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8/21/2019 Soft Skills.pptx
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SoftSkills
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Soft Skills: DenedSoft skills refer to a cluster ofpersonalqualities, habits, attitudes and social gracesthat make someone a good employee and
compatible to work with.
Unlike hard skills, which tend to be specic toa certain type of task, soft skills are broadlyapplicable.
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Soft Skills: Examples of
nterpersonal !ttributesnterpersonal
abilities
Empathy"eadership
#ommunication
$eamwork
%ood manners!bility to teach
&orks well withdi'ersity
Self(condence
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%ood Soft Skills).&ill help you S$!*D +U$ in a crowd of
mediocrity.
What makesyou stand out???
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&orkforce role$here are - soft skills that employers look for
when hiring employees.
Do you ha'e theseskills/
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Skill 01: #ourtesy%ood 2anners
#onsiderate 3eha'ior
olite3eing kind 4
empathetic
$hank you notes5
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06: 7lexibility$he ability to adapt to new situations 8uickly
$he ability to change or be changed according
to situations or circumstances
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09: $eam Skills
Do you know how towork eecti'ely ingroups/
Do you listeneecti'ely/
Do you understandthe 'alue of di'ersethought/
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0;: Eye #ontact"ooking directly into the eyes of someone
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0
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0-: nterpersonal Skills 4
0=: ersonal #hemistry
nterpersonal Dened: of or pertaining to therelations between persons
ersonal #hemistry: Do others want to bewith you/
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0>: #ommon Sense
%ood ?udgment @sound practical
?udgment based onAexperienceB ratherthan theory
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0C: %ood ersonal !ppearance
isual aspect of a person @ with regards topersonal cleanness and neatness of clothing
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0 1: Understanding &hat the
&orld is !bout&hatFs going on in the *ews/G
Hnow whatFs going onE'en Iahoo5 *ews is
better than no news
%et connected, know
what others are doing.Subscribe to nc. or 7ast#ompany.
$rack a few stocks
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011: &illingness to take
instruction and responsibility
Do you know someonewho always blamesothers/
Do you know someonewho thinks heJshe alreadyknows all the answers/
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016: !ble to Kelate to co(
workers in a close en'ironment
#onnection with people or
things&ater cooler talk
3usiness retreats
$eam !cti'ities
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019: *ot expecting to bepromoted within the rst six
months
A$his is ?ust a stepping
stone for meB
Examples/
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01;: #ommunication skills with public,fellow employees, super'isors, and
customers
!re you a good listener/Low many of you ha'e had a good boss/
$elephone line)donFtcount on it working5
*etworking within yourbusiness/ Low/
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Soft Skills: Examples of
ersonal !ttributesersonal !ttributes:+ptimism
KesponsibilitySense of humor
ntegrity
$ime management
2oti'ation#ommon Sense
tFs often said that hard skills will get you an
inter'iew but you need soft skills to get(and keep!) the job.
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M&e li'e in a society
that measuresintelligence MGthrough 8uantiablemetricsIou complete the
assignments, come toclass, learn theconcepts, and you getan A!B
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E n the workplace, mostcompliments will deal morewith the use of soft skillsE @ Emotional ntelligenceG
than your actual knowledgeabout a particular situation.
#ustomers appreciate aAwillingness to helpB orthe fact that youAlistened to mycomplaint.B
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Soft Skills and 3usinessEti8uette
%olf eti8uetteScramble @ lo'e it5
#ompetiti'e/oor golfer/
&hat are your experiences with golf eti8uette/
3usiness dinnersJlunches7ormal 's. informal
$opics/ resist familyJpersonal unless theyask5G
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2emberships 4 olunteering
rofessional +rganiNationsOoin5
SLK2#hamber of #ommerce
3!, DE#!
olunteer +pportunities
3oard 2ember for non(prot agencyOunior !chie'ement
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Soft Skills+ne of the most
diPcult things to
teach!nd)the most
common reason fornot hiring, not
promoting, 4 poorperformancee'aluation
Pick one skillwork on
it PRACTICE!
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