Cardiff 2002 Application of the Year Award for Government / Seward Presentation

The City of CalgaryPresented by

Phil Primeau, Business Development ManagerSeward Consulting Ltd.

Canadian Province of Alberta

Alberta Industries

Seward Consulting Ltd.

The City of Calgary

The City of Calgary

Calgary Civic Government

Calgary Business Units

Assessment Business Unit

Previous Assessment Methods

Home owners identified for properties across the city.

On-site visit scheduled to inspect premises.

6 full-time staff conduct on-site assessments.

Challenges:

Home owner availability.

Inaccurate assessments.

New annual assessment cycle.

Management of historical records.

Administrative Nightmare!

The Problem:

Assessment methods were expensive and labor intensive.

City of Calgary’s Goals:

Identify and acquire technology to streamline the process.

Find a solution to handle group scheduling, and document management.

Look at alternative for collecting information.

Capitalize on web technology.

A Project Team is Assembled

Product Research

Pilot: Products Used

Pilot: Home Owner Survey

Pilot: The New Process

Assessment information is responsibility of the home owner.

Minimal on-site assessments.

1 Part time assessor instead of 6 full time assessors.

Streamlined scheduling and administration.

Pilot: Results

Overwhelming SUCCESS!!

Process reduced from a 13 month cycle to a 4 month cycle - a 9 month time savings!!

Cost savings of $200,000 dollars!!

Continued Success

Product Implementation

The Next Phase Re-deployment of homeowner survey to

250,000 respondents in spring 2002.

Enterprise-wide rollout of RightFAX for desktop faxing.

Expansion of TELEform to Police Services and the City Clerk’s Office.

Rollout of TELEform PDF & HTML modules to the city web site.

Seward: Key Ongoing Roll

Results

Projected cost savings of $1,000,000 dollars for 2002.

Doubled productivity.

Increased ability to manage, route and archive critical documents.

"Without these technologies, our productivity would be cut in half.”

Martin Wong, Project Manager

Assessment Business Unit

The City of Calgary

For more information:

City of Calgary - Pilot Case Study http://www.sewardconsulting.com/document

%20imaging/images/Calgary_Case_Study.PDF

Cardiff TELEform and Kofax VRS - Press Releasehttp://www.cardiff.com/http://www.kofax.com/

Information Resources

The City of Calgary, Civic Government http://www.gov.calgary.ab.ca/

Travel Alberta http://www.travelalberta.com/

Government of Canada, Department of Natural Resources

http://atlas.gc.ca/english/facts/

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