation

The Three Levels of Effectiveness

Foundation

See-Do-Get

Foundation

Paradigm

BehaviorResult

Definition of a Paradigm

Foundation

The way we see,understand, and interpret the

world; our mental map.

See-Do-Get

Foundation

Paradigm

BehaviorResult

Foundation

See-Do-Get

What Do You See?

Foundation

What Do You See?

Foundation

What Do You Really See?

Foundation

Align Paradigms With Principles

Foundation

Paradigm

BehaviorResult

Principle

Principles

Foundation

Self-evident, natural laws

• Universal

• Timeless

• Objective

• At work whether or not weunderstand or value them

Foundation

Law of the Harvest

Foundation

The Goose and theGolden Egg

Effectiveness

Foundation

ProductionCapability

Production

14–15

Teach to Learn

Foundation

Habit 1

Be Proactive

Habit 1: Be Proactive

Habit 1 Be Proactive

Habit 1—Principle

Paradigm

BehaviorResult

I am free to chooseand am responsible

for my choices.

Habit 1—Paradigms

Ineffective: I am a product of my circumstances.

Effective: I am a product of my choices.

Carry Your Own Weather

Reactive Behavior

Respond based on moods, feelings,and circumstances.

Proactive Behavior

Pause and respond based on principles.

The Four Human Endowments

Self-Awareness: Our ability to examine our own thoughts, moods, and behaviors

Imagination: Our ability to visualize beyond our current experience and circumstances

Conscience: Our understanding of rightand wrong

Independent Will: Our ability to act independent of external influences

“Whine” List

Round 1: Tell your partner all of your “have to’s” and “must do’s” coming up in the next week.

Round 2: Convert the “have to’s” and “must do’s” into “I choose to” or “I’m going to.”

Proactive Language

Proactive vs. Reactive Language

I decided to… They made me…

I am going to… I have to…

There’s got to be It can’t be done…

another way…

?_____________ ?______________

Circle of Influence

The Circle of Influence

xQ Tells You…

“People focus on thingsthey can impact rather than

on things they can’t.”

Become a Transition Person

Teach to Learn

Habit 1 Be Proactive 30–31

Habit 2

Begin With theEnd in Mind

Habit 2: Begin With the End in Mind

Habit 2 Begin With the End in Mind

37Habit 2 Begin With the End in Mind

Habit 2—Principle

Paradigm

BehaviorResult

Mental creationprecedes physical

creation.

Habit 2—Paradigms

Ineffective: I live by default.

Effective: I live by design.

Two Creations

The Two Creations

MentalFirst Creation

PhysicalSecond Creation

xQ Tells You…

How many can stateany of the top three goals of

their organization?

xQ Tells You…

How many can tell youhow well they are doing on their

organization’s top goals?

Personal Mission Statement

Your purpose andmeaning in life.

80th Birthday

Mission-Statement Writing Guidelines

• Relax, it’s confidential.

• Keep your pen moving!

• No need to edit—you’ll refine later.

• Enjoy and respect the quiet time.

• Courage!

• It’s a process.

Masterpiece

48–49

Fast-Write Question

What is your mission?

48–49

Teach to Learn

56–57

Habit 3

Put FirstThings First

Habit 3 Put First Things First

Habit 3: Put First Things First

Habit 3—Principle

Paradigm

BehaviorResult

Effectivenessrequires the

integrity to act onyour priorities.

Habit 3—Paradigms

Ineffective: I put urgent things first.

Effective: I put important things first.

The TimeMatrix

The Time Matrix

INECESSITY

IIIDECEPTION

IVWASTE AND

EXCESS

IIEFFECTIVENESS

QII Policing

Live North of the Line

• Preparation• Prevention• Planning• Relationship building• Re-creation• Values clarification

• Trivia, busywork

• Irrelevant phone calls, mail, e-mail

• Time-wasters

• “Escape” activities

• Excessive TV, Internet, relaxation

• Needless interruptions

• Unnecessary reports

• Unimportantmeetings, phone calls, mail, e-mail

• Other people’s minor issues

• Crises

• Pressing problems

• Deadline-driven projects, meetings,reports

Live North of the Line

xQ Tells You…

What percentage oftheir time do workers spend

“below the line”?

Big Rocks

Tips for Weekly Planning

When? Before the week begins.

Where? Someplace quiet.

