View
230
Download
0
Category
Preview:
Citation preview
7/30/2019 SISWeb Lesson Basics
1/36
SIS (Service Information System) WebIncluded in this lesson:
Basic Navigation
Utilities
Highlights
Product
Identification
Summary
Future lessons
planned will cover
Access Methods -
Product ID RequiredandAccess Methods
- Product ID Not
Required.
7/30/2019 SISWeb Lesson Basics
2/36
Basic NavigationThis is the SIS Main
Menupage. It is theentry point to
access tens of
thousands of
service informationdocuments on
thousands of
Caterpillar products.
Both a CWS(Corporate Web
Security) and a SIS
(Service InformationSystem) user id and
password are
required for access.
7/30/2019 SISWeb Lesson Basics
3/36
Basic NavigationThe links below the
Additional ServiceInformation banner
open web sites
outside of SIS Web
to access specificreference material.
These references
will not be coveredin this series of
presentations.
7/30/2019 SISWeb Lesson Basics
4/36
Basic NavigationAll text in orange
are links thatdisplay additional
selections or
informational
documents.
The orange links are
used to get to
information anddrop-down Go To
menus (see next page)
are generally used
to return fromviewing documents.
Not all links are
apparent to all users as
Administrators set userprofiles to restrict the
viewing of certain links.
7/30/2019 SISWeb Lesson Basics
5/36
Basic NavigationExcept for the Main
Menupage, all SISpages have a Go To
drop-down menu in
the title bar. The Go
To options varywith the page being
viewed. Using this
menu is the most
reliable method toreturn to previously
viewed pages in
SIS Web.
The web browsers
Backbutton isunreliable for going
back to SIS web
pages.
7/30/2019 SISWeb Lesson Basics
6/36
Basic NavigationMany SIS Web
pages display aBookmark this
page icon which
adds that pages
URL location toFavorites of
Internet Explorer.
Bookmarks are
accessed from IEsFavorites to recall a
page for viewing at
a another time.
Using theAdd to
Favorites command
directly from Internet
Explorers menu does
not work for all SIS
Web pages.
7/30/2019 SISWeb Lesson Basics
7/36
Basic NavigationIn the title bar, the
orange text to theright ofModelis a
Return to Main
Menulink; it also
indicates theequipment model
of a selected serial
number prefix.
With many models,
SIS requires the
selection of a
configurationoption; options can
be viewed and re-
selected with the
EQUIPMENT link.More details later in
this presentation.
7/30/2019 SISWeb Lesson Basics
8/36
Basic NavigationMany SIS screens
display twisteesto the left of topics.
Click on a twistee
pointing right to
expand a topic formore detail. A
twistee pointing
down indicates that
it can not be furtherexpanded.
Some information types
are only found at
certain levels of detail
i.e.,parts identification
is only at the lowest
level of detail.
See Navigation topic in
Help for more details.End of this section: Return to Table of Contents
7/30/2019 SISWeb Lesson Basics
9/36
SIS Web UtilitiesFour utilities that
help make the bestuse of SIS are
grouped together at
the bottom of the
Main Menupage:
Help
Feedback
Release Notes
Preferences
7/30/2019 SISWeb Lesson Basics
10/36
HelpHelp is a self-help
resource to learnthe tools within
SIS.
Selecting a Helptopic displays
basic information;
often, a short
scenario isincluded as a
practice lesson to
be followed.
Help containsfurther details
regarding many
topics within this
presentation.
Return to Utilities
7/30/2019 SISWeb Lesson Basics
11/36
FeedbackFeedbackis the
primary method foranyone to inform
Caterpillar of errors
or omissions in SIS
documents.Suggestions for
improvements and
other comments
are welcomed.
Using the Go To drop-
down menu to open a
Feedbackform
captures the identity(URL) of the page
being viewed; this
makes it easier to
resolve issues.
