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Welcome!Welcome!
What you will What you will hearhear• Staff involvement
through needs assessment
• Technology solutions
• Lessons learned
Our Our UniversityUniversity• Urban research
university
• 11 schools and colleges
• 350 major subject areas
• 33,000 students
Library System Library System VisionVision•Just in time•Just as needed•Just for you
University University LibrariesLibraries•5 buildings•Over 3 million volumes•20,000+ electronic
serials•3 million users annually•300 full-time & part-
time staff
Changes 1995-Changes 1995-20052005•Shift from print to e-resources –29% spent 1995 to 92% spent 2005
•Users savvy with technology
•Competition
Our Old CultureOur Old Culture
•Traditional skill sets
•Building-focused organization
•Emphasis on print and collection building
Our New CultureOur New Culture•Digital proficiency
•Real-time communication
•Collaboration & partnerships
Our ResponseOur Response
•Retool staff skills sets
•Shift to e-culture
•Do it quickly
•No new spending!
The Need for The Need for AssessmentAssessment• Library System a hub for
intellectual and cultural growth
• Growing concern of management that many staff members have been unable to keep up with the changing needs of technology
• Changing economic landscapes and static staff size
Bala
nced
Score
card
Bala
nced
Score
card
The NA ProcessThe NA Process• One-on-one direct interviews
with 25 staff members, lasting approximately one hour each
• Survey to all 180 members of the staff
– 28% of staff responded
Who We Who We StudiedStudied• All staff members given equal
chance to participate
• At least one member from every service group/department
• Age and education level were evenly distributed
Survey ResultsSurvey Results
• 89% could turn on a computer all the time
• 85% could open and save a file
• 60% could make back-up copies of files
• 81% could log on to the network
Microsoft Microsoft SkillsSkills• 89% Can create a Word document
• 62% Can create an Excel spreadsheet
• 11% Can create an Access database
• 62% Can create a PowerPoint presentation
Other Tech Other Tech SkillsSkills• 62% Use OnTime to schedule
appointments or events• 96% Use e-mail to send a
message• 94% Use e-mail to send an
attachment to a message• 81% Save an attachment
from a received e-mail message
Interview Interview ResultsResults• Responses supported results
of survey• Comfort levels lie with
existing knowledge of technology
• Lacking knowledge of program functions slowed down or halted daily work
Major IssuesMajor Issues• File management problems
• Microsoft Word functions
• Saving, sending, and working with e-mail attachments
• Lack of understanding of network drives
We Aren’t We Aren’t AloneAlone• Office workers see IT speak as a
foreign language
• Nearly 75% said they spend more than an hour a week trying to figure out what something means to finish a task
• Not just the older generation
Cited from: http://icwales.icnetwork.co.uk/0100news/0200wales/tm_objectid=16163299&method=full&siteid=50082&headline=office-blunders-caused-by-computer-jargon-name_page.html
RecommendatioRecommendationsns• Focus on basic computer file
management, e-mail and
Office skills enhancement for
library employees
• Build a skills database to
track current and required
skill levels
RecommendatioRecommendationsns• Allocate at least one full time position devoted exclusively to:
1. Coordinate training efforts 2. Provide leadership in
continuing aspects of assessment and performance improvement initiatives
• Develop a core set of computer competencies that all employees must possess
The Path to e-The Path to e-CultureCulture
The Three The Three PillarsPillars
Manage Deliver Collaborate
Just for You!Just in Time
Just as Needed
Learner Centered
Learner Controlled
Mission -- Goals -- StrategyValues
Pillar 1: Pillar 1: ManageManage
Course ListCourse List
Pillar 1: Pillar 1: ManageManageAnnouncementsAnnouncements
Pillar 1: Pillar 1: ManageManageStaff InformationStaff Information
Pillar 1: Pillar 1: ManageManageCourse OfferingsCourse Offerings
Pillar 1: Pillar 1: ManageManageTestsTests
Pillar 1: Pillar 1: ManageManageAssessmentAssessment
Pillar 1: Pillar 1: ManageManageAssessmentAssessment
Pillar 2: DeliverPillar 2: DeliverPersonalized Personalized
CoursesCourses
Pillar 2: DeliverPillar 2: DeliverClassClass
Pillar 2: DeliverPillar 2: DeliverInstructor ViewInstructor View
Pillar 2: DeliverPillar 2: DeliverReportsReports
Pillar 2: DeliverPillar 2: DeliverReportsReports
Pillar 2: DeliverPillar 2: DeliverReportsReports
Pillar 3: Pillar 3: CollaborateCollaboratePortalPortal
Pillar 3: Pillar 3: CollaborateCollaborateTopicsTopics
Pillar 3: Pillar 3: CollaborateCollaborateNewsNews
Pillar 3: Pillar 3: CollaborateCollaborateDean’s BlogDean’s Blog
Pillar 3: Pillar 3: CollaborateCollaborateTeam SitesTeam Sites
Pillar 3: Pillar 3: CollaborateCollaborateBalanced ScorecardBalanced Scorecard
Pillar 3: Pillar 3: CollaborateCollaboratePersonal Web SitesPersonal Web Sites
Pillar 3: Pillar 3: CollaborateCollaborateReal-time Real-time
CommunicationsCommunications
Pillar 3: Pillar 3: CollaborateCollaborateShared WorkspaceShared Workspace
The Keys to The Keys to SuccessSuccess• Strong Executive Support• Strong Team Approach• Based upon Theory /
Research• Cross-functional
Cooperation• Sense of Urgency • Staff Enthusiasm
The Future The Future ChallengesChallenges• Constant Marketing /
Creating Buy-in• Expand Training Content• Capture Resume / Sell Skills • Capture Outcome Measures• Staff Changes• Funding• Prepared for Anything
Thank you!Thank you!
www.lib.wayne.edu
Sharon Phillips -- [email protected] Kuskowski -- [email protected] Heinrichs -- [email protected]