How Long? 20–30 minutes.

WeeklyPlanning

Plan Weekly

1. Review mission and roles.

2. Choose big rocks.

3. Schedule the week.

Weekly Compass

Project Manager

Parent

Spouse

Friend

What Is the Most Important Thing?

Project Manager

Parent

Spouse

Friend

Finalize budgetDraft meeting agenda

Attend parent-teacherconference

Date night

What is themostimportant thing I can do in this role this week?

Traditional Scheduling

Habit 3 Put First Things First 70–71

M T W Th F Sa Su

“Big Rocks” Scheduling

M T W Th F Sa Su

Types of Planning Tools

Plan Weekly With PlanPlus

Plan Daily

1. Check today’s appointments.

2. Make a realistic list.

3. Prioritize (ABC, 123).

Prioritize

A = High

B = Medium

C = Low

Plan Daily With PlanPlus

Habit 3 Put First Things First 72

Plan Daily With a PDA

Habit 3 Put First Things First 72

Tips for Daily Planning

When? Before the day begins.

Where? Someplace quiet.

How Long? 5–10 minutes.

Things to Remember

• Give presentation in two weeks. Plan on five hours to prepare.

• Jacques will have stats to me five days before presentation.

• Remember Leigh’s birthday on the 1st.

• Complete report for boss within six days.

• Hold team meeting at 1 p.m. on Tuesday. Share market data.

• Rosa committed to send me a list of products for review by next Friday at 2 p.m.

• Bring paper products for Saturday’s fundraiser.

xQ Tells You…

“I use an effectiveplanning system for managing

my activities.”

The Core Four

An Effective Planning System Is…

1. Integrated.

2. Mobile.

3. Personalized.

The QIILifestyle

Teach to Learn

Private Victoryto Public Victory

The Maturity Continuum

Private Victory to Public Victory

Trustworthiness

The Emotional BankAccount

The Emotional Bank Account

Deposits

• Seek first to understand.

• Show kindness, courtesy, respect.

• Keep promises.

• Be loyal to the absent.

• Set clear expectations.

• Apologize.

• Give feedback(“I” messages).

• Forgive.

Withdrawals

• Assume you understand.

• Show unkindness, discourtesy, disrespect.

• Break promises.

• Be disloyal, badmouth.

• Create unclear expectations.

• Be proud and arrogant.

• Give no feedbackor evaluate character (“you” messages).

• Hold grudges.

Attitude

Skill Result

Win-Lose Conditioning

Habit 4 Think Win-Win

Habit 4

Think Win-Win

Habit 4: Think Win-Win

Habit 4—Principle

Paradigm

BehaviorResult

Effective, long-termrelationships requiremutual respect and

mutual benefit.

Habit 4—Paradigms

Ineffective: There is only so much, and the more you get, the less thereis for me.

Effective: There is plenty out therefor everyone, and more to spare.

The Six Paradigms of Human Interaction

• Win-Win

• Win-Lose

• Lose-Win

• Lose-Lose

• Win

• Win-Win or No Deal

90–91

Win-Win Thinking

xQ Tells You…

“We live by theprinciple that ‘my success

is your success.’”

When to Think Win-Win

Habit 4 Think Win-Win 93

• In situations of conflict

• In long-term relationships

• In interdependent situations

The Courage-and-Consideration Grid

Win-Lose

Lose-Lose

Win-Win

Lose-Win

Seek Mutual Benefit

New title and promotion

10 percent pay increase

Important project

Liz & Kate

Liz wants responsibility; Kate wants infection rate reduced.

Infection down 50 percent

Within 6 months

Within guidelines

Win-Win Agreements

• Desired Results

• Guidelines

• Resources

• Accountability

• Consequences

Win-Win Agreements

Win-Win Systems

• For win-win to work inside a team or an organization, the systemsneed to support it: training, planning, communication, budgeting, information, compensation.

Teach to Learn

Habit 4 Think Win-Win 100–101

Habit 5

Seek First toUnderstand,Then to BeUnderstood

Habit 5: Seek First to Understand, Then to Be Understood

Habit 5 Seek First to Understand, Then to Be Understood

Habit 5—Principle

Paradigm

BehaviorResult

To communicateeffectively with me,

you must firstunderstand me.

Habit 5—Paradigms

Ineffective: I listen with the intentto reply.

