Welcome!. What you will hear Staff involvement through needs assessment Technology solutions Lessons...

Welcome!Welcome!

What you will What you will hearhear• Staff involvement

through needs assessment

• Technology solutions

• Lessons learned

Our Our UniversityUniversity• Urban research

university

• 11 schools and colleges

• 350 major subject areas

• 33,000 students

Library System Library System VisionVision•Just in time•Just as needed•Just for you

University University LibrariesLibraries•5 buildings•Over 3 million volumes•20,000+ electronic

serials•3 million users annually•300 full-time & part-

time staff

Changes 1995-Changes 1995-20052005•Shift from print to e-resources –29% spent 1995 to 92% spent 2005

•Users savvy with technology

•Competition

Our Old CultureOur Old Culture

•Traditional skill sets

•Building-focused organization

•Emphasis on print and collection building

Our New CultureOur New Culture•Digital proficiency

•Real-time communication

•Collaboration & partnerships

Our ResponseOur Response

•Retool staff skills sets

•Shift to e-culture

•Do it quickly

•No new spending!

The Need for The Need for AssessmentAssessment• Library System a hub for

intellectual and cultural growth

• Growing concern of management that many staff members have been unable to keep up with the changing needs of technology

• Changing economic landscapes and static staff size

Bala

nced

Score

card

Bala

nced

Score

card

The NA ProcessThe NA Process• One-on-one direct interviews

with 25 staff members, lasting approximately one hour each

• Survey to all 180 members of the staff

– 28% of staff responded

Who We Who We StudiedStudied• All staff members given equal

chance to participate

• At least one member from every service group/department

• Age and education level were evenly distributed

Survey ResultsSurvey Results

• 89% could turn on a computer all the time

• 85% could open and save a file

• 60% could make back-up copies of files

• 81% could log on to the network

Microsoft Microsoft SkillsSkills• 89% Can create a Word document

• 62% Can create an Excel spreadsheet

• 11% Can create an Access database

• 62% Can create a PowerPoint presentation

Other Tech Other Tech SkillsSkills• 62% Use OnTime to schedule

appointments or events• 96% Use e-mail to send a

message• 94% Use e-mail to send an

attachment to a message• 81% Save an attachment

from a received e-mail message

Interview Interview ResultsResults• Responses supported results

of survey• Comfort levels lie with

existing knowledge of technology

• Lacking knowledge of program functions slowed down or halted daily work

Major IssuesMajor Issues• File management problems

• Microsoft Word functions

• Saving, sending, and working with e-mail attachments

• Lack of understanding of network drives

We Aren’t We Aren’t AloneAlone• Office workers see IT speak as a

foreign language

• Nearly 75% said they spend more than an hour a week trying to figure out what something means to finish a task

• Not just the older generation

Cited from: http://icwales.icnetwork.co.uk/0100news/0200wales/tm_objectid=16163299&method=full&siteid=50082&headline=office-blunders-caused-by-computer-jargon-name_page.html

RecommendatioRecommendationsns• Focus on basic computer file

management, e-mail and

Office skills enhancement for

library employees

• Build a skills database to

track current and required

skill levels

RecommendatioRecommendationsns• Allocate at least one full time position devoted exclusively to:

1. Coordinate training efforts 2. Provide leadership in

continuing aspects of assessment and performance improvement initiatives

• Develop a core set of computer competencies that all employees must possess

The Path to e-The Path to e-CultureCulture

The Three The Three PillarsPillars

Manage Deliver Collaborate

Just for You!Just in Time

Just as Needed

Learner Centered

Learner Controlled

Mission -- Goals -- StrategyValues

Pillar 1: Pillar 1: ManageManage

Course ListCourse List

Pillar 1: Pillar 1: ManageManageAnnouncementsAnnouncements

Pillar 1: Pillar 1: ManageManageStaff InformationStaff Information

Pillar 1: Pillar 1: ManageManageCourse OfferingsCourse Offerings

Pillar 1: Pillar 1: ManageManageTestsTests

Pillar 1: Pillar 1: ManageManageAssessmentAssessment

Pillar 1: Pillar 1: ManageManageAssessmentAssessment

Pillar 2: DeliverPillar 2: DeliverPersonalized Personalized

CoursesCourses

Pillar 2: DeliverPillar 2: DeliverClassClass

Pillar 2: DeliverPillar 2: DeliverInstructor ViewInstructor View

Pillar 2: DeliverPillar 2: DeliverReportsReports

Pillar 2: DeliverPillar 2: DeliverReportsReports

Pillar 2: DeliverPillar 2: DeliverReportsReports

Pillar 3: Pillar 3: CollaborateCollaboratePortalPortal

Pillar 3: Pillar 3: CollaborateCollaborateTopicsTopics

Pillar 3: Pillar 3: CollaborateCollaborateNewsNews

Pillar 3: Pillar 3: CollaborateCollaborateDean’s BlogDean’s Blog

Pillar 3: Pillar 3: CollaborateCollaborateTeam SitesTeam Sites

Pillar 3: Pillar 3: CollaborateCollaborateBalanced ScorecardBalanced Scorecard

Pillar 3: Pillar 3: CollaborateCollaboratePersonal Web SitesPersonal Web Sites

Pillar 3: Pillar 3: CollaborateCollaborateReal-time Real-time

CommunicationsCommunications

Pillar 3: Pillar 3: CollaborateCollaborateShared WorkspaceShared Workspace

The Keys to The Keys to SuccessSuccess• Strong Executive Support• Strong Team Approach• Based upon Theory /

Research• Cross-functional

Cooperation• Sense of Urgency • Staff Enthusiasm

The Future The Future ChallengesChallenges• Constant Marketing /

Creating Buy-in• Expand Training Content• Capture Resume / Sell Skills • Capture Outcome Measures• Staff Changes• Funding• Prepared for Anything

Thank you!Thank you!

www.lib.wayne.edu

Sharon Phillips -- ae7228@wayne.eduJill Kuskowski -- ae0831@wayne.eduJohn Heinrichs -- ai2824@wayne.edu