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25th NATIONAL QUALITY SUMMIT: THE EFQM VIEW
Gianluca Mule, Bangalore 26 November, 2017
The Silk Road
2
Today we trade Excellence
3
Silk Road Yesterday
Silk Road Today
Global spread of EFQM: a new Excellence Road
45 Partners globally supported by EFQM
The world we live in
lA new globalizationlComplexity & uncertaintylPace of changelCompetencies required change every day lCustomers create products & serviceslGame changerslThe power of social media
How can Excellence responds
lA new globalization• Connecting Excellences
l Complexity & uncertainty• Scenario Thinking
l Pace of change• Agility Models
l Competencies required change every day • Work in Ecosystem
l Customers create products & services• Data & technology in management agenda
lGame changers• Integrate Start-Ups
l The power of social media• Mastering the presence & app-ify
HOW can concretely help: the EFQM Example
Connecting Excellences
EFQM Global Excellence Award
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EFQM Committed to Excellence (C2E)
EFQM Recognised for Excellence (R4E)
EFQM Global Excellence Award (EGEA)
EFQM Excellence Award Winners 2017
EFQM Global Excellence Index
Recognitions 2015-2017 (EEA & R4E)
Over 1150 organisations in EGEI
95
103440
EFQM Global Excellence IndexPlatinum, Gold, Silver, Bronzerecognition by Sector
Platinum >700 pointsEFQM Excellence Award Winners &
Prize Winners
Gold 600 - 700 pointsEFQM Excellence Prize Winners &
highly recommended
Silver 500 – 600 pointsRecognised for Excellence 5*
Bronze < 500 pointsRecognised for Excellence
4* & 3*
44
Journey towards Global Excellence
Delivering value for EFQM Members and Members of our Partners:
- Recognition at Platinum, Gold, Silver, Bronze level as leaders for excellence within their sector- Exposing role model practises to learn from- Benchmarking within and beyond the sectors
EFQM Global Excellence Index
44 sectors
Index webpageExample BMW Regensburg
Work in Ecosystem
Working in Ecosystem
Accross the Ecosystem
Extending Excellence principles
Data & technology in Management Agenda
New technology: a challenge
An international platform on Digital transformation to start in 2018
Aligning & strategizing the challenge
� Variety of single activities, initiatives and approaches – Dynamics can only occur if the individual parts intertwine.
n Complexity is not traceable – Hence, a management system is required to master the complexity.
In practical terms….
LEADERSHIP PROCESSES, PRODUCTS & SERVICES
BUSINESS RESULTS
PEOPLE
STRATEGY
PARTNERSHIPS & RESOURCES
PEOPLE RESULTS
CUSTOMERRESULTS
SOCIETY RESULTS
ENABLERS RESULTS
LEARNING, CREATIVITY AND INNOVATION
VISION
PLAN
MANAGE
ENGAGE
SUPPORT
DELIVER MEASURE OUTCOME
Internet of Things - Excellence 4.0
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Internet of People
• EFQM Model• EFQM Radar
Internet of Excellence
Drivers
• EFQM Concepts• EFQM Radar
Internet of Peers
• EFQM Network• EFQM Assessment
Process• EFQM Radar
Interconnectivity, interoperability and
interconnected learning across
1988 2017
EFQM, a Member Based Foundation
EFQM, 450 Members, many leading organisations
THANK YOU
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