Effective: I listen with the intent to understand.

xQ Tells You…

“We genuinely listen toeach other, honestly seeking to

understand the viewpointsof others.”

Diagnose BeforeYou Prescribe

Autobiographical Responses

Advising: Giving counsel, advice, and solutions to problems.

Probing: Asking questions from our own frame of reference or agenda.

Interpreting: Explaining another’s motives and behavior based on our own experience; trying to figure people out.

Evaluating: Judging, and either agreeing or disagreeing.

AutobiographicalResponses

Empathic Listening

Empathic Listening is reflecting what a person feels and says in your own words.

It is not listening to advise, counsel, reply, refute, solve, fix, change, judge, agree, disagree, question, analyze, or figure out.

“To Listen With a Virtuous Heart”

Ears Eyes

Reading the Signs

Watch the Signals

Stop and listen empathically.

Slow down. Watch and be ready to listen empathically.

Go forward and seek to be understood.

How to Listen Empathically

Try it!

“You feel ________________________

_________________________.”

Seek to Be Understood From the Other’s Perspective

I’m excited to move into the Latin American marketplace. I honestly don’t think you could find a better supplier than Indiva. Our quality manufacturing standards are second to none, with only a .2 percent defect rate. Our considerable investment in customer service means that we are leaders in product satisfaction.

Please let me know your decision. I look forward to hearing from you by June 10.

Suggested Revision

You’ll benefit from the high quality of Indiva products. Your customers will experience second-to-none quality with defect rates of only .2 percent and industry-leading customer satisfaction and service.

Please contact us with any issues you may have.

You’ll hear from us by June 10.

Nobody’s Listening

Teach to Learn

Habit 5 Seek First to Understand, Then to Be Understood 116–117

Habit 6

Synergize

Habit 6 Synergize

The Nature of Synergy

Habit 6: Synergize

Habit 6 Synergize

Habit 6—Principle

Paradigm

BehaviorResult

The wholeis greater than thesum of its parts.

Habit 6 Synergize

Habit 6—Paradigms

Ineffective: It’s either your way or my way, or a compromise.

Effective: Together we can create a better way, a higher way.

Habit 6 Synergize

Mauritius Island Demographics

Habit 6 Synergize

• Varied ethnic groups who maintain differing religious practices and unique cultural traditions.

• A Third-World nation with a rapidly growing population.

• Geographically isolated with virtually no natural resources.

Habit 6 Synergize

Mauritius

xQ Tells You…

Habit 6 Synergize

“We actively seek outdiffering viewpoints.”

Types of Interaction

Habit 6 Synergize

Getting to Synergy

Habit 6 Synergize

1. Check Willingness

Habit 6 Synergize

“Would you be willing to search for a solution that is better than what either of us has in mind?”

2. Reflect Viewpoints

Habit 6 Synergize

“Would you agree to a simple ground rule: I can’t make my point until I restate yours to your satisfaction; you can’t make your point until you restate mine to my satisfaction?”

The Talking Stick

Habit 6 Synergize

Only the person holding the Talking Stick is allowed to speak.

Once that person feels understood, he or she passes the Talking Stick to the next person.

3. Create New Ideas

Habit 6 Synergize

Once you’ve achieved mutual understanding, propose and refine alternatives. Keep refining and creating until you reach a Third Alternative.

How Do You Know?

Habit 6 Synergize

You’ve created a Third Alternative when you both:

• Have a change of heart.

• Feel new energy and excitement.

• See things in a new way.

• Feel the relationship has transformed.

• End up with an idea that is better than what either of you started with.

xQ Tells You…

Habit 6 Synergize

“Our communicationis energetic and creative, oftenleading to new or better ideas.”

Teach to Learn

Habit 6 Synergize 132–133

Habit 7

Sharpenthe Saw

Habit 7 Sharpen the Saw

Sharpen the Saw

Habit 7: Sharpen the Saw

Habit 7—Principle

Paradigm

BehaviorResult

To maintain andincrease effectiveness,

we must renewourselves in body, heart,

mind, and soul.

Habit 7—Paradigms

Ineffective: I focus only on gettingthe golden eggs.

Effective: I nurture the goose thatlays the golden eggs.

xQ Tells You…

“I plan activities that allowme to continuously improve my

performance.”

