The Future of Talent Acquisition In the Financial Services Industry

1 Content Property of Pinstripe, Inc.

The Future of Talent Acquisition In the Financial Services Industry

October 8, 2013

2 Content Property of Pinstripe, Inc.

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• Industry Challenges

• Evolution of Talent Solutions

• Introduction to Chubb

• Chubb’s Transformation

– Employment Branding

– Technology Integration

– Back to HR Basics

• Call to Action

• Q&A

Introductions & Agenda

Today’s Presenters

Debra Kestenbaum VP, Talent Acquisition Chubb

Angela Hills EVP Pinstripe & Ochre House

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Challenges Facing the Industry

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Evolution of RPO

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Company Mission

To be the preeminent specialty global property and casualty insurer by providing products and services that exceed our customers’ expectations.

• 202nd largest U.S.-based corporation.

• 120 offices in 26 countries.

• 10,200 employees around the globe.

• 8,500 independent agents & brokers.

• Strategic Business Units offer a variety of insurance solutions:

– Chubb Personal Insurance

– Chubb Commercial Insurance

– Chubb Specialty Insurance

Providing Business and Personal Insurance Worldwide

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• Relationship-driven recruiting organization.

• Streamlined process with high-touch experience.

• Source using advanced search techniques.

• Reduce hiring expenses.

• Establish and maintain actionable metrics.

Goals of Pinstripe Partnership

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Recruiting in a Fundamentally Different Way.

1. Thinking Like a Marketer: Embracing Employment Branding

2. Thinking Like an Analyst: Leveraging Technology & Data

3. Thinking Like Human Resources: Elevating a Talent Mindset

Chubb’s Transformation

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The most important conversations about your organization are happening when you aren’t there.

Thinking Like a Marketer: Embracing Employment Branding

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Who You Want to Be

Who People

Think You Are

Who You Are

An EVP should distil:

1. Business vision and objectives.

2. The wider corporate and product/service brand.

3. Career opportunities & attributes.

4. The values, culture & physical experience.

What’s an Employment Value Proposition?

EVP

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Chubb’s Employment Branding Example

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Direct Sourcing

PR influencers

& advocates

Advertising

Events, direct & eComms

Digital presence/ Career Site

Referrals & Alumni

YouTube, webinars &

other embedded

content

Job boards &

Networks

Social & Business networks

EVP Sphere of Influence

Communicating Your EVP

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Understand your internal and external talent landscape.

Thinking Like an Analyst: Leveraging Technology & Data

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Talent Intelligence Data

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Predictive Analytics Data

Traditional Recruiter

200 resumes reviewed

25 qualified candidates

Big Data-enabled

40 resumes reviewed

30 qualified candidates

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Never underestimate the value of a quality recruiter.

Thinking Like Human Resources: Elevating a Talent Mindset

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Engage talent communities to practice Recruitment Prevention.

Thinking Like Human Resources: Elevating a Talent Mindset

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Sourcing Success is not just WHERE but HOW.

Sourcing Strategy & Channels

Job Scope Discussion & Talent Intelligence Assessment

including competitive landscape

• Pinstripe TRM platform candidate database

• Proactive Campaigning • Referrals & References • Deep Internet Sourcing • Social Networks • Social User Groups • Trade Associations • Educational Institutions • Resume Databases

Passive Sourcing Strategies Active Sourcing Strategies

• National Job Boards • Local Job Boards • Niche Job Boards

• Role-specific • Diversity

• Job Aggregators • Sponsored Ads • Job Fairs • Traditional Media

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83 Campaigns Connect More Than 13,200 Individuals

Targeted Military Campaign:

2,313 military professionals reached

Fortune 500 Campaign:

2,770 insurance professionals reached

Talent Community leads being leveraged for req-specific campaigning.

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Invest in recruiter training and professional development.

Thinking Like Human Resources: Elevating a Talent Mindset

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Recruiting in a Fundamentally Different Way.

1. Thinking Like a Marketer: Embracing Employment Branding

2. Thinking Like an Analyst: Leveraging Technology & Data

3. Thinking Like Human Resources: Elevating a Talent Mindset

Create Your Own Transformation

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Debra Kestenbaum dkestenbaum@chubb.com

(908) 903-2241

Angela Hills ahills@pinstripe.com

(262) 754-5024

Q&A and Thank You!

We invite you to stop by our table for more information and to register to get a free Talent Intelligence assessment.