25th NATIONAL QUALITY SUMMIT: THE EFQM VIEW

Gianluca Mule, Bangalore 26 November, 2017

The Silk Road

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Today we trade Excellence

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Silk Road Yesterday

Silk Road Today

Global spread of EFQM: a new Excellence Road

45 Partners globally supported by EFQM

The world we live in

lA new globalizationlComplexity & uncertaintylPace of changelCompetencies required change every day lCustomers create products & serviceslGame changerslThe power of social media

How can Excellence responds

lA new globalization• Connecting Excellences

l Complexity & uncertainty• Scenario Thinking

l Pace of change• Agility Models

l Competencies required change every day • Work in Ecosystem

l Customers create products & services• Data & technology in management agenda

lGame changers• Integrate Start-Ups

l The power of social media• Mastering the presence & app-ify

HOW can concretely help: the EFQM Example

Connecting Excellences

EFQM Global Excellence Award

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EFQM Committed to Excellence (C2E)

EFQM Recognised for Excellence (R4E)

EFQM Global Excellence Award (EGEA)

EFQM Excellence Award Winners 2017

EFQM Global Excellence Index

Recognitions 2015-2017 (EEA & R4E)

Over 1150 organisations in EGEI

95

103440

EFQM Global Excellence IndexPlatinum, Gold, Silver, Bronzerecognition by Sector

Platinum >700 pointsEFQM Excellence Award Winners &

Prize Winners

Gold 600 - 700 pointsEFQM Excellence Prize Winners &

highly recommended

Silver 500 – 600 pointsRecognised for Excellence 5*

Bronze < 500 pointsRecognised for Excellence

4* & 3*

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Journey towards Global Excellence

Delivering value for EFQM Members and Members of our Partners:

- Recognition at Platinum, Gold, Silver, Bronze level as leaders for excellence within their sector- Exposing role model practises to learn from- Benchmarking within and beyond the sectors

EFQM Global Excellence Index

44 sectors

Index webpageExample BMW Regensburg

Work in Ecosystem

Working in Ecosystem

Accross the Ecosystem

Extending Excellence principles

Data & technology in Management Agenda

New technology: a challenge

An international platform on Digital transformation to start in 2018

Aligning & strategizing the challenge

� Variety of single activities, initiatives and approaches – Dynamics can only occur if the individual parts intertwine.

n Complexity is not traceable – Hence, a management system is required to master the complexity.

In practical terms….

LEADERSHIP PROCESSES, PRODUCTS & SERVICES

BUSINESS RESULTS

PEOPLE

STRATEGY

PARTNERSHIPS & RESOURCES

PEOPLE RESULTS

CUSTOMERRESULTS

SOCIETY RESULTS

ENABLERS RESULTS

LEARNING, CREATIVITY AND INNOVATION

VISION

PLAN

MANAGE

ENGAGE

SUPPORT

DELIVER MEASURE OUTCOME

Internet of Things - Excellence 4.0

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Internet of People

• EFQM Model• EFQM Radar

Internet of Excellence

Drivers

• EFQM Concepts• EFQM Radar

Internet of Peers

• EFQM Network• EFQM Assessment

Process• EFQM Radar

Interconnectivity, interoperability and

interconnected learning across

1988 2017

EFQM, a Member Based Foundation

EFQM, 450 Members, many leading organisations

THANK YOU