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Tenant Scrutiny – the Culture Club
Sarah Hockey
Phil Morgan
Sarah Hockey and Phil Morgan
CIH NW event
Sarah Hockey and Phil Morgan
Thanks to
Sarah Hockey and Phil Morgan
Phil Morgan
Tenant Scrutiny
Sarah Hockey and Phil Morgan
Phil Morgan
Sarah Hockey and Phil Morgan
Volunteer
Sarah Hockey and Phil Morgan
Three Houses of Tenant Involvement and the So What Wolf
Sarah Hockey and Phil Morgan
What works?
Sarah Hockey and Phil Morgan
The X-factor!
Sarah Hockey and Phil Morgan
Open recruitment
Sarah Hockey and Phil Morgan
Taster Sessions
Sarah Hockey and Phil Morgan
Reserves
Sarah Hockey and Phil Morgan
Positive Challenge
Sarah Hockey and Phil Morgan
Induction
Sarah Hockey and Phil Morgan
Broad or Narrow?
Sarah Hockey and Phil Morgan
Decision Making Structures
Sarah Hockey and Phil Morgan
Communication
Sarah Hockey and Phil Morgan
Performance
Sarah Hockey and Phil Morgan
Challenge Cards
Sarah Hockey and Phil Morgan
Annual Review
Sarah Hockey and Phil Morgan
Capture of impact
Sarah Hockey and Phil Morgan
Training and Support
Sarah Hockey and Phil Morgan
Sarah Hockey
Being a Scrutiny Panel Chair
Sarah Hockey and Phil Morgan
Sarah Hockey
Sarah Hockey and Phil Morgan
Sarah Hockey
Sarah Hockey and Phil Morgan
In the beginning…
Sarah Hockey and Phil Morgan
“Its not what you do it’s the way that you do it”
Sarah Hockey and Phil Morgan
Code of Conduct
Sarah Hockey and Phil Morgan
Assert it!
Sarah Hockey and Phil Morgan
Toughen Up
Sarah Hockey and Phil Morgan
Communication
Sarah Hockey and Phil Morgan
True Tenant Empowerment?
Sarah Hockey and Phil Morgan
External Perspective
Sarah Hockey and Phil Morgan
Lows…
Sarah Hockey and Phil Morgan
Highs…
Sarah Hockey and Phil Morgan
The Dream…
Sarah Hockey and Phil Morgan
But what do tenants really think?
Sarah Hockey and Phil Morgan
Positives
Sarah Hockey and Phil Morgan
Learning Curve
Sarah Hockey and Phil Morgan
Culture
Sarah Hockey and Phil Morgan
Start at the Top
Sarah Hockey and Phil Morgan
Partnership
Sarah Hockey and Phil Morgan
Staff
Sarah Hockey and Phil Morgan
Tenant Resistance
Sarah Hockey and Phil Morgan
Churning
Sarah Hockey and Phil Morgan
Chip on the Shoulder
Sarah Hockey and Phil Morgan
Personal Issues
Sarah Hockey and Phil Morgan
Service Reviews – the role of staff
Sarah Hockey and Phil Morgan
Decision Making and senior managers
Sarah Hockey and Phil Morgan
Agreement
Sarah Hockey and Phil Morgan
Thank You…
Sarah Hockey and Phil Morgan
Our Future Together…
• Networking with Peers
• Sharing savings made by your Scrutiny Panel
• Publicity – sharing with residents and staff
• Making change happen quickly
• Information on Panel budgets
• Communication to support Panel
• ‘We want to leave a legacy’
Sarah Hockey and Phil Morgan
Over to you!
Sarah Hockey and Phil Morgan
Contact Us
Phil Morgan
Consultant, Commentator, Speaker
pjsunited@gmail.com
Ph. 07831 131021
Sarah Hockey
Trainer, Coach,
Facilitator
healthecity@gmail.com
Ph. 07533 305209
Sarah Hockey and Phil Morgan
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