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The Language of LeadershipJo Miller, CEOWomen’s Leadership Coaching, Inc.
Jo Miller
• CEO of Women’s Leadership Coaching, Inc. and Founding Editor of BeLeaderly.com
• Helps emerging women leaders create a roadmap for their career advancement.
• Has traveled widely in Europe, Asia Pacific, and the Middle East to deliver keynotes and teach workshops for women’s conferences, professional associations, and corporate women’s initiatives.
• A leading authority on women’s leadership, Jo delivers more than 60 speaking presentations annually to audiences of up to 1,200 women.
I HAVE UNIQUE
•
KOALAFICATIONS
Don’t wait for permission or an invitation to lead.
Don’t wait for someone to promote you.
Take charge of your own career trajectory!
You can’t afford to wait…
In this session
• Leadership presence• Meetings and presentations• What to say when…
Executive Director, UBS
“Leadership presence is a quality that is almost
impossible to define, yet we all know it when we
see it.”
Leadership Presence by Kathy Lubar and Belle Linda Halpern
“Why is it that when some leaders enter a room they
automatically command the attention of those present?
What is it they have? They have presence.”
Kelly EasterlingAudit Principal, Rothstein Kass
“When they leave the room, you remember them more than you remember anyone
else.”
Leadership presence comes in many forms
• The charismatic leader • The supportive leader• The truth-speaker• The thought leader • The authoritarian• The quiet leader
Nina SimoskoHead of Strategy, Planning & Operations, Nike Technology
• “It’s almost as if they
have ‘leadership pheromones’. They
elicit a natural response to follow them.”
What is leadership presence?• Think of someone you know
who has it!
• List three qualities or characteristics that are the source of their leadership presence.
Exercise
• Reflect on your own leadership style and strengths.
• What signature style of leadership presence do you want to become known for?
• Select 3 words to describe it.
Is it more important to be liked or respected?
The Charisma Myth, by Olivia Fox Cabane.
“The equation that produces charisma is fairly simple. All you have to do is give the impression
that you possess both high power and high warmth, since charismatic behaviors project a
combination of these two qualities.”
Amy J.C. CuddyAssociate Professor of Business
Administration, Harvard Business School
“We ask: do I like this person
(warmth/trustworthiness)
And do I respect this person
(power/competence)?”
Warmth AuthorityLeadershi
p Presence
“Warmthority”
Is it more important to be liked or respected?
“Connect, Then Lead,” Amy J.C. Cuddy, Matthew Kohut, and John
Neffinger, Harvard Business Review.
A growing body of research suggests that the way to influence
—and to lead—is to begin with
warmth.
Three components of leadership presence
LEADERSHIP
PRESENCE
Words
Vocal tone
Body languag
e
7%
38%
55%
Luann PendyVice President of Global Quality,
Medtronic
“Meetings are your greatest opportunity to
be visible and show your organization what you bring to the table.”
ENGAGEyour
audience
PERSUADE
your audience
This presentation is availablewww.BeLeaderly.com/new
What to say when…
1. When you don’t have the answer
“In Business, There’s No Such Answer as “I Don’t Know,” by Dr. Patricia Fletcher,
BeLeaderly.com
“Whether you are pitching to an investor or a client, holding a
key meeting with your employees, or working through any decision-process, answering with “I don’t know” is not an
answer. Ever.
It is an indicator that you need more information before making
a decision or proceeding.
When you don’t have the answer
• “I don’t have enough information to answer your question.”1
• “That's what we're trying to figure out. Help me to understand…”
• “Good question. I’ll find out.”• “Based on what we currently know, I
can confidently say…” 2
— 1. Jeanne Sullivan, 2. Selena Rezvani, in “What Leaders Say When They Don’t Know the Answer” at
BeLeaderly.com
• It's OK to answer a question with a question…
Once! (Maybe twice.)
When you don’t have the answer
2. To encourage accountability and commitment
• Ask questions:
–“What are our measures of success?” –“How will we know it's complete?”–“How would you like to be
accountable?”–“How shall we check in?”–“What shall we do if things go off
track?”
3. When managing others
• “I've got your back.”• “I know you'll get it done.”• “My job is to help you be successful.”
— “Management Lessons from Under the Bus”, by Liz Brenner at BeLeaderly.com
4. When someone hijacks
your meeting
When someone hijacks your meeting
Give them a choice:• "It looks like this has sparked an
important conversation. Would you like to take a few minutes right now to discuss this or do you want to me to go ahead and finish sharing the information I have for you?”
When the conversation is done, stand up:• Reference the value of the conversation
that your presentation has sparked.
— Anita Stadler in “Meeting, interrupted: Three keys to regaining control after someone hijacks
your meeting.”
4. When someone’s not performing
• “How do you think it’s going?”• “What’s not going well?”• “What would you do differently if you
had to do it over?”• “How can I help you going forward?”
— Micky Nye, in the NEW Leadership Academy webinar, “Giving and Receiving Feedback,” at
Newonline.org/studyhall
In this session
• Leadership presence• Meetings and presentations• What to say when…
Recommended“Connect, Then Lead,” by Amy J.C. Cuddy, Matthew Kohut, and John Neffinger, at HBR.org
“In Business, There’s No Such Answer as “I Don’t Know,” by Dr. Patricia Fletcher at BeLeaderly.com
“What Leaders Say When They Don’t Know the Answer,” by Jo Miller at BeLeaderly.com
“Management Lessons from Under the Bus”, by Liz Brenner at BeLeaderly.com
NEW Leadership Academy webinar, “Giving and Receiving Feedback,” at Newonline.org/studyhall
This presentation is availablewww.BeLeaderly.com/newsummit
“If you don’t have a seat at the table,
bring your own chair.”
Midy Aponte
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