Tokyo Star Bank

The Four Dimensions

Sharpen the Saw Success Stories

Physical

Assume you’ve had a heart attack in the last month. How would you approach exercise

and nutrition?

Social / Emotional

Assume that everything you say about people will be heard

by them. How might you choose your words differently?

Mental

Assume your knowledge and skills will be obsolete in two

years. What new learning avenues would you explore?

Spiritual

Assume you have a year to live. What legacy would you want

to leave?

The Weekly Compass

Run three days Dinner with friendsFinish art bookTake walk on parkway

Teach to Learn

Habit 7 Sharpen the Saw 146–147

The 7 Habits of Highly Effective People

Habit 7 Sharpen the Saw 148

Leave a Legacy

Why Use a Benchmark?

Benchmark

Receiving Feedback Proactively

Benchmark

Section 1: Introduction Page

Benchmark

Scoring Key

Benchmark

Section 2: Overview

Benchmark

Section 3: Category Reviews

Benchmark

Section 4: Rankings and Frequencies

Benchmark

Section 5: Written Comments

Benchmark

Top 10 Reasons for Rejecting Feedback

Benchmark

6. It’s accurate, but I just don’t care.

7. Someone really has it in for me.

8. All my strengths are right, but my weaknesses aren’t.

9. This was just a bad time to do this.

10. My job makes me act that way; I’m really not like that.

Top 10 Reasons for Rejecting Feedback

Benchmark

1. This must be someone else’s report!

2. They just didn’t understand the questions.

3. Nobody understands what I’m going through.

4. They’re just jealous of my success.

5. I used to be that way, but I’ve changed recently.

The 7 Habits Benchmark: Action Plan

Benchmark

Discover Your Mission

• Priorities: What matters most

• Principles: Character

• Talents: Strengths

• Roles: Key areas of life

• Responsibilities: Key contributions

Priorities

The things that matter most to me are…

Examples of Priorities

Family Wealth Hobbies

Service Personal Renewal Reading

Health Creativity Children

Music / Art Friendships Beauty

Spiritual Fulfillment Community Creating Memories

Career School Sharing Wisdom

Contribution Fun / Enjoyment New Experiences

Financial Security Marriage Nature

Relationships Social Clubs Physical Fitness

Athletics Pets Education

Principles

The principles I will use to guide my life are…

Examples of Principles

Responsibility Innovation Respect

Commitment Flexibility Trust

Humility Diversity Empathy

Courage Organization Passion

Consideration Cooperation Change

Compassion Character Gratitude

Love Competence Hard Work

Service Honesty Challenge

Faith Integrity Honor

Learning Renewal Purpose

Humor Obedience Mutual Benefit

Choice

Talents

I will make a contribution and enjoy life by using my

talents of…

Examples of Talents

Strategic Thinking Creativity Leadership

Athletics Compassion Persistence

Friendliness Writing Playfulness

Public Speaking Reading Decision Making

Teaching Mathematics Patience

Communication Selling Humor

Art / Music Reasoning Mechanical Ability

Analysis Vision Positivity

Organization Enthusiasm

Technical Ability Relationship Building

My key personal and professional roles are…

Examples of Roles

Professional Companion

Career Athlete

Husband Friend

Wife Sharpen the Saw

Key Relationship Student

Parent Leader

Family Member Community Member

Stepparent Financial Manager

Caregiver Coach

Church Member Manager

Home Manager Employee

Responsibilities

I will live with purpose in the following key roles of life:

As a manager, I will ________,

________, and _________.

Examples of Responsibilities

Inspire Provide Opportunities Entertain

Empower Provide Support Share

Direct Serve Develop

Counsel Have Fun / Enjoy Life Provide Comfort

Make Money Learn Assist / Help

Make a Difference Grow Prepare

Contribute Love Teach

Facilitate Change Develop Relationships Model

Maximize Potential Keep Us Profitable Make Memories

Discover Lead Provide Security

Manage Finances Provide a Foundation

Improve Quality of Life

Draft of Personal Mission Statement

The things that matter most to me are __________, _________, _________, _________, and _____________.

The principles I will use to guide my life are_________, _________, _________, _________, and _______.

I will make a contribution and enjoy life by using my talents of _________, _________, and _____________.

I will live with purpose in the following key roles of life:

As a [role], I will [responsibilities] _________, _________, and _________.

The 8th Habit

The 7 habits signature 3.1

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