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©EFQM 2014 EFQM FRAMEWORK INNOVATION AGENCIES 9 October 2014

EFQM FRAMEWORK INNOVATION A - European Commissionec.europa.eu/easme/sites/easme-site/files/EFQM-Innovation-Agencie… · EFQM Model 2013 21 languages ©EFQM 2014 FROM THE EFQM MODEL

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Page 1: EFQM FRAMEWORK INNOVATION A - European Commissionec.europa.eu/easme/sites/easme-site/files/EFQM-Innovation-Agencie… · EFQM Model 2013 21 languages ©EFQM 2014 FROM THE EFQM MODEL

©EFQM 2014

EFQM FRAMEWORK

INNOVATION AGENCIES

9 October 2014

Page 2: EFQM FRAMEWORK INNOVATION A - European Commissionec.europa.eu/easme/sites/easme-site/files/EFQM-Innovation-Agencie… · EFQM Model 2013 21 languages ©EFQM 2014 FROM THE EFQM MODEL

©EFQM 2014

Peer learning for Innovation Agencies

Overview of the EFQM

What is EFQM

The EFQM Model

The EFQM Framework for Innovation Agencies

What is the use of the framework

Past experiences with the framework

Way forward for peer learning programme

Page 3: EFQM FRAMEWORK INNOVATION A - European Commissionec.europa.eu/easme/sites/easme-site/files/EFQM-Innovation-Agencie… · EFQM Model 2013 21 languages ©EFQM 2014 FROM THE EFQM MODEL

©EFQM 2014

What is EFQM?

89% of people agree using the Model helps increase

their organisation’s competitiveness

450 Members; 30.000 Model users

Non-profit foundation formed in 1989

90% of people agree using the Model helps

develop a culture of continuous improvement

35 partners covering 31 countries

Page 4: EFQM FRAMEWORK INNOVATION A - European Commissionec.europa.eu/easme/sites/easme-site/files/EFQM-Innovation-Agencie… · EFQM Model 2013 21 languages ©EFQM 2014 FROM THE EFQM MODEL

©EFQM 2014

EFQM Members Include

Page 5: EFQM FRAMEWORK INNOVATION A - European Commissionec.europa.eu/easme/sites/easme-site/files/EFQM-Innovation-Agencie… · EFQM Model 2013 21 languages ©EFQM 2014 FROM THE EFQM MODEL

©EFQM 2014

Covering all types of Organisations

SMEs Large

Industry

Services / Public Sector

Austrian 5* hotel

Slovak Finance Ministry

French Postal Services

Spanish Youth Association

Irish High School

British University Polish City govt

EU Institution

Swedish & German Car Manufacturers

German Engrg Group

Belgian Materials Technologies

German Hi Tech Start-up

French Electric Utility

Austrian Production Equipmt Mfr

Spanish Gas Distributor

Luxmbg Dentist Office

Danish Pumps Mfr

Swiss Rail Operator

British Pumps Mfr

Italian Telecom

Swedish Bank

Russian Water Utility

French Airports

Mfr: Manufacturer

Spanish Hospital

Japanese Printing & Documt Mgmt

Dutch Hi Tech

Page 6: EFQM FRAMEWORK INNOVATION A - European Commissionec.europa.eu/easme/sites/easme-site/files/EFQM-Innovation-Agencie… · EFQM Model 2013 21 languages ©EFQM 2014 FROM THE EFQM MODEL

©EFQM 2014

EFQM Portfolio

EFQM Tool Kit

Learning from the Network

Personal Development

Training at EFQM

EFQM Assessor

Organisational Development

In House Training

Assessment &

Recognition

EFQM Membership

Page 7: EFQM FRAMEWORK INNOVATION A - European Commissionec.europa.eu/easme/sites/easme-site/files/EFQM-Innovation-Agencie… · EFQM Model 2013 21 languages ©EFQM 2014 FROM THE EFQM MODEL

©EFQM 2014

36 Partners in 32 Countries

Page 8: EFQM FRAMEWORK INNOVATION A - European Commissionec.europa.eu/easme/sites/easme-site/files/EFQM-Innovation-Agencie… · EFQM Model 2013 21 languages ©EFQM 2014 FROM THE EFQM MODEL

