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Learn about the Chubb and Pinstripe partnership and how together they were able to streamline and build a high-touch recruitment process and utilize advanced search techniques and establish actionable metrics to make Chubb a world-class recruiting organization.
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1 Content Property of Pinstripe, Inc.
The Future of Talent Acquisition In the Financial Services Industry
October 8, 2013
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• Industry Challenges
• Evolution of Talent Solutions
• Introduction to Chubb
• Chubb’s Transformation
– Employment Branding
– Technology Integration
– Back to HR Basics
• Call to Action
• Q&A
Introductions & Agenda
Today’s Presenters
Debra Kestenbaum VP, Talent Acquisition Chubb
Angela Hills EVP Pinstripe & Ochre House
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Challenges Facing the Industry
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Evolution of RPO
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Company Mission
To be the preeminent specialty global property and casualty insurer by providing products and services that exceed our customers’ expectations.
• 202nd largest U.S.-based corporation.
• 120 offices in 26 countries.
• 10,200 employees around the globe.
• 8,500 independent agents & brokers.
• Strategic Business Units offer a variety of insurance solutions:
– Chubb Personal Insurance
– Chubb Commercial Insurance
– Chubb Specialty Insurance
Providing Business and Personal Insurance Worldwide
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• Relationship-driven recruiting organization.
• Streamlined process with high-touch experience.
• Source using advanced search techniques.
• Reduce hiring expenses.
• Establish and maintain actionable metrics.
Goals of Pinstripe Partnership
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Recruiting in a Fundamentally Different Way.
1. Thinking Like a Marketer: Embracing Employment Branding
2. Thinking Like an Analyst: Leveraging Technology & Data
3. Thinking Like Human Resources: Elevating a Talent Mindset
Chubb’s Transformation
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The most important conversations about your organization are happening when you aren’t there.
Thinking Like a Marketer: Embracing Employment Branding
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Who You Want to Be
Who People
Think You Are
Who You Are
An EVP should distil:
1. Business vision and objectives.
2. The wider corporate and product/service brand.
3. Career opportunities & attributes.
4. The values, culture & physical experience.
What’s an Employment Value Proposition?
EVP
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Chubb’s Employment Branding Example
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Direct Sourcing
PR influencers
& advocates
Advertising
Events, direct & eComms
Digital presence/ Career Site
Referrals & Alumni
YouTube, webinars &
other embedded
content
Job boards &
Networks
Social & Business networks
EVP Sphere of Influence
Communicating Your EVP
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Understand your internal and external talent landscape.
Thinking Like an Analyst: Leveraging Technology & Data
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Talent Intelligence Data
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Predictive Analytics Data
Traditional Recruiter
200 resumes reviewed
25 qualified candidates
Big Data-enabled
40 resumes reviewed
30 qualified candidates
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Never underestimate the value of a quality recruiter.
Thinking Like Human Resources: Elevating a Talent Mindset
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Engage talent communities to practice Recruitment Prevention.
Thinking Like Human Resources: Elevating a Talent Mindset
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Sourcing Success is not just WHERE but HOW.
Sourcing Strategy & Channels
Job Scope Discussion & Talent Intelligence Assessment
including competitive landscape
• Pinstripe TRM platform candidate database
• Proactive Campaigning • Referrals & References • Deep Internet Sourcing • Social Networks • Social User Groups • Trade Associations • Educational Institutions • Resume Databases
Passive Sourcing Strategies Active Sourcing Strategies
• National Job Boards • Local Job Boards • Niche Job Boards
• Role-specific • Diversity
• Job Aggregators • Sponsored Ads • Job Fairs • Traditional Media
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83 Campaigns Connect More Than 13,200 Individuals
Targeted Military Campaign:
2,313 military professionals reached
Fortune 500 Campaign:
2,770 insurance professionals reached
Talent Community leads being leveraged for req-specific campaigning.
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Invest in recruiter training and professional development.
Thinking Like Human Resources: Elevating a Talent Mindset
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Recruiting in a Fundamentally Different Way.
1. Thinking Like a Marketer: Embracing Employment Branding
2. Thinking Like an Analyst: Leveraging Technology & Data
3. Thinking Like Human Resources: Elevating a Talent Mindset
Create Your Own Transformation
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Debra Kestenbaum [email protected]
(908) 903-2241
Angela Hills [email protected]
(262) 754-5024
Q&A and Thank You!
We invite you to stop by our table for more information and to register to get a free Talent Intelligence assessment.
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