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The City of CalgaryPresented by
Phil Primeau, Business Development ManagerSeward Consulting Ltd.
Canadian Province of Alberta
Alberta Industries
Seward Consulting Ltd.
The City of Calgary
The City of Calgary
Calgary Civic Government
Calgary Business Units
Assessment Business Unit
Previous Assessment Methods
Home owners identified for properties across the city.
On-site visit scheduled to inspect premises.
6 full-time staff conduct on-site assessments.
Challenges:
Home owner availability.
Inaccurate assessments.
New annual assessment cycle.
Management of historical records.
Administrative Nightmare!
The Problem:
Assessment methods were expensive and labor intensive.
City of Calgary’s Goals:
Identify and acquire technology to streamline the process.
Find a solution to handle group scheduling, and document management.
Look at alternative for collecting information.
Capitalize on web technology.
A Project Team is Assembled
Product Research
Pilot: Products Used
Pilot: Home Owner Survey
Pilot: The New Process
Assessment information is responsibility of the home owner.
Minimal on-site assessments.
1 Part time assessor instead of 6 full time assessors.
Streamlined scheduling and administration.
Pilot: Results
Overwhelming SUCCESS!!
Process reduced from a 13 month cycle to a 4 month cycle - a 9 month time savings!!
Cost savings of $200,000 dollars!!
Continued Success
Product Implementation
The Next Phase Re-deployment of homeowner survey to
250,000 respondents in spring 2002.
Enterprise-wide rollout of RightFAX for desktop faxing.
Expansion of TELEform to Police Services and the City Clerk’s Office.
Rollout of TELEform PDF & HTML modules to the city web site.
Seward: Key Ongoing Roll
Results
Projected cost savings of $1,000,000 dollars for 2002.
Doubled productivity.
Increased ability to manage, route and archive critical documents.
"Without these technologies, our productivity would be cut in half.”
Martin Wong, Project Manager
Assessment Business Unit
The City of Calgary
For more information:
City of Calgary - Pilot Case Study http://www.sewardconsulting.com/document
%20imaging/images/Calgary_Case_Study.PDF
Cardiff TELEform and Kofax VRS - Press Releasehttp://www.cardiff.com/http://www.kofax.com/
Information Resources
The City of Calgary, Civic Government http://www.gov.calgary.ab.ca/
Travel Alberta http://www.travelalberta.com/
Government of Canada, Department of Natural Resources
http://atlas.gc.ca/english/facts/
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