©EFQM 2014

The EFQM European Partner

Network

Page 9: EFQM FRAMEWORK INNOVATION A - European Commissionec.europa.eu/easme/sites/easme-site/files/EFQM-Innovation-Agencie… · EFQM Model 2013 21 languages ©EFQM 2014 FROM THE EFQM MODEL

©EFQM 2014

The EFQM Excellence Model

Page 10: EFQM FRAMEWORK INNOVATION A - European Commissionec.europa.eu/easme/sites/easme-site/files/EFQM-Innovation-Agencie… · EFQM Model 2013 21 languages ©EFQM 2014 FROM THE EFQM MODEL

©EFQM 2014

Return on investment

Optimise profitability

Sustainable financial growth

Value-adding products & services

Excellent service

Opportunities to develop & grow

Work / life balance

Pride in Organisation

Brand reputation Ethical behaviour Transparent

communication

Dealing with expectations

People Customers Shareholders Society

Leaders who inspire trust Clearly defined long-term strategy Robust internal processes The right Partners & Suppliers

Page 11: EFQM FRAMEWORK INNOVATION A - European Commissionec.europa.eu/easme/sites/easme-site/files/EFQM-Innovation-Agencie… · EFQM Model 2013 21 languages ©EFQM 2014 FROM THE EFQM MODEL

©EFQM 2014

The EFQM Model

8 Fundamental Concepts RADAR

9 Criteria

Page 12: EFQM FRAMEWORK INNOVATION A - European Commissionec.europa.eu/easme/sites/easme-site/files/EFQM-Innovation-Agencie… · EFQM Model 2013 21 languages ©EFQM 2014 FROM THE EFQM MODEL

©EFQM 2014

EU Endorsement

Herman Van Rompuy, President of European Council

"All European organisations, both in the public and private sectors, are facing new challenges. The increasing pressure to compete on a global stage with limited resources means we all have to work together to secure our future prosperity, and that of generations to come. The EFQM Excellence Model provides a framework that encourages the cooperation, collaboration and innovation that we will need to ensure this goal is achieved."

Page 13: EFQM FRAMEWORK INNOVATION A - European Commissionec.europa.eu/easme/sites/easme-site/files/EFQM-Innovation-Agencie… · EFQM Model 2013 21 languages ©EFQM 2014 FROM THE EFQM MODEL

©EFQM 2014

A Holistic Management System

Leadership

Vision, Mission & Values

Leadership Competencies &

Development

Balanced Scorecard

Management Meetings

Stakeholder Meetings

Annual Report / Sustainability

Report

Processes, Products & Services

Process Management System

(e.g. ISO9001)

Process Improvement (e.g. Six

Sigma)

R&D

Marketing

Customer Satisfaction Surveys

Customer Service & Relationship

People Employee Engagement Survey Competency & Job Description Objectives Setting, Training Plan

& Appraisal Internal Communication

Strategy SWOT Analysis Strategic Planning Process Communicating Strategy Risk Management Scenario Planning

Partnerships & Resources Supply Chain Management Financial Budgets &

Management(e.g. ISO14001) Environmental Management

System IT Infrastructure

Examples of Enablers

Page 14: EFQM FRAMEWORK INNOVATION A - European Commissionec.europa.eu/easme/sites/easme-site/files/EFQM-Innovation-Agencie… · EFQM Model 2013 21 languages ©EFQM 2014 FROM THE EFQM MODEL

©EFQM 2014

EFQM Model 2013 21 languages

Page 15: EFQM FRAMEWORK INNOVATION A - European Commissionec.europa.eu/easme/sites/easme-site/files/EFQM-Innovation-Agencie… · EFQM Model 2013 21 languages ©EFQM 2014 FROM THE EFQM MODEL

©EFQM 2014

FROM THE EFQM MODEL TO THE EFQM

FRAMEWORK FOR INNOVATION

AGENCIES.

Page 16: EFQM FRAMEWORK INNOVATION A - European Commissionec.europa.eu/easme/sites/easme-site/files/EFQM-Innovation-Agencie… · EFQM Model 2013 21 languages ©EFQM 2014 FROM THE EFQM MODEL

©EFQM 2014

The EFQM Framework for Innovation Agencies has been developed to provide governmental and regional innovation agencies with a holistic and universal approach towards excellence in managing their strategy.