Return to Utilities
l
7/30/2019 SISWeb Lesson Basics
12/36
Release Notes
Release Notes
provide a brief
description of new
SIS Web functions
and other software
changes.
Return to Utilities
P f
7/30/2019 SISWeb Lesson Basics
13/36
Preferences
Preferences allow
some customizing
to the display or
functions of SIS.
Preferences Helptopics are available
by scrolling or
paging down to the
lower part of thisscreen.
P f
7/30/2019 SISWeb Lesson Basics
14/36
Preferences
Setting User
Interface to
Advancedallows
more options for
seeking Caterpillar
service information.
Advancedis the
default setting.
Simplifiedcan beuseful for newer
users of SIS Web or
those who need
fewer options foraccessing SIS Web
information.
P f
7/30/2019 SISWeb Lesson Basics
15/36
Preferences
A Part Manual
Orientation ofSide
by side displays a
parts graphic to the
side of a parts list;
Top to bottom
displays the
graphic above the
parts list.
One Frame places
the graphic and
parts list within the
same frame;Separate Frames
allows individual
scrolling of the
graphic or list.
P f
7/30/2019 SISWeb Lesson Basics
16/36
Preferences
Setting Microfiche
to Have the ability
to search for
Microfiche
information allows
the return of the
fiche number and
grid location for
microfiche media
containing legacy
information.
Microfiche is an
Information Type thatonly appears in Basic
Search andAdvanced
Full Text Search; it is
available for older
equipment only.
P f
7/30/2019 SISWeb Lesson Basics
17/36
Preferences
The Date Format
has a drop-downbox that allows
selecting the
preferred format of
viewing dates.
Some dates in SIS will
still remain in their
original publishedformat.
P f
7/30/2019 SISWeb Lesson Basics
18/36
Preferences
Part Listoptions:
Select to delete orretain theparts listfile after it has beendownloaded ore-mailed.
Have the ability toselect all the parts
in a consistwilldisplay a one-clickbutton to select allitems listed.
Automaticallyselect parts forCCRautomaticallyhighlights andpopulates thedefault quantitiesofCCRparts.
Preferences
7/30/2019 SISWeb Lesson Basics
19/36
Preferences
The Language
preference may beselected from adrop-down box. Notall documents will be
available for display inthe chosen language.
The preferreddisplay forUnitof
measure is alsoselectable.
Preferences
7/30/2019 SISWeb Lesson Basics
20/36
Preferences
If the InterCAP plug-
in has been installedon the PC, selectInterCAP/Micrografxas the default TIFF
Graphics Viewerformany SIS Webgraphics.
The link Graphics
Information andInterCAP/MicrografxPlug-ins provides afull set of directions
to down-load andinstall theplug-in.
An explanation isprovided later in thispresentation under theHighlights topic.
Preferences
7/30/2019 SISWeb Lesson Basics
21/36
Preferences
Changes to the User
Preferences areactivated by clickingthe Change button.
The Preferencescan be returned totheir original defaultsettings by clickingReset.
Return to Utilities End of this section: Return to Table of Contents
Highlights
7/30/2019 SISWeb Lesson Basics
22/36
HighlightsHighlights are links
to SIS Web softwarerelated topics:
New Information
Frequently AskedQuestions
Graphics
Information
New Information
7/30/2019 SISWeb Lesson Basics
23/36
New InformationNew Information
lists the productsand documents
that have been
added to SIS Web
in the last 7 days.
Click on an orange
Serial Number
Prefixlink to selecta new model or an
orange Media
Numberlink to
open a recentlyadded document.
Return to Highlights
Frequently Asked Questions
7/30/2019 SISWeb Lesson Basics
24/36
Frequently Asked QuestionsFrequently Asked
Questions addressissues that often
arise concerning
the use of SIS Web.
Scroll down the list
of topics or click an
orange Jump To
topic.
Return to Highlights
Graphics Information
7/30/2019 SISWeb Lesson Basics
25/36
Graphics InformationGraphics
Informationcontains links to
helpful, no cost
plug-ins.
TheAdobe Acrobat
Readerplug-in is
used to view some
file types used inSIS Web (i.e.
schematics). This
link begins the
download processto install Reader.
Acrobat Reader version
5.0 or greater should
be used.
Graphics Information
7/30/2019 SISWeb Lesson Basics
26/36
Graphics InformationTheActiveCGM
plug-in is helpfulfor viewing and
printing parts
graphics, some
schematics andphotos. Follow the
install directions
provided.
TheActiveCGM
Browser User
Guide link provides
help for using theplug-ins right-click
graphic menu.
Installingplug-ins may
require Administrativeprivileges on the PC.
Return to Highlights
Product Identification
7/30/2019 SISWeb Lesson Basics
27/36
Product IdentificationThe links under
Access Methods Product ID Required
need a serial
number or prefix to
begin a search.These methods
utilize specific sets
of documents
associated with anidentified model.
Access Methods
Product ID NotRequiredlinks do
not need a serial
number or prefix to
begin a search.
Product Identification
7/30/2019 SISWeb Lesson Basics
28/36
Product IdentificationThe Product
Identification textbox allows direct
entry of the full
Caterpillarserial
numberor a serialnumber prefix.
The Select
Equipment Modellink displays a list
ofserial number
prefixes organized
by model.
Product Identification
7/30/2019 SISWeb Lesson Basics
29/36
Product IdentificationThe Select
Equipment Modellink opens a list of
Product Families.
Enter a Sales Model
(i.e. D7, 3196, 815)
into the Search text
box; or, click a link
within the list ofProduct Families to
open the related list
ofModels and
Prefixes.
Product Identification
7/30/2019 SISWeb Lesson Basics
30/36
Product IdentificationClicking a Modelor
Prefixlink entersthe selected serial
number prefix into
the Product
Identification textbox on the Main
Menu.
Product Identification
7/30/2019 SISWeb Lesson Basics
31/36
Product IdentificationIn the title bar, the
orange text to theright ofModel
indicates the
equipment model
of the designatedserial numberor
serial number
prefix. It is also a
link to Return toMain Menu.
When a serial number
is directly entered into
the text box, the modelfield is not updated
until anAccess
Methodis selected.
Product Identification
7/30/2019 SISWeb Lesson Basics
32/36
oduc de ca oUpon selecting an
Access Method, SISoften displays
various equipment
configurations or
serial numberranges for the
specifiedprefix.
Select the
configuration that is
best match for the
desired information;
this is an importantchoice that
determines the
parts manual that
SIS will reference.
Product Identification
7/30/2019 SISWeb Lesson Basics
33/36
The EQUIPMENT
link allows viewingthe selected
configuration and
allows re-selecting
from theConfigurations
Available.
Some models will not
require the selectionof a configuration
option.
Product Identification
7/30/2019 SISWeb Lesson Basics
34/36
Entering theprefix
only (results shownabove right) returns
more documents
than entering the
entire serialnumber(results
shown lower right).
Entering full serial
numbers narrows
searches to data
associated with the
serial number; this
can be the quicker
method to locate
information on a
specific piece ofequipment.
Product Identification
7/30/2019 SISWeb Lesson Basics
35/36
Enter a full engine
serial number(noneed to zero fill after
alpha characters),
then select any of
theAccessMethods Product
ID Requiredlinks.
Upon returning to
the Main Menu, theArrangementis
automatically
displayed for the
supplied engineserial number(not
for machine S/Ns).
End of this section: Return to Table of Contents
Summary
7/30/2019 SISWeb Lesson Basics
36/36
y
9 Get the graphic
plug-ins
9 Set Preferences
9 Use Go To
9 Open the
twistees
9 Add Bookmarks
9 Use Help
9 Send Feedback
9 Is a serial
number needed?
End of this lesson: Return to Table of Contents
Recommended