Mobile & Travel by Desmond Chong IETS2011

Mobile & Travel

Desmond Chong, Director, Business Development, Corporate Segments & Solutions

The Smartest FREE Travel Mobile Application

„ A smart mobile travel application for travellers

„ Access to the most current important flight details with automatic syncing for itinerary updates

„ Live flight notification alerts, and trip-specific messages

„ Organize all aspects of your trips in a single itinerary

Import Abacus Bookings into TripCase

Import PNR Add Events

Add Trip Events Alongside with Your Travel

One touch access to trip details

Beside Flight, Hotel and Car, you can now add to your itinerary: „ Activity „ Attraction „ Cruise „ Ferry „ Restaurants and Clubs „ Ground Transportation „ Meetings „ Rail Transportation

Access to the Most Current Trip Details

One single touch access to all trip events in a single itinerary

Trip Directions Between Every Trip Event

Turn-by-turn driving directions to events in your itinerary or other addresses

Works Even When You Are Offline On A Flight

View trip details in airplane mode when phone and wifi are disabled

Live Flight Status Updates/Notifications

Flight Departures Status and Gate Status Alerts

Push Alerts via SMS & Email Messaging

Let you know about critical changes to your trip even your TripCase app is not open

Trip Specific Messages

Receive trip specific messages before and during the trip

TripCase Travel Tools

Access all TripCase travel tools from one single screen

Publish to Social Networks

You get to choose what and when to publish: - Enable selected trips - Itinerary Import - Start of Trip - Return from Trip Note: TripCase will not disclose actual locations and other details from any itinerary

Larger devices like iPad & Galaxy will see more users

Do it differently. Build an experience.

Taking Advantage of Mobile Technology

„ Mobile is NOT Online ‟ Integrate Profile, Habits, Location, Context

„ Intermediaries likely to be winners ‟ Would you download apps from10 carriers, and 20

hotels?

„ Competition will arise not from Travel Industry

Technology & Value Creation

Before the Wheel, everyone walked everywhere

Then came the wheel Followed by the Carriage

Adopt to better serve customers

Myths about Technology & Productivity

„ Connected 24/7 is good for business „ Email is best. Use it for everything „ Everyone is as “geeky” as I am „ Paper & Pen are dead „ We got to have the latest technology

Parting Thoughts: 5 Letters

„S P O R T ‟ Strategy, Process, Organization, Resource, Technology

„ Role of Technology: ENABLE the strategy & model

„ Key is APPLICATION and adoption is derivative „ Organizational & Process changes must come

before technology implementation