In particular, the Framework is intended to help the agencies to get started with an assessment process that can be continued for a number of years and to identify and share good practices with peers.

The EFQM Framework for Innovation

Agencies

Page 17: EFQM FRAMEWORK INNOVATION A - European Commissionec.europa.eu/easme/sites/easme-site/files/EFQM-Innovation-Agencie… · EFQM Model 2013 21 languages ©EFQM 2014 FROM THE EFQM MODEL

©EFQM 2014

Page 18: EFQM FRAMEWORK INNOVATION A - European Commissionec.europa.eu/easme/sites/easme-site/files/EFQM-Innovation-Agencie… · EFQM Model 2013 21 languages ©EFQM 2014 FROM THE EFQM MODEL

©EFQM 2014

This EFQM Framework for Innovation

Agencies:

As a structure to define and implement a consistent

strategy.

As a tool for self-assessment, by measuring how the organisation is performing, and helping to understand the gaps towards excellence in managing the implementation of strategy.

As a tool for external assessment, e.g., for a group of agencies willing to start a joint learning and benchmarking process based on reciprocal assessments

As

Page 19: EFQM FRAMEWORK INNOVATION A - European Commissionec.europa.eu/easme/sites/easme-site/files/EFQM-Innovation-Agencie… · EFQM Model 2013 21 languages ©EFQM 2014 FROM THE EFQM MODEL

©EFQM 2014

How we deployed the framework:

INNO-Partnering Forum

10 participants from agencies trained by EFQM 05/2010

Pilot Assessment at Tekes (FIN) 06/2010

External assessment by a group of peers

Open Call for interest 09/2011

Agency specific EFQM kick-off approach (”J2E”) developed & tested:

Workshop at TSB(UK) 29.2.-1.3.2012

2 Workshops at SISP Network (SWE) spring 2012

Workshop at Agentschap Ondernemen (BEL) July 2012

Page 20: EFQM FRAMEWORK INNOVATION A - European Commissionec.europa.eu/easme/sites/easme-site/files/EFQM-Innovation-Agencie… · EFQM Model 2013 21 languages ©EFQM 2014 FROM THE EFQM MODEL

©EFQM 2014

What we learned from

experiences… Keep it simple

Workshop to facilitate the first self-assessment

Define Stakeholder Map

Clarify process model

Customise assessment tools

Train peer assessors on the use of the Radar methodology

Use a well-established format to run the assessment (EFQM Levels of Excellence assessment)

Page 21: EFQM FRAMEWORK INNOVATION A - European Commissionec.europa.eu/easme/sites/easme-site/files/EFQM-Innovation-Agencie… · EFQM Model 2013 21 languages ©EFQM 2014 FROM THE EFQM MODEL

©EFQM 2014

Model: EFQM Quality Assessment project

A 2 day workshop with management staff of the assessed agency Facilitation by an EFQM lead assessor with use of simple assessment

tools

Creation of a self-assessment report following a specific methodology

A 1.5 day training with 2 peer assessors from other agencies Familiarising with assessment techniques and the case of the assessed

agency (self-assessment report)

Assessment of the innovation agency Committed to Excellence assessment performed by the 2 peer

assessors with the supervision of the EFQM lead assessor

Good practices gathering using the RADAR methodology Identified by the peer assessors

Page 22: EFQM FRAMEWORK INNOVATION A - European Commissionec.europa.eu/easme/sites/easme-site/files/EFQM-Innovation-Agencie… · EFQM Model 2013 21 languages ©EFQM 2014 FROM THE EFQM MODEL

©EFQM 2014

QUESTIONS?

Page 23: EFQM FRAMEWORK INNOVATION A - European Commissionec.europa.eu/easme/sites/easme-site/files/EFQM-Innovation-Agencie… · EFQM Model 2013 21 languages ©EFQM 2014 FROM THE EFQM MODEL

©EFQM 2014

THANK YOU

[email protected]

Tel +3227753537

[email protected]

Tel +3227753512