Tenant Scrutiny – the Culture Club

Sarah Hockey

Phil Morgan

Sarah Hockey and Phil Morgan

CIH NW event

Sarah Hockey and Phil Morgan

Thanks to

Sarah Hockey and Phil Morgan

Phil Morgan

Tenant Scrutiny

Sarah Hockey and Phil Morgan

Phil Morgan

Sarah Hockey and Phil Morgan

Volunteer

Sarah Hockey and Phil Morgan

Three Houses of Tenant Involvement and the So What Wolf

Sarah Hockey and Phil Morgan

What works?

Sarah Hockey and Phil Morgan

The X-factor!

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Open recruitment

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Taster Sessions

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Reserves

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Positive Challenge

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Induction

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Broad or Narrow?

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Decision Making Structures

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Communication

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Performance

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Challenge Cards

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Annual Review

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Capture of impact

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Training and Support

Sarah Hockey and Phil Morgan

Sarah Hockey

Being a Scrutiny Panel Chair

Sarah Hockey and Phil Morgan

Sarah Hockey

Sarah Hockey and Phil Morgan

Sarah Hockey

Sarah Hockey and Phil Morgan

In the beginning…

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“Its not what you do it’s the way that you do it”

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Code of Conduct

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Assert it!

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Toughen Up

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Communication

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True Tenant Empowerment?

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External Perspective

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Lows…

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Highs…

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The Dream…

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But what do tenants really think?

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Positives

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Learning Curve

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Culture

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Start at the Top

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Partnership

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Staff

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Tenant Resistance

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Churning

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Chip on the Shoulder

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Personal Issues

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Service Reviews – the role of staff

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Decision Making and senior managers

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Agreement

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Thank You…

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Our Future Together…

• Networking with Peers

• Sharing savings made by your Scrutiny Panel

• Publicity – sharing with residents and staff

• Making change happen quickly

• Information on Panel budgets

• Communication to support Panel

• ‘We want to leave a legacy’

Sarah Hockey and Phil Morgan

Over to you!

Sarah Hockey and Phil Morgan

Contact Us

Phil Morgan

Consultant, Commentator, Speaker

pjsunited@gmail.com

Ph. 07831 131021

Sarah Hockey

Trainer, Coach,

Facilitator

healthecity@gmail.com

Ph. 07533 305209

Sarah Hockey and Phil